About the job
System Management & Optimization:
- Lead the implementation, configuration, and ongoing maintenance of Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
- Guarantee system stability, data integrity, and precise inventory tracking throughout all warehouse operations.
- Identify and resolve system errors, inefficiencies, and performance issues to minimize disruptions.
- Partner with IT teams to develop and deploy system updates, patches, and enhancements.
- Evaluate operational workflows and recommend system improvements for enhanced efficiency.
Process & Performance Improvement:
- Assist in new warehouse setups and handle functional responsibilities across operations, compliance, systems, and vendor coordination.
- Collaborate closely with warehouse leadership to optimize processes related to receiving, shipping, and inventory management.
- Continuously identify opportunities for process improvements and advocate for necessary system developments.
- Monitor key performance indicators (KPIs) and deliver tailored, data-driven insights to the operations team.
- Ensure accurate data capture within WMS/TMS to enhance supply chain visibility.
User Training & Documentation:
- Create and maintain Standard Operating Procedures (SOPs) for all functions related to WMS.
- Provide training and support to warehouse staff, operations teams, and management on WMS/TMS best practices.
- Offer end-user support and troubleshoot system-related issues to boost productivity.
Cross-Functional Collaboration:
- Collect feedback from end-users and propose system enhancements based on operational challenges.
- Communicate project updates and system performance to leadership clearly and effectively.

