Qualifications
Please note that to qualify for this position, you must be an undergraduate student pursuing a placement year as part of your degree. If you do not meet this requirement, we invite you to explore other opportunities.Our ideal candidate must:Be currently pursuing a degree with a trajectory to achieve at least a 2:1 classification.Be detail-oriented, ensuring precision in forecasting, scheduling, and reporting.Exhibit a strong work ethic and an eagerness to learn and grow.Additionally, our ideal candidate should:Be capable of working independently and collaboratively within a team, demonstrating a proactive approach in completing tasks and supporting colleagues.Possess strong organizational skills to manage schedules and prioritize tasks in a dynamic environment.Have effective communication skills to liaise efficiently with all team members.Show a keen interest in data analysis.
About the job
Embark on your placement year with us in the summer of 2026! Our internships are crafted to provide you with a deep understanding of what it means to be part of a globally recognized brand that fosters a culture of support and community.
In our bustling Contact Centre, we collaborate with a dedicated team of over 100 employees to deliver exceptional customer experiences from the moment a customer reaches out. Our customers connect with us via phone calls, emails, and Live Chat all year round, with winter being our peak season where we can handle up to 3000 calls daily.
We pride ourselves on being a vibrant community, organizing numerous events throughout the year, including volunteer days, training sessions, and insightful company overviews.
As a Contact Centre Resource Planner Intern, your responsibilities will include:
- Assisting in the scheduling of resources for our phone and email communications.
- Conducting analysis on call data to enhance operational efficiency.
- Providing real-time analytics and managing daily operations.
This is a paid internship that offers you the invaluable opportunity to gain experience while playing a key role in the seamless operation of our Contact Centre.
Moreover, you will have the chance to participate in our intern, social, and eco committees, as well as dedicate time to your personal projects.
Are you interested? We encourage you to upload your CV and a cover letter today!
About Bosch Group
At Bosch Group, we are the UK's preferred heating brand, committed to enhancing the warmth of our customers' homes, lives, and futures.Our diverse range of products includes boilers, hybrids, heat pumps, solar thermal solutions, and smart controls, offering our customers an array of options. With our cutting-edge technology and research initiatives, we are at the forefront of creating a sustainable future for home heating.However, our focus extends beyond products and technology; our employees are the heart of our organization. We prioritize building genuine connections with our customers to provide exceptional support, while also investing in the growth of our workforce to foster enriching careers. Together, we work hard, collaborate, and serve a purpose – delivering outstanding customer service and exceptional engineering solutions.With over 1,600 employees, we also take our responsibilities towards our community seriously, contributing to charitable causes, education, and volunteer efforts.
