Key Account Manager (m/w/d) - Join Our Dynamic Team

fab4mindsVitis, Wien, Österreich

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

RequirementsEducation & Experience Completed education in IT, Business, or Business Informatics (HTL, FH, University) or equivalent practical experience. Several years of experience in Account Management, Consulting, or Project Management. Subject matter expertise and experience in the ERP or software environment.

About the job

As a digitalization partner, we support companies in optimizing their business processes for efficiency and future readiness. Our ERP platform, fabular., allows us to create integrated solutions tailored to complex business processes and maintain long-term partnerships with our clients as their strategic ally.

Are you eager to not just manage clients, but grow alongside them?

If you possess a strong understanding of both technical systems and operational processes and are ready to take on responsibility for key customer relationships, we invite you to join our team as a Key Account Manager (m/w/d) and help shape the next generation of digital business processes together with our clients.

Your Responsibilities

→ Establish and nurture long-term, trust-based client relationships.

→ Strategically develop existing clients and identify new potential opportunities.

→ Advise our clients on the advancement of their digital business processes.

→ Manage and coordinate client requirements between customers, development, support, and project teams.

→ Prepare and align proposals for new features, extensions, or projects.

→ Conduct strategy meetings, alignment sessions, and economic reviews with clients.

→ Analyze the economic development of your accounts (e.g., effort, revenue, growth potential).

→ Serve as the first-level contact for client support issues:

– Evaluate and perform initial analysis of inquiries.

– Resolve simple issues.

– Structured escalation to our second-level support team.

→ Ensure transparent communication between clients and internal teams.

Your Role in the Team

As a Key Account Manager, you will be the strategic contact for our clients.

You will understand their business processes, recognize development potentials, and coordinate the implementation of new solutions with our teams.

You will blend:

→ Customer relationship

→ Economic understanding

→ Process consulting

→ Strategic development

Collaboration

You will work closely with consultants, developers, and project management to ensure our solutions deliver real value for our clients.

About fab4minds

At fab4minds, we empower businesses by providing cutting-edge digital solutions through our state-of-the-art ERP platform, fabular. Our goal is to foster long-term partnerships with our clients, guiding them through their digital transformation journey.

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