About the job
Location: Candidates must reside in Connecticut or be willing to relocate, with approximately 70% travel primarily within Connecticut, along with secondary support for Washington D.C., Maryland, Virginia, and Indiana.
As a Training Associate, you will play a crucial role in delivering both in-person and webinar-based training programs tailored for providers and Care Center personnel. Our comprehensive training initiatives are designed to empower Care Centers in their effective use of the EHR system while highlighting the best practice workflows advocated by Privia Health. In this capacity, you will also serve as an expert resource for your colleagues.
Key Responsibilities:
Facilitate pre-live training sessions for providers, clinical staff, and administrative personnel, focusing on enhancing efficiency, delegation, and population health strategies.
Provide go-live and at-the-elbow support to ensure a smooth transition for Care Centers.
Utilize established curriculum and tools to effectively train on EHR concepts.
Tailor best practice training curriculum based on workflow assessments and the specific needs of each Care Center.
Monitor the completion of online e-learning modules.
Ensure that all training sessions are scheduled and executed punctually.
Analyze key performance metrics to identify providers and Care Centers that may require additional training.
Collaborate with Implementation, Product Performance, and Performance Team members to achieve shared objectives.
Act as a subject matter expert (SME) for athenahealth, providing support to other Privia teams.
Deliver exceptional customer service through innovative problem-solving and diligent follow-up.

