About the job
Become a vital part of Novibet as a VIP Operations Specialist!
Are you eager to embrace a pivotal role within a thriving and fast-paced organization? If you possess a strong enthusiasm for VIP Operations and excel in high-energy environments, this opportunity is tailored for you.
About Us
Founded in 2010, Novibet is a leading GameTech company with a global presence across Europe, the Americas, and various other regions, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. Our offices span Greece, Malta, Brazil, and Mexico, employing over 1,200 dedicated professionals. We are dedicated to remaining at the cutting edge of technological advancements, consistently pushing boundaries to provide seamless entertainment and online gaming experiences to our rapidly growing customer base.
Why Choose Novibet?
At Novibet, your potential is recognized and nurtured. We prioritize growth through continuous learning and collaboration among a team of forward-thinkers who adapt dynamically to new challenges. We are equally committed to cultivating a positive, inclusive, and supportive workplace culture that empowers every individual to flourish.
Join us and become part of a global team that values innovation, teamwork, and personal development.
Your Role
As a VIP Operations Specialist, you will serve as the primary point of contact for our esteemed players across various communication channels, addressing any issues that may arise during their interactions with our platform.
Key Responsibilities
- Deliver exceptional service to players, assisting with problem resolution, answering inquiries, promoting ongoing promotions, and rewarding their engagement effectively and efficiently.
- Collaborate with multiple departments (Trading, Bonus Team, Customer Support, Risk & Payments, etc.) to escalate and resolve player-related issues.
- Align with business objectives and policies to meet targets while ensuring adherence to processes.
- Operate with the utmost responsibility regarding matters affecting our most valued players.
Your Qualifications
- Outstanding communication skills.
- Strong attention to detail and a proactive mindset.
- Advanced proficiency in MS Excel.
- Fluency in English is an advantage.
- Ability to multitask and prioritize effectively.
- Willingness to work shifts and weekends.
- Previous industry experience is essential.
At Novibet, we cherish diversity and are committed to fostering an inclusive and fair workplace. All recruitment and employment decisions are made without regard to race, color, religion, gender, nationality, age, disability, or any other characteristic protected by law.

