About the job
About Virtru:
At Virtru, we are not just focused on locking data away for safety; we’re revolutionizing data sharing. Our mission is to empower you to share your information securely and confidently, without compromising on security, privacy, or control.
We offer a dynamic suite of data protection applications complemented by an open platform that fosters innovation. Through our Trusted Data Format (TDF) open standard, we are redefining what it means to protect data by enabling secure sharing rather than restricting it.
Envision us as the Android of data protection: a versatile platform with an open core that allows developers and partners to expand its capabilities, in addition to our top-notch applications that demonstrate the potential for reimagined security.
Supported by prominent investors like Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we assist Fortune 500 companies and government agencies in realizing that real data security includes the freedom to share, collaborate, and innovate without compromises.
Compensation: $15,500 - $17,500 USD
Virtru is seeking a Customer Success Manager to be part of our SMB Customer Success team. In this role, you will oversee a substantial portfolio of small accounts, ensuring maximum value and impact across your assigned accounts.
Success in this position requires a comfort with learning new technologies and effectively communicating with diverse customer personas. You will adapt customer success strategies from other areas of our business to scale across a broad customer base consisting of thousands of accounts.
Team & Position Details:
As a Customer Success Manager, you will report directly to the Vice President of Customer Experience.
Your responsibilities will include:
- Onboarding and training new customers on Virtru’s products, ensuring an exceptional first-time experience.
- Managing the renewal processes and achieving retention targets.
- Conducting account reviews for existing customers and informing them about new Virtru features and products.
- Driving engagement and product usage across your account portfolio.
- Addressing at-risk customers and mitigating potential churn scenarios.
- Generating invoices and assisting the Accounting team with collections as needed.

