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Join Wise as a Junior Customer Success Manager, where you will play a vital role in ensuring our customers achieve their goals using our innovative financial solutions. You will work closely with clients to understand their needs, provide guidance, and foster long-term relationships. Your efforts will directly impact customer satisfaction and retention.
Wise is a leading provider of financial technology solutions, dedicated to making money transfers faster, cheaper, and more transparent. Our mission is to empower individuals and businesses to manage their finances with confidence and ease. Join us and be part of a dynamic team that values innovation and customer satisfaction.
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1,260 results
Restaurant365
As a Customer Success Manager for Enterprise Accounts at Restaurant365, you will play a pivotal role in fostering long-term relationships and driving growth within a portfolio of high-value enterprise clients, each generating an annual revenue of $50,000 or more. Your mission is to act as a trusted advisor to executives in the restaurant and hospitality sect…
BetterUp Inc.
Join BetterUp as a Senior Enterprise Account Manager, where you will play a pivotal role in driving our mission to make coaching accessible to all. In this position, you will leverage your expertise in account management to cultivate long-lasting relationships with enterprise clients, ensuring their success and satisfaction with our innovative coaching solutions.Your strategic approach will involve identifying growth opportunities, developing tailored solutions, and collaborating with cross-functional teams to enhance client engagement. This role is ideal for a passionate professional ready to make a significant impact in a dynamic and rapidly evolving environment.
Join Kahoot! on our exciting mission to revolutionize how the world learns through play. If you are a dedicated advocate for customer success and excel at solving complex enterprise challenges, we want you to be our next Senior Customer Success Manager!In this pivotal role, you'll play a critical part in helping our largest clients achieve their business objectives using our innovative platform.Your RoleThe Senior Customer Success Manager is primarily responsible for ensuring the success of medium to large enterprise customers within Kahoot! at Work. You will serve as a trusted consultant, guiding clients towards tangible results that promote retention, growth, and loyalty. As a member of our International Customer Success team, your focus will be on one or more products from the Kahoot! Group portfolio.This position is based in our Austin, Texas office and reports directly to the Senior Manager, Customer Success, also located in Austin.Key ResponsibilitiesConsult proactively with a portfolio of medium to large enterprise customers to help them achieve their business goals, demonstrating measurable outcomes.Exhibit exceptional business acumen, conducting discovery sessions, managing stakeholder relationships, and employing the MEDDICC methodology within Kahoot Customer Success.Mentor and support the development of team members alongside your manager, fostering a culture of growth and collaboration.Identify opportunities, recommend tailored solutions, and develop success plans based on a deep understanding of client needs.Collaborate with Account Managers and Account Executives to gain, grow, and retain customers through presale, onboarding, adoption, renewals, and expansion efforts.Collect and document customer feedback to drive product retention and strategic expansion.Implement scalable initiatives with our Digital Customer Success and Customer Education teams, including webinars, live training sessions, and helpful resources.Occasionally participate in sales calls as a solution expert and trusted advisor.Represent Kahoot! at industry conferences alongside sales and event teams.Organize and facilitate business reviews, workshops, and renewal discussions.Collaborate closely with Product, Sales, and Customer Experience teams to enhance our services and product offerings.Help challenge the status quo in learning and employee engagement.
ComplyAdvantage
Overview Join our dynamic team at ComplyAdvantage as a Technical Account Manager, where you will serve as the primary technical liaison for our valued customers. Your expertise will ensure that clients effectively leverage our innovative solutions to achieve their business objectives. You will report directly to the Head of Implementation and take ownership of the Technical Relationship with our most significant Enterprise accounts, collaborating closely with Customer Success, Technical Support, Account Executives, Sales Leaders, and Pre-Sales Consultants. In this role, you will directly engage with existing customers, either supporting the account owner or independently managing technical interactions. Your contributions will be vital in achieving renewals, facilitating cross and up-sells, and meeting Tech Support SLAs while maintaining exceptional Customer Satisfaction. Key Responsibilities Work directly with customers to showcase the value of ComplyAdvantage technology and assist with ongoing technical implementations. Collaborate with Customer Success to manage overall Customer Relationships, focusing on key technical stakeholders. Review and manage Support Cases for your customers, tackling complex technical issues to support front-line teams. Oversee communication with internal and external stakeholders regarding ongoing technical challenges and projects. Act as the lead technical liaison between customers and internal teams such as Engineering and Product. Serve as a trusted technical advisor for all customer escalations. Lead Support Governance reviews to report on overall Support activity and SLA compliance. Develop and deliver comprehensive training and demonstrations on ComplyAdvantage’s solutions and products. Work closely with customer development teams on API integrations, implementation verification, due diligence questions, and related technical requirements. Lead project scoping calls to gather technical product requirements and collaborate with the Product team on solutions presentations. Possess in-depth knowledge of our products and capabilities, connecting them effectively to customer business goals. Proactively identify areas for improvement, enhancing customer experiences and technical implementations.
MongoDB, Inc.
Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.
Synthesia
Role Overview Synthesia is hiring a Scaled Customer Success Manager in Austin. This role centers on supporting customers as they use our AI video creation platform. The position focuses on building relationships, understanding client needs, and helping users get the most value from our tools. What You Will Do Work directly with customers to guide them through the platform and address their questions Help clients identify ways to achieve their goals using Synthesia’s video solutions Strengthen customer relationships by providing timely, thoughtful support Collaborate with internal teams to deliver a consistent, high-quality experience across our user base Location This position is based in Austin.
Role overview Braze, Inc. is seeking a Senior Account Manager for Enterprise Clients based in Austin. This position centers on supporting large organizations that rely on Braze's customer engagement platform. The main focus is building and maintaining strong, lasting relationships with enterprise customers. What you will do Manage and nurture partnerships with enterprise-level clients, ensuring their ongoing satisfaction and success Identify client needs and recommend solutions that align with their business objectives Offer strategic guidance to help clients maximize the value they receive from Braze products Support the implementation of the Braze platform to drive customer growth Maintain clear and consistent communication with client stakeholders Requirements Experience managing enterprise accounts, preferably within SaaS or customer engagement technology Strong communication skills and the ability to build relationships with diverse stakeholders Skill in understanding client goals and translating them into actionable plans
Handoff
Why join us?Handoff is revolutionizing the construction industry with our AI-driven platform. We empower remodelers by automating estimating processes, optimizing operations, and increasing project wins, all supported by real-time cost data and intuitive workflows that resonate with contractors. With more than 10,000 active users each month and an impressive $6 billion in annual project volume, we're becoming the go-to partner for those who build our homes.Our success is fueled by over $25 million in funding from leading investors like Y Combinator, Initialized, and Greycroft. Our team operates across hubs in Austin, São Paulo, and Buenos Aires, with a strong commitment to creating high-impact, user-friendly solutions that make a tangible difference.Customer Success Manager at HandoffWe are seeking a dynamic Customer Success Manager to establish and enhance our post-sales framework from the ground up. This pivotal role involves designing systems, processes, and playbooks that facilitate onboarding, boost adoption, enhance retention, and drive expansion within our customer base.You will oversee all aspects of implementation, training, support, account management, and renewal strategies—transforming a disjointed customer journey into a structured, measurable, and scalable growth operation.This position is perfect for someone who excels in startup environments, relishes the challenge of building systems from the ground up, and is eager to directly influence revenue through customer success initiatives.
allwebleads
As a Senior Customer Success Manager, you will take ownership of the retention, expansion, and strategic growth of a high-value portfolio consisting of strategic-level accounts. This senior-level position is tailored for individuals who can seamlessly integrate strategic revenue management, demand generation expertise, and consultative partnership skills. You will be responsible for driving measurable revenue outcomes, uncovering new growth opportunities, and shaping customer strategies on a wide scale. This role demands a proactive leader who can think beyond daily account management while consistently delivering results.Key Responsibilities:Own and achieve revenue targets for a designated portfolio of high-value accounts, fully accountable for retention, expansion, and demand growth.Proactively monitor customer performance to identify trends, risks, and opportunities, taking decisive action to mitigate revenue loss or accelerate growth.Serve as the strategic lead for assigned accounts, fostering executive-level relationships and influencing long-term customer investments and partnerships.Identify risks and demand shifts early, providing clear context on revenue impact, drivers, and recommended actions.Collaborate cross-functionally with other teams to drive demand generation, optimize performance, and unlock new growth opportunities.Lead quarterly business reviews (QBRs) and ongoing performance discussions, aligning customer goals to measurable outcomes and ROI.Maintain a robust pipeline and activity discipline, ensuring consistent engagement through proactive outreach, discovery, and growth initiatives.Utilize CRM and data tools (e.g., Salesforce, Excel, BI dashboards) to forecast performance, track progress, and guide strategic decision-making.Manage escalations with urgency and ownership, ensuring timely resolution while maintaining strong internal alignment.Provide structured feedback from customers and the market to influence product evolution, pricing strategy, and operational improvements.Identify and act on upsell, cross-sell, and demand expansion opportunities, contributing to overall business growth.
DigitalOcean
Role Overview DigitalOcean is seeking a Manager of Customer Success Engineering in Austin to guide a team focused on delivering strong technical support and solutions for customers. This leadership role centers on building customer satisfaction and helping teams achieve successful results with DigitalOcean’s products and services. What You Will Do Lead and mentor a team of customer success engineers Ensure customers receive high-quality technical support and guidance Promote positive outcomes and adoption of DigitalOcean’s offerings Apply technical knowledge and leadership to solve customer challenges Location This position is based in Austin.
Terminal Industries
At Terminal, we envision the logistics yard as the final frontier in supply chain technology — a domain still reliant on outdated practices such as clipboards and radios. These yards are essential in managing the trucks, trailers, chassis, and containers that drive global trade. By harnessing yard-level data, we aim to enhance efficiency, sustainability, and scalability throughout the supply chain.We are developing the world’s first AI-driven Yard Operating System (YOS), a groundbreaking platform designed to digitize, automate, and streamline every activity in the yard. Utilizing our advanced Terminal Vision Engine alongside top-tier machine learning capabilities, we empower operators with real-time visibility, intelligence, and control, significantly reducing dwell times, eliminating hidden costs, and increasing throughput.This results in safer, smarter, and faster yards, presenting an opportunity to redefine a trillion-dollar industry from the ground up. Supported by leading investors and in partnership with prominent global logistics firms, we are not just addressing challenges but establishing the benchmark for the industry.Becoming a part of Terminal means joining a team that is transforming the landscape of modern logistics. If you are eager to make a substantial difference in how goods navigate the global supply chain, this is a chance to engage in meaningful work at a critical juncture of growth.We are seeking a dedicated and strategic Customer Success Manager (CSM) to act as the primary advocate and trusted advisor for our most important customers. As the inaugural hire for this role, you will have significant opportunities for advancement into leadership for the right candidate. Your contribution will be crucial in ensuring our clients achieve maximum adoption and return on investment with our platform, which is essential for establishing Terminal as the leading force in the industry.
findhelp
Transforming Connections to Social Care.At findhelp, we have developed an innovative platform that simplifies the process of connecting individuals with essential social care resources. Our extensive platform offers a seamless way to track user journeys and measure the impact of our services. We proudly support an expansive network of over half a million local, state, and national programs accessible in every ZIP code across the United States, from rural communities to urban centers.Based in Austin, Texas, findhelp has been at the forefront of enabling healthcare, government, education, and various organizations to connect those in need with vital resources since 2010, ensuring privacy and security at every step.As a mission-driven organization, our focus is on making a positive difference by linking individuals with the programs that provide assistance with dignity and ease. Utilizing our proprietary technology, we have empowered millions of seekers to discover resources for food, health, housing, and employment.In this pivotal role, you will cultivate enduring customer relationships, facilitate the onboarding of new clients, and drive growth within existing accounts, thereby amplifying our impact and advancing our company's mission.
Join Wise as a Junior Customer Success Manager, where you will play a vital role in ensuring our customers achieve their goals using our innovative financial solutions. You will work closely with clients to understand their needs, provide guidance, and foster long-term relationships. Your efforts will directly impact customer satisfaction and retention.
method
Join method as a Customer Success Manager where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be responsible for building strong relationships, providing insights, and delivering exceptional service that drives customer satisfaction and retention.
DoorDash Inc.
About Our Team The DoorDash Enterprise team plays a pivotal role in shaping the strategic vision, acquiring, and nurturing relationships with the largest restaurant chains across North America. This position is crucial for DoorDash's growth in every market we serve. About the Role As a Senior Associate in Enterprise Account Management, you will be instrumental in crafting growth strategies and overseeing daily operations for a diverse portfolio of brands. Your responsibilities will encompass data analysis, operational insights, and relationship management. You will report to the Manager of Enterprise Account Management within our US Restaurant team. With the reopening of our offices, this role is anticipated to be fully remote, allowing for a hybrid work model that balances in-office and remote work. Why You Should Be Excited About This Opportunity In this role, you'll have the chance to make a significant impact on our operations and engage with some of the largest names in the restaurant industry. Your analytical skills will drive our strategic initiatives, ensuring that both DoorDash and our partners achieve exceptional growth.
ServiceNow
We are seeking a dynamic and results-oriented Principal Customer Success Executive to join our team at ServiceNow in Austin. In this pivotal role, you will be responsible for driving customer satisfaction and retention by developing strategic relationships with clients and ensuring they receive maximum value from our solutions.Your expertise in customer success will be instrumental in identifying opportunities for account growth and leading initiatives that enhance the customer experience. You will collaborate closely with cross-functional teams to advocate for customer needs and contribute to the overall success of the organization.
Your Impact The Customer Success Enablement Manager plays a pivotal role in enhancing the effectiveness of our Customer Success teams. This position is key in facilitating communication and collaboration between our sales and customer-facing departments. You will analyze the existing environment and create, deliver, and implement comprehensive training programs, resources, and tools designed to empower our teams to reach their goals and provide outstanding customer experiences. What You'll Do Business Planning: Collaborate with Customer Success and Sales leadership alongside cross-functional teams to develop strategic business plans. Strategic Initiatives: Act as a representative for Customer Success and Sales in strategic initiatives, managing larger projects from identification through development to implementation. Business Process Improvement (BPI): Identify and lead opportunities for workflow enhancements, simplification, and efficiencies that promote strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in increased profitability and customer satisfaction. Data Analysis: Analyze metrics and data to formulate enablement strategies and create Customer Success playbooks. Tailored Enablement: Ensure that enablement initiatives are specifically aligned with the needs and objectives of the Customer Success and Sales teams, contributing to the continual growth and improvement of the organization. Onboarding: Oversee the onboarding process for new hires, ensuring they possess the knowledge and resources necessary to succeed, including the development of materials and delivery of training as required. Change Management: Lead initiatives for change management to ensure the successful adoption of new enablement programs, processes, and technologies, continually measuring and adjusting these initiatives as needed. Communication Strategies: Develop and implement effective communication strategies to convey the benefits and rationale behind enablement transformations for adult learners across the relevant business units. New Product Introduction: Support the introduction of new products to ensure their successful integration (knowledge and processes) within the Customer Success and Sales organization. Trusted Advisor: Build and maintain robust relationships with sales and customer-facing teams, serving as a trusted advisor.
Join Osano as a Strategic Customer Success Manager and play a pivotal role in ensuring our clients achieve their goals with our innovative data privacy solutions. You will be the primary point of contact for our customers, guiding them through their journey and helping them maximize the value of our platform.In this dynamic position, you will leverage your expertise to foster relationships, drive customer engagement, and become an advocate for customer needs within our organization. Your proactive approach will help identify upsell opportunities and contribute to overall customer satisfaction.
CaptivateIQ
Join CaptivateIQ as a Customer Success Manager - Commercial and play a pivotal role in ensuring our customers derive maximum value from our innovative solutions. As a key member of our team, you will engage with clients to understand their needs, provide tailored support, and drive adoption of our platform.This position offers an exciting opportunity to work in a dynamic environment where your contributions will directly impact customer satisfaction and retention.
Join the DeepL TeamDeepL is a pioneering global AI product and research firm dedicated to creating secure and intelligent solutions tailored for complex business challenges. Our innovative Language AI platform is trusted by over 200,000 businesses and millions of individuals across 228 markets worldwide, providing human-like translation, enhanced writing capabilities, and real-time voice translation.Founded in 2017 by visionary CEO Jaroslaw “Jarek” Kutylowski, DeepL has since grown to employ more than 1,000 passionate individuals and attracts renowned investors such as Benchmark, IVP, and Index Ventures.We aspire to be the global leader in reliable, intelligent AI technology, crafting products that enhance communication, build connections, and create significant impacts. To realize this vision, we seek talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a fast-paced, purpose-driven environment, DeepL is the ideal place for you.What Makes Us UniqueOur unique blend of advanced AI technology, meaningful work, and a nurturing culture is what truly sets us apart. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work.Feedback about working at DeepL is overwhelmingly positive, likely due to our technology that empowers millions to communicate and collaborate more effectively, as well as the trust, curiosity, and care that define our culture.Being part of DeepL means joining a team committed to innovation, growth, and well-being. Explore more about our workplace culture on our LinkedIn, Instagram, and our Blog.About Our TeamOur dynamic team in Austin is dedicated to dismantling language barriers and revolutionizing business communication through cutting-edge translation technology. Our diverse talents contribute to a supportive and energetic atmosphere. As we expand in North America, we are looking for a dedicated Customer Success Manager (CSM) who can foster strategic customer relationships, ensuring clients successfully adopt our products and become steadfast advocates. This role emphasizes understanding customer ecosystems and promoting product usage, particularly for clients utilizing our API. We require a technically proficient CSM who is comfortable navigating complex customer environments.
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