About the job
We are looking for skilled professionals to join our Inbound Technical Support Team for the US shift. This role involves handling incoming calls from customers regarding issues related to printers, routers, emails, and more.
Key Responsibilities:
- Receive and manage inbound customer calls.
- Diagnose technical issues accurately and provide suitable solutions.
- Promote and sell relevant service plans and software to customers.
Qualifications:
- Minimum 6 months of experience in an Outbound Technical Support process.
- Proven ability to close calls and process payments.
- Exceptional English communication skills.
- Willingness to work night shifts.
Benefits:
- Competitive salary disbursed on the 1st of every month, along with lucrative incentives.
- 24 leaves per year, including compensatory offs and birthday leaves.
- Incentives awarded daily and monthly, with additional spot bonuses.
- Fixed shift timings with no extensions.
- Medical benefits included.
