About the job
Join our team as a Traffic Management Center Operator at AECOM, where you will work on-site in our state-of-the-art Traffic Management Center (TMC) in Milwaukee, WI. You will be immersed in a technological hub dedicated to enhancing road safety and mobility. Your key responsibilities will include:
- Monitoring Wisconsin's roadways and delivering real-time traveler information during planned and unplanned events affecting traffic and congestion through various Intelligent Transportation Systems (ITS) tools, including closed-circuit television, changeable message signs, ramp meters, and traffic detectors.
- Conducting real-time assessments of incoming traffic data and prioritizing traffic reporting needs.
- Engaging in regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to evaluate traffic incidents and share this information with the public.
- Identifying, verifying, and monitoring unplanned incidents, construction activities, special events, and any other concerns impacting traffic flow and motorist safety.
- Becoming Flex Lane certified and maintaining your certification, stepping in to operate the Flex Lane as required.
- Maintaining comprehensive traffic incident reports related to incidents on Wisconsin state highways.
- Analyzing large volumes of data from diverse sources to identify potential traffic incidents.
- Providing real-time updates and situational awareness on significant incidents, special events, construction activities, and control room operations.
- Monitoring the functionality of ITS devices such as CCTV cameras, message boards, and traffic detectors, while creating maintenance requests as necessary.
- Performing duties akin to an emergency dispatcher within a call center environment and dispatching various resources as needed.
- Ensuring the quality, accuracy, and timeliness of all disseminated information.
- Participating in training sessions and staff meetings as requested, which may occur outside of regular working hours.
- Completing other duties as assigned.

