About the job
This is Adyen
At Adyen, we empower businesses with a unified approach to payments, data, and financial products, serving renowned clients like Meta, Uber, H&M, and Microsoft. Our ambition-driven culture shapes the way we innovate and support our clients in achieving their goals.
We foster an environment where success is attainable for our team members, encouraging personal growth and ownership of their career paths. Our motivated professionals face unique technical challenges collectively, delivering cutting-edge, ethical solutions that accelerate business growth.
Role Overview: Technical Support Engineer
As a Technical Support Engineer, you will be the primary point of contact for Adyen’s global merchants. You will collaborate with various technical and commercial teams to facilitate seamless payment experiences, directly influencing our merchants' ability to process payments and expand their businesses.
Our team is dedicated to delivering exceptional service and is composed of motivated individuals from diverse backgrounds, working together across different time zones under a follow-the-sun model.
This role requires participation in a planned rotating schedule to provide weekend and holiday coverage for our 24/7 merchants, with compensation in the form of additional pay and time off.
The extensive payment expertise within our team is invaluable to both our merchants and internal teams.
Your Responsibilities
- Serve as a key resource on the Adyen platform and APIs, as well as the underlying web technologies and integration best practices.
- Support merchants throughout their entire lifecycle by providing direct technical assistance.
- Act as an internal advocate for our products, tracking processes and relaying merchant feedback and issues.
- Guide merchants in implementing best practices while addressing specific inquiries.

