About the job
A24 is seeking a dedicated Temporary IT Associate to enhance our dynamic IT team. This individual will serve as the primary support contact for A24 employees, delivering essential technical assistance to maintain uninterrupted workflow. This position is anticipated to last for at least six months and is perfect for a proactive self-starter with 1-2 years of hands-on experience in end-user help desk support and IT infrastructure. The role will be located in our New York City office, requiring in-office attendance five days a week.
Key Responsibilities
- Manage A24’s Help Desk operations by addressing & resolving tickets, and escalating issues to appropriate resources as needed.
- Provide additional support for the IT help desk, handling low-complexity requests and escalating more complex issues as necessary.
- Offer front-line support for employee devices and company systems, including Macs, PCs, VoIP phones, mobile device management, printers, and organizational applications.
- Create, document, and refine procedures to efficiently resolve user issues and mitigate future occurrences.
- Assist in inventory management of IT equipment and supplies, including receipt, organization, and restocking.
- Support hardware asset inventory and lifecycle management, which includes tagging, tracking, and updating records in asset management systems.
- Set up hardware for new employees and guide them through onboarding for various software applications.
- Coordinate with technology vendors and consultants servicing the New York office.
- Assist the IT team with general operational tasks and special projects, ensuring efficient day-to-day support operations.
- Act as a runner for retrieving equipment, fulfilling order pickups, and delivering devices or peripherals to employees in various departments and external workspaces.

