About the job
About impact.com
impact.com stands as the premier commerce partnership marketing platform globally, redefining how businesses expand by enabling them to discover, manage, and enhance partnerships throughout the customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to achieve trusted, performance-driven growth through authentic relationships. Our award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—integrate every type of partner into a singular, cohesive platform. As consumers increasingly rely on trusted recommendations, impact.com ensures that brands are present where it matters most. Today, over 5,000 global brands, including industry giants like Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, depend on impact.com to fuel more than 225,000 partnerships that deliver measurable business outcomes.
Your Role at impact.com:
Reporting directly to the Chief Customer Officer (CCO), the Vice President of Customer Success (VP, CS) will be instrumental in building, scaling, and leading an exceptional Customer Success organization that serves as a vital growth engine for impact.com. This leader will be pivotal in driving net revenue retention, expansion, and long-term customer value across our diverse customer base.
This role encompasses the entire post-sale customer lifecycle—adoption, value realization, renewal, and expansion—while transforming Customer Success into a predictable, forecastable commercial initiative. You will closely collaborate with Sales, Product, Marketing, and Finance to ensure customer outcomes translate into tangible revenue impacts.
This is a dynamic role focused on building, operating, and leading transformational change. You will design the operational framework, implement scalable strategies, act as a people-centered change agent, and develop a top-tier team—all while consistently meeting ambitious growth objectives.

