About the job
Are you a curious and energetic Technical Support Engineer? If so, you might be our next team member!
You will serve as the primary contact for providing solutions that ensure optimal use of our marketing automation platform, Deployteq, and help in building strong relationships with our clients.
This role presents you with daily challenges, and you are always ready to tackle them. Each day brings exciting new tasks!
Your Responsibilities:
Alongside your colleagues, you will maintain a friendly and approachable first-line Support Desk for our platform's end-users. You will work directly with clients such as Transavia, Greetz, Kleertjes.com, and Eneco to resolve technical issues and ensure they receive comprehensive support.
Your Tasks Include:
- Receiving, registering, analyzing, and responding to customer inquiries both via phone and email.
- Advising clients on the best configuration of their platform.
- Providing timely feedback to customers and keeping them updated on the progress of their inquiries.
- Collaborating with other departments such as the Development team and Campaign Services team to address issues swiftly.
- Effectively utilizing various reporting systems and applying the information to your problem analysis.
