About the job

Join One of Hamburg's Fastest-Growing Digital Agencies!
cordesconsulting is actively seeking new team members for our Customer Success team! We are looking for enthusiastic individuals to enhance our customer service experience.
About Cordes Consulting GmbH
We are a dynamic advertising agency specializing in helping craft businesses attract more skilled applicants through innovative social media strategies. Our mission is to position medium-sized companies as desirable employers in the digital space.
If you are a communicative person who enjoys interacting with clients, this position is perfect for you. You will maintain relationships with our existing clients, identify their needs, and collaborate closely with our online marketing team to ensure customer satisfaction.
New to Online Marketing or Customer Support? No Problem!
No prior experience is required for this role. At cordesconsulting, you will have the opportunity to learn the ins and outs of online marketing from the ground up. Our modern in-house training program will equip you with the essential skills required for your new role as a Customer Success Manager (m/w/d). We will provide you with comprehensive knowledge, enabling you to work independently with our clients after your training.
Key Responsibilities (after thorough onboarding):
Conduct regular feedback calls with our clients regarding advertising campaigns.
Answer content-related inquiries from clients about the collaboration and advertising campaigns (both over the phone and in writing).
Provide email support for incoming inquiries from existing clients.
Ensure and enhance customer satisfaction.
No prior experience in social media or marketing is required for this customer support role. During our comprehensive onboarding process, you will learn everything necessary to excel in your new position.
Salary: €3,600 gross per month for Trainee Customer Success Manager (m/w/d).
Opportunities for career advancement and personal development are available.
The onboarding phase typically lasts 2–4 months.

