Join Adeeba Group as a Technical Support Executive - Inbound Process

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Excellent communication skills in English. Prior experience in a technical support role is a plus. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks. Familiarity with technical products and services is preferred.

About the job

Adeeba Group is seeking a dedicated and enthusiastic Technical Support Executive for our inbound process. In this role, you will be responsible for resolving customer inquiries and technical issues via phone and email. You will provide exceptional support and ensure customer satisfaction by effectively troubleshooting and guiding them through solutions.

Key Responsibilities:

Respond to customer inquiries in a timely and professional manner.
Diagnose and resolve technical issues related to our products and services.
Document interactions and solutions provided to customers.
Work collaboratively with other team members to improve service delivery.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a dynamic and growing company located in Kolkata, specializing in providing innovative solutions in the tech support domain. Our mission is to deliver top-notch customer service and technical support, ensuring our clients achieve their goals efficiently.

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