Junior TechOps Consultant | Manchester or London

TransPerfectManchester, Manchester, United Kingdom

On-site Full-time

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Experience Level

Entry Level

Qualifications

Required Skills and Experience:1–2 years of relevant experience (including internships, academic projects, or part-time roles). Practical experience through internships or academic coursework in software, IT support, or client relations. A genuine passion for technology, problem-solving, and client engagement. Basic knowledge of web technologies and systems integration. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

About the job

Responsibilities

Monitor and analyze client interactions across TransPerfect’s technology platforms; troubleshoot issues, address client inquiries, and escalate to engineering teams as necessary.
Collaborate with the sales team during initial client engagements by collecting technical requirements and identifying viable solutions.
Participate in client meetings to document technical specifications and integration strategies.
Assist in the deployment of client solutions, including setting up Single Sign-On (SSO) and integrating web-based tools.
Update and maintain comprehensive internal and external documentation regarding product features and client configurations.
Engage in product demonstrations and training sessions on TransPerfect’s tools and technologies.
Work collaboratively with Product, Development, and Production teams to ensure precise execution of client requirements.
Collect user feedback and contribute to initiatives aimed at enhancing product features and overall usability.

About TransPerfect

TransPerfect is a leading provider of language and technology solutions, dedicated to helping organizations communicate effectively in a global marketplace. Our commitment to innovation and client success drives us to deliver unparalleled services and solutions tailored to meet the unique needs of our clients.

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Junior TechOps Consultant | Manchester or London

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