Company OverviewAt Checkout.com, we are at the forefront of the fintech revolution. Our technology enables seamless online transactions for some of the world’s leading brands, including eBay, ASOS, Klarna, Uber Eats, and Sony. We handle billions of transactions globally, ensuring that when consumers check out online, it’s a smooth experience.With a presence in 19 offices across six continents, our headquarters is in London, yet our teams are flexible and thrive wherever they are. We are a performance-driven company, dedicated to continuous improvement and innovation. Here, you will not just find a job; you will find a career-defining opportunity to shape the future of financial technology.Are you enthusiastic about providing outstanding IT support and tackling technical challenges? Do you excel in fast-paced environments where your efforts have a significant impact on a global scale? If so, we want to connect with you!As an IT Service Desk Engineer at Checkout.com, your role will involve delivering exceptional technical support to our staff, ensuring the smooth operation of our hardware, software, and critical business applications. You will be a key partner in troubleshooting and resolving IT issues while promoting operational excellence.In this position, you will provide outstanding first-line support to end-users, effectively resolving hardware, software, and application-related issues. You will manage live incident responses, handle escalations, and collaborate with both internal and external stakeholders to restore services promptly. Utilizing various tools and technologies, you will play a vital role in incident resolution, system administration, ticket management, and reporting, ensuring we consistently meet and exceed our Service Level Agreements (SLAs).We seek a proactive problem-solver who thrives in collaborative and high-pressure situations. Your communication skills should enable you to explain technical concepts clearly to stakeholders at all levels. If you are self-motivated, adaptable, and eager to work in an innovative environment, you will thrive in our team.
May 4, 2026