Korean-Speaking Enterprise Customer Success Manager

TeramindPhilippines

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsFluent in Korean and English, with excellent verbal and written communication skills. Proven experience in customer success, account management, or a related field, particularly within enterprise environments. Strong analytical skills with the ability to interpret data and metrics to drive decision-making. Exceptional problem-solving abilities and a proactive approach to addressing customer needs. Ability to manage multiple projects simultaneously and work effectively in a fast-paced environment. Familiarity with customer success software and CRM tools. A passion for technology and helping customers achieve their goals.

About the job

Teramind seeks a Korean-speaking Enterprise Customer Success Manager based in the Philippines. This position partners with some of the company’s largest clients, focusing on maximizing their experience with Teramind’s solutions. The role collaborates closely with Sales, Account Management, Support, and Product teams to ensure a seamless customer journey.

Main responsibilities

Build and maintain strong relationships with enterprise customers, serving as their primary contact after the sale.
Guide new clients through onboarding, including implementation, training, and strategies for full product adoption.
Understand each customer’s goals, share best practices, and connect product features to their business needs to drive adoption and usage.
Represent the customer’s perspective within Teramind, collaborating with internal teams to address needs and influence product direction.
Manage account renewals by identifying risks, leading renewal discussions, and supporting high satisfaction and retention.
Identify upsell and cross-sell opportunities within assigned accounts, coordinating with Account Managers to close these deals.
Track and assess key customer health metrics, taking action when risks or opportunities for improvement arise.
Conduct regular strategic reviews with customers, providing insights on usage, demonstrating ROI, and aligning on future plans.
Deliver training sessions and resources to help customers succeed with Teramind’s products over the long term.
Develop relationships across different levels and teams within customer organizations to encourage broad engagement and adoption.
Monitor, measure, and improve early signals of customer relationship health, including product usage and engagement.

About Teramind

Teramind is a leading provider of employee monitoring and data loss prevention solutions, committed to helping organizations optimize their workforce productivity and ensure data security. We pride ourselves on delivering innovative software solutions that empower businesses to thrive in a competitive landscape.

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Jan 14, 2025

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Korean-Speaking Enterprise Customer Success Manager

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