About the job
About CoreSite:
At CoreSite, we are dedicated to facilitating a more interconnected future through our high-performance data centers and interconnection solutions. As a recognized partner in digital transformation, our strategically located facilities and innovative services empower businesses to connect, collaborate, and thrive in today’s rapidly evolving technological landscape.
Our culture is rooted in operational excellence and a steadfast commitment to innovation. We cultivate a collaborative environment where every team member is seen as valuable, team successes are celebrated, and ownership is woven into our core values. At CoreSite, we are not merely constructing state-of-the-art infrastructure—we are building a community of forward-thinkers dedicated to tackling complex challenges and delivering outstanding customer experiences.
We are committed to Excellence, Building Connections, Taking Ownership, Doing the Right Thing, Having Fun, and Winning as a Team. Join us and become part of a team that is shaping the future of digital infrastructure while fostering your professional growth and success.
Role Overview:
As a vital member of our Corporate Operations Information Technology team, the Technical Support Specialist II is responsible for delivering comprehensive support to associated teams and end users. This role primarily involves providing Tier 1 and 2 IT support from our corporate headquarters, assisting both local and remote users with computer, printer, and phone systems, along with basic enterprise IT end-user requirements. The technical support team also contributes to projects related to compliance, information security, systems administration, and network support as necessary.
Key Responsibilities:
- Maintain a team and customer service-oriented focus while working collaboratively with colleagues.
- Operate effectively in a fast-paced, dynamic environment, providing day-to-day support, request fulfillment, incident response, documentation, and follow-up.
- Manage user creation, modification, and termination processes, including updates to Active Directory, distribution lists, user groups, etc.
- Respond promptly to inquiries and requests for assistance relating to the organization’s computer systems, phone systems, and applications.
- Assist internal customers facing operational, hardware, application, or network connectivity issues with their computer and phone systems.
- Evaluate and prioritize incoming requests for technical assistance via phone, ticket, and email, escalating complex issues to higher-level technical staff as needed.
- Log and track support requests using a ticketing system, maintaining historical records, documentation, and follow-up.
- Utilize exceptional verbal and written communication skills to assist users effectively.