About the job
Join Us as a Technical Support Specialist for In-App Traffic!
Location: Poland
About RTB House:
RTB House is a pioneering performance demand-side platform (DSP) harnessing the power of proprietary Deep Learning AI algorithms to drive brand growth. As the market leader in utilizing Deep Learning across the purchase funnel, we are dedicated to delivering innovative advertising solutions.
Founded in 2012, RTB House operates in over 90 markets worldwide. Our commitment to first-party advertising and continuous innovation sets us apart. We provide comprehensive Deep Learning-powered AdTech products and solutions designed to optimize conversions, attract new customers, foster engagement, and stimulate long-term demand for our diverse clientele.
Our Polish team, consisting of 5 dedicated professionals, plays a vital role in our global operations, merging local expertise with our overarching company vision. We are responsible for addressing technical issues related to mobile app and mobile game campaigns deployed worldwide.
Your Role:
- Manage technical inquiries related to global mobile app and game retargeting campaigns.
- Conduct thorough technical investigations of in-app campaigns across RTB House systems, MMPs, and third-party integrations.
- Analyze and resolve intricate issues surrounding attribution, tracking, redirection, and data consistency, including discrepancies between internal and external reports.
- Perform root cause analyses using raw data (Excel, SQL, internal tools) and propose effective, sustainable solutions.
- Review and validate JavaScript-based tagging and postback mapping solutions.
- Collaborate closely with Technical Account Managers, Business Teams, and internal technical departments to troubleshoot and resolve issues.
- Participate in the technical onboarding of new advertisers and integrations.
- Contribute to the enhancement of internal tools, monitoring, and processes linked to in-app tracking and measurement.
- Serve as a subject-matter expert in in-app attribution, tagging, and MMP integrations.
- Create and maintain comprehensive technical documentation, tutorials, and best practices for internal teams.

