About the job
At Anaplan, we pride ourselves on being a team of forward-thinkers dedicated to enhancing business decision-making through our innovative AI-driven scenario planning and analysis platform. Our mission is to empower our customers to stay ahead of their competitors and the evolving market landscape.
What brings Anaplanners together, regardless of team or location, is our unwavering commitment to our customers' success and our vibrant Winning Culture.
Our clientele includes some of the most prestigious names in the Fortune 50, with over 2,400 global companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer depending on our top-tier platform.
Our Winning Culture is the driving force behind our teams of innovators. We celebrate diversity in thought and ideas, act as leaders regardless of our titles, strive to achieve ambitious goals, and take joy in celebrating our victories—both big and small.
Guided by our principles of strategic focus, value-based approaches, and disciplined execution, you will find a place here that inspires, connects, develops, and rewards you. Embrace your uniqueness and join us in shaping the future—together!
Job Description – Vice President of Operations, Customer Success
Location: New York City / San Francisco / Miami / Minneapolis
Anaplan is searching for an enthusiastic and dynamic Vice President, Customer Success Operations to lead our Customer Success Operations Organization. In this pivotal role, you will spearhead strategic initiatives that enhance our Customer Success processes, boost operational efficiency, and oversee the infrastructure that optimizes customer interactions and results. Your contributions will be vital in empowering our Customer Success team to meet ambitious targets while fostering continuous improvement and transformative change.
Key Responsibilities:
Driving Change & Business Outcomes:
- Guide the team in defining and mapping the customer journey from an external perspective, ensuring alignment of Anaplan’s cross-functional processes to maximize customer value and satisfaction.
- Oversee all facets of post-sales operations design, collaborating closely with Sales, Marketing, Product Management, Sales Operations, Alliances, and Professional Services.
- Maintain a strong partnership between Customer Success and corporate teams, including sales operations.
- Lead operations for global renewals, including forecasting customer renewals and preparing board reports.
- Take charge of the development and delivery of key operational strategies.

