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Experience Level
Manager
Qualifications
Your day-to-day responsibilities will include:Key Account / Customer ManagementManage customer needs ensuring satisfaction and fostering long-term relationships. Respond swiftly and effectively to changing customer requirements and market conditions. Oversee customer accounts, ensuring credit status is maintained and cash collections are effective. Prevent contract terminations and enhance customer retention rates. Meet Key Accounts KPIs. Facilitate effective communication between customers and cross-functional teams to meet expectations. Adhere to standard processes, procedures, and quality standards. Monitor competitor activities and implement countermeasures. Promote company products and services effectively. Address customer complaints promptly in line with company policy. People ManagementConduct weekly Key Account alignment meetings. Ensure the KA team understands company objectives and policies. Lead collaboration with cross-functional teams and managers. Engage in continuous personal development through study, association memberships, and training. Credit ManagementDrive cash collection efforts to meet DSO targets. Maintain customer credit within the business’s targeted guidelines. Ensure team compliance with agreed credit management policies. Customer Care ServiceProvide exceptional customer care through the Customer Contact Strategy. Enhance customer relationships through regular visits and feedback. Collaborate with cross-functional teams to develop strategic customer solutions.
About the job
Join Rentokil Initial, a leading global business services company with a workforce of 63,900 across 91 countries. Our mission is to protect people and improve lives by providing exceptional pest control, hygiene services, and enhancing indoor environments through plants and scenting. We pride ourselves on our commitment to training, innovation, and technology, fostering a culture of feedback that supports our colleagues and customers. At Rentokil Initial, we believe in equality and fairness, living by our core values of Service, Relationships, and Teamwork.
Recognitions
Rentokil Initial Philippines is consistently recognized as one of the top three most engaged workplaces in the nation, highlighted in the Korn Ferry Employee Engagement Awards 2018.
About Rentokil Initial
Rentokil Initial is a premier international business services organization dedicated to enhancing lives and protecting public health. With a diverse range of services including pest control and hygiene solutions, we leverage our expertise in science and technology to deliver outstanding results.
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