Junior IT Service Desk Engineer

Westbourne IT Global ServicesLondon

On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications OverviewThe ideal candidate should possess a minimum of 1-2 years of experience in IT Service Desk or Technical Support roles, with a foundational knowledge of Windows operating systems and Microsoft Office applications. Familiarity with Active Directory and basic networking concepts is essential, along with a proven ability to troubleshoot and resolve technical issues. Strong communication skills and a proactive customer service approach are critical for success in this role.

About the job

Join our dynamic IT support team as a Junior Service Desk Engineer. We seek a dedicated and customer-oriented individual to deliver first-line technical assistance to end users, effectively troubleshoot both hardware and software concerns, and ensure the seamless operation of our IT infrastructure. This position is based on-site and requires excellent communication skills along with a proactive attitude towards problem-solving.

Key Responsibilities

Deliver Level 1 technical support for desktops, laptops, printers, and other peripheral devices.
Address user inquiries through our ticketing system, via phone, and face-to-face interactions.
Diagnose and resolve hardware, software, network connectivity, and login issues.
Install, configure, and maintain operating systems and essential business applications.
Assist with Active Directory functions including password resets, user account creation, and permission management.
Provide support for email and collaboration tools such as Outlook and Teams.
Document, track, and update incidents and service requests within the ticketing system.
Escalate complex problems to senior support teams when necessary.
Help with device setup, imaging, and deployment for new employees.
Maintain IT documentation, asset records, and support protocols.
Adhere to IT security policies and best practices.

Required Skills & Qualifications

1–2 years of experience in IT Service Desk / Desktop Support / Technical Support.
Basic understanding of Windows operating systems and Microsoft Office suite.
Familiarity with Active Directory user management.
Knowledge of fundamental networking concepts (Wi-Fi, VPN, IP configuration).
Experience with a ticketing or helpdesk system.
Strong analytical and troubleshooting skills.
Exceptional communication and customer service abilities.
Willingness to work on-site and provide hands-on support.

Preferred Skills (Nice to Have)

Experience with Office 365 / Microsoft 365 administration.
Basic knowledge of hardware troubleshooting and device imaging.
Relevant IT certifications such as CompTIA A+, ITIL Foundation, or similar.

Key Competencies

Customer-focused mindset
Effective time management and prioritization
Collaborative team player
Eagerness to learn and develop
Attention to detail

About Westbourne IT Global Services

Westbourne IT Global Services is a forward-thinking IT support provider based in London, dedicated to delivering exceptional customer service and technical solutions to our clients. We value innovation, teamwork, and continuous improvement, ensuring our employees have the tools and support they need to excel.

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