About the job
Job Overview:
As a Key Accounts Executive at Lamudi, you will play a pivotal role in fostering long-term client relationships. Your primary focus will be to enhance customer satisfaction and retention through exceptional service delivery and proactive engagement with broker clients.
Key Responsibilities:
● Enhance client retention rates by ensuring an effective onboarding process and maintaining unparalleled service standards.
● Serve as the primary point of contact for all inquiries related to assigned key accounts.
● Guarantee the prompt and successful implementation of our services to meet client requirements and objectives.
● Generate monthly performance reports to communicate the status of ongoing projects to clients.
● Maintain regular communication with assigned clients and support Key Account Managers as necessary. Identify opportunities for expanding business with existing clients and manage the renewal process effectively.
● Guide clients through the onboarding process via welcome emails and calls, and provide training on utilizing our platform.
● Address client concerns promptly and improve processes to mitigate future issues.
● Establish and nurture strong, lasting relationships with clients.
