About the job
About Us
FULL Creative is an innovative product company based in Portland, with offices spanning across India (Chennai), the United Kingdom (Edinburgh), and Canada (Toronto). In the US, UK, and Canada, we proudly operate under the name AnywhereWorks. Our mission is to empower individuals to work from anywhere, uniting engineers, artists, analysts, product experts, account managers, sales executives, and marketers to shape a future where work transcends physical locations.
Our Mission
At FULL Creative, we are dedicated to transforming the way the world works. Our belief is that ideas should not be constrained by time or place, and their execution should reflect that freedom. We envision a future where collaboration knows no boundaries, allowing people to contribute without limitations. Whether in an office meeting room, on a commuter train, or at a sidewalk café, we empower our teams to communicate, collaborate, and innovate. Our goal is not just to change the world, but to enhance it through scalable, empowering, and disruptive solutions.
Roles & Responsibilities
Analyze data sets to uncover trends, patterns, and actionable insights that enhance Contact Center performance.
Ensure that reports and analytics align with business objectives and strategic direction.
Identify, collect, and document new reporting requirements from internal stakeholders.
Evaluate and recommend reporting tools and technologies to elevate analytics capabilities.
Conduct comprehensive business analysis and root cause analysis, providing clear, data-driven recommendations.
Develop and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
Monitor operational challenges and collaborate with teams to deliver real-time solutions.
Work closely with Contact Center teams to support data-driven decision-making.
Share knowledge and best practices across the team to foster continuous improvement.
