About the job
About Us:
At Neostella, we are revolutionizing the legal industry by integrating advanced technology to enhance the experiences of legal teams. Our innovative platform connects vital data, workflows, and systems, enabling firms to improve efficiency, foster collaboration, and achieve outstanding results for their clients.
We believe that technology should empower the legal sector, not hinder it. Our commitment to challenging traditional methods drives us to create systems that align with the real-world needs of modern teams.
As a recognized leader, featured on Forbes’ Best Startup Employers in the Americas for 2026, we are on the lookout for passionate individuals eager to contribute to meaningful change. Join us as we expand our horizons!
The Importance of This Role:
In a rapidly scaling environment, Neostella is facing increasing complexities in our systems and rising expectations for uptime and security. As a Tier II IT Support Specialist, you will play a crucial role in ensuring our operations remain seamless by addressing advanced technical issues and taking ownership of escalated tickets.
Your expertise will directly influence employee productivity and system reliability, making you a key player in maintaining our organization’s security posture.
Your Responsibilities:
As a Tier II IT Support Specialist, your duties will include resolving complex technical challenges while managing our core IT platforms effectively. You will oversee user and device management in cloud environments, enforce security best practices, and collaborate with senior IT staff and engineering teams to ensure stability and scalability.
Your technical depth and proactive problem-solving abilities will be vital as you navigate intricate troubleshooting scenarios, enhance documentation and processes, and provide mentorship to junior support staff— all while upholding high service standards.
Your Profile:
We are seeking a detail-oriented individual with strong technical instincts and a proactive mindset. You should not only resolve tickets but also identify root causes and seek opportunities for system and workflow improvements. Your ability to communicate complex technical concepts in a clear manner to non-technical users is essential.

