About the job

Join us as a dedicated and passionate Luxury Lifestyle Manager specializing in Luxury Lifestyle Management!
In this exciting role, you will utilize your extensive knowledge, connections, and expertise to address unique and often intricate member requests. Your primary responsibilities will encompass Travel, Retail, and Entertainment, focusing on the Middle Eastern market.
Employ your exceptional research, communication, and problem-solving abilities to deliver personalized solutions promptly, ensuring a remarkable experience for our members. Additionally, you will contribute to team knowledge and assist in elevating the overall service standards at Ten.
Key Responsibilities
- Handle member requests within stipulated deadlines, providing outstanding dining options and engaging thoroughly with members to enhance booking conversions.
- Advocate for the broader Ten offerings to members and take service briefs or suggest additional services from other teams (e.g., tickets, travel, motor, home improvement).
- Ensure your homepage is organized to facilitate timely task completion and clear prioritization in your absence.
- Assist Team Leaders and the Member Satisfaction team in addressing customer care issues related to your member requests, leveraging personal connections with key restaurant staff when possible.
- Confidently negotiate benefits with suppliers (e.g., restaurants, transfers) and secure bookings when members are unable to do so themselves.
- Collect member feedback from fulfilled requests and share insights through appropriate channels to maintain satisfaction and encourage the continued use of services.
- Uphold high standards of service and communication with members throughout the request journey.
- Maintain accurate and real-time administration and research related to members and their requests in the in-house knowledge management system.
- Capitalize on requests that may generate commissions for Ten and ensure precise invoicing.
- Reassure members that if their first-choice request is unfulfilled, the Lifestyle Manager will provide the next best alternative, ensuring a seamless experience.

