About the job

Join Our Growing Team as an Outbound Telesales Representative!

We are on the lookout for a dedicated Outbound Telesales Representative to enhance our Customer Retention team at M-KOPA, as we accelerate our efforts in promoting digital and financial inclusion across various markets. In this role, you will be instrumental in boosting sales growth by reaching out to our existing customers via phone. Your primary focus will be to introduce and market M-KOPA's innovative solutions, while not only meeting but exceeding sales goals, and forging enduring customer relationships. Your efforts will play a significant part in our mission to ensure that essential products and services are accessible to everyone.

About M-KOPA
At M-KOPA, we are committed to empowering our customers by providing affordable and accessible financial solutions. In this position, you will gain a thorough understanding of our offerings, enabling customers to explore new possibilities, while promoting financial inclusion and innovation within underserved areas.
Your role will extend beyond mere sales; it will encompass nurturing meaningful customer relationships, delivering an exceptional customer experience, and cultivating loyalty that drives repeat business. This is your chance to excel in a fast-paced, dynamic environment and contribute to a team that is genuinely making a difference.
You will report directly to the Telesales Team Lead.

Required Qualifications and Skills
The ideal candidate is enthusiastic about sales, customer engagement, and achieving targets. You should possess:
Education: A Bachelor’s degree or diploma in Business Management or a related field.
Experience: Proven track record in telesales or a similar sales role, showcasing ability to meet and exceed targets.
Communication Skills: Excellent verbal communication and interpersonal skills, with a knack for building rapport with customers.
Customer Focus: A strong commitment to providing an outstanding customer experience.
Adaptability: Ability to thrive in a fast-changing environment and handle multiple tasks effectively.

