About the job
Are you passionate about technology and customer service? Adeeba E Services Pvt Ltd is seeking a dedicated and skilled Senior Technical Support Executive to join our dynamic team in Kolkata. In this role, you will provide exceptional support to our clients, troubleshoot technical issues, and ensure a high level of customer satisfaction.
Your responsibilities will include:
- Responding to customer inquiries via phone, email, and chat.
- Diagnosing and resolving technical issues related to our products and services.
- Providing step-by-step guidance to customers in a clear and concise manner.
- Documenting customer interactions and solutions in our CRM system.
- Collaborating with the technical team to improve product quality and customer experience.
