About the job
At Caribou, we are dedicated to empowering individuals with financial freedom, allowing them to prioritize what truly matters in their lives. Despite the rising costs of new and used vehicles, less than two percent of Americans refinance their auto loans. We recognize the tremendous opportunity to assist people in reducing their monthly auto expenses while enhancing the predictability of these costs over time. Our innovative technology connects customers with local banks and credit unions, ensuring a streamlined refinancing process. On average, our clients save $159 a month on their auto loans while safeguarding their investments for the long term.
Our leadership team comprises seasoned professionals from technology, automotive, and finance sectors. We take pride in our strong backing from prestigious investors like QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, and Motley Fool Ventures.
About the Role
We are on the lookout for a Titling Specialist (Titling Agent) to become a vital part of our Titling Department. Your primary responsibility will be to ensure the accurate procurement and processing of documents required to amend the lien holder information on vehicle titles after auto loans have been refinanced.
In this role, you will…
- Process & Perfect Liens: Efficiently receive, upload, review, and submit both electronic and physical titling documents to facilitate the auto refinance process and ensure lien perfection across various jurisdictions.
- Customer & Partner Communication: Engage consistently with a high volume of customers, lenders, and jurisdictional organizations via phone, text, email, and mail to gather missing documents and confirm loan payoff details.
- Manage Information & Tracking: Become a subject matter expert in national titling practices. Regularly update internal platforms and records to monitor file progress and swiftly identify issues for resolution within established service level agreements (SLAs).
- Document & Shipping Logistics: Oversee and manage significant volumes of incoming and outgoing document shipments (e.g., FedEx) directed to customers, lending partners, and jurisdictions.
- Team Collaboration: Share jurisdictional insights and contribute to team discussions aimed at continuously enhancing the refinance and lien filing processes.
- Document Storage & Audit: Manage and periodically conduct audits of document storage to ensure accuracy and compliance.