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Experience Level
Experience
Qualifications
Your Profile: In-depth knowledge of workstation hardware architecture Proficient in Windows 10 and office tools Basic knowledge of networking and VoIP Ability to identify and resolve technical incidents Minimum of 1 year of professional experience in the field ITIL knowledge (a plus) Valid driver's license (category B) Excellent communication and customer service skills Proficiency in at least two languages among: Luxembourgish, German, French
About the job
Join Our Team as an IT Support Technician (M/F)!
Are you passionate about technology and user support? Do you enjoy solving problems to ensure IT equipment runs smoothly? If so, this opportunity is perfect for you!
Your Responsibilities: Installation and maintenance of IT equipment Incident management and service requests Remote or on-site user assistance and support Deployment of system updates and images Configuration and troubleshooting of devices (printers, scanners, etc.) Documentation and tracking of interventions using a ticketing tool Close collaboration with other IT departments
About Aubay
Aubay is a leading consulting firm specializing in IT services, offering a dynamic work environment and opportunities for growth and training.
Identify anomalies and define solutions to effectively address client inquiries.Communicate and report incidents internally.Monitor improvement initiatives.Track issues with developers.Manage key client technical support.Utilize a call tracking tool for detailed incident analysis.Contribute to international cross-functional projects (process reviews, ticketi…
Salonkee develops digital solutions for the beauty and wellness industry, helping salons across Europe streamline their operations and deliver better experiences to their clients. As a Senior Customer Support Specialist (German Speaking) based in Luxembourg, join the Customer Success team to support salon partners in their local language. This role focuses on helping clients make the most of Salonkee’s software, ensuring their businesses run smoothly day to day. Experience in resolving issues quickly, handling technical questions, and building strong relationships will be essential. What You’ll Do Provide fast, effective support: Respond to customer inquiries mainly by phone, with additional support over chat and email. Aim to resolve all requests within 24 hours. Troubleshoot technical issues: Diagnose and fix problems related to login, system access, and hardware. Guide salons through setup and configuration to keep their operations running without interruption. Manage billing and subscriptions: Address questions about billing, process payments, and update subscriptions, ensuring all financial support is clear and accurate. Build and maintain relationships: Conduct regular check-ins with salon partners, proactively address their needs, and help reduce churn by strengthening loyalty. Educate on platform features: Train partners on how to use Salonkee’s tools, share best practices, and help them get the most value from the platform. Document and improve: Record all customer interactions in the CRM, track common issues, and contribute to FAQs, support documentation, and product feedback for ongoing improvement. This position suits someone with a strong background in customer support, especially in technical troubleshooting and relationship management. Fluency in German is required, and experience in the beauty or wellness sector is a plus.
Uni Systems seeks an experienced Application Architect to help shape the technical direction of client applications. This fully remote position is based in Luxembourg. The architect will play a central role in maintaining reliable, secure, and adaptable systems as client needs evolve. What you will do Define and communicate the architectural vision for client applications, spanning backend, frontend, and data integration. Review designs, recommend technology options, and guide modernization plans to manage technical debt. Supervise ongoing maintenance and refactoring efforts to keep platforms stable and high-performing over time. Advise on cloud-native, modular, and API-first architectures, ensuring smooth integration with legacy systems. Serve as the main architectural authority, collaborating with stakeholders and taking part in governance, reviews, and strategic planning. Champion security and privacy-by-design, ensuring compliance with OIDC/SAML protocols and GDPR/EUDPR standards. Lead design and code reviews, technical validations, and migration activities. Enhance architectural documentation, decision records (ADR), and Go/No-Go evaluation processes. Role overview This position focuses on setting architectural direction, overseeing governance, and ensuring that systems remain secure and maintainable. The Application Architect will work closely with technical and business stakeholders to support both current operations and future growth.
At Salonkee, we are revolutionizing the beauty and wellness sector with innovative digital solutions that enhance operations and improve client experiences for hair and beauty businesses throughout Europe.As a Customer Support Specialist within our Customer Success team, you will provide outstanding support in our clients' native language, assisting them in fully leveraging our software tools. Your commitment and proficiency will ensure that salons operate seamlessly and effectively, furthering our goal of digital transformation in the industry.This position is tailored for a seasoned support professional adept at quickly resolving issues, troubleshooting technical challenges, and managing client relationships to ensure a superior support experience for salon partners. The Customer Support Specialist will be pivotal in enhancing salon satisfaction and loyalty through expert knowledge, timely responses, and a proactive support approach.Key Responsibilities:Rapid Support & Resolution: Offer swift assistance primarily via phone, with additional support through chat and email, aiming to resolve all inquiries within 24 hours.Technical Support & Setup: Diagnose login, system, and hardware issues, guiding salons in setup and configurations for uninterrupted operations.Billing & Subscription Management: Address inquiries related to billing, payments, and subscription updates, ensuring precise and transparent financial assistance.Relationship Management & Retention: Conduct regular follow-ups, proactively manage partner needs, and mitigate churn risks to bolster client loyalty.Platform Education & Knowledge Sharing: Instruct partners on platform features to enhance usage, sharing best practices and insights.Documentation & Continuous Improvement: Log interactions in CRM, monitor inquiry patterns, and assist in developing FAQs, support resources, and product feedback for ongoing enhancements.Requirements:Prior Experience in Client Support: Proven track record of assisting clients over the phone, efficiently managing and resolving their inquiries or problems.Customer-Centric Attitude: Exhibit patience and empathy during interactions, including managing challenging or distressed clients.Quick Problem-Solving Abilities: Capacity to think swiftly to address issues effectively and efficiently.
Spontaneous ApplicationHave you not found the job that matches your skills among our openings? We invite you to send us your spontaneous application!Visit our website to learn more about our company: www.aubay.com
Join our team as a Service Desk Specialist at gcore, where you will be at the forefront of providing exceptional support to our clients. As a vital member of our Service Desk department, you will troubleshoot and resolve technical issues, ensuring a smooth user experience. Your expertise will help us maintain high standards of service delivery and customer satisfaction.
Aubay is actively seeking a qualified Multilingual IT Support Specialist proficient in Luxembourgish, French, German, and English, with a minimum of 6 months of professional experience.Key ResponsibilitiesProvide IT support to our users and clients;Manage tickets related to incidents and requests concerning Windows and Office;Assist with issues related to office equipment such as desktops, laptops, mobile devices, printers, etc.;Escalate unresolved incidents to the next support level;Track the lifecycle of incidents;Contribute to the continuous improvement of procedures;Address client requests with a client-oriented approach.
Are you looking to embark on a rewarding career in administration? SOCOTEC invites dynamic and motivated individuals to submit spontaneous applications for administrative roles. We value proactive candidates who are eager to contribute to our mission of providing excellence in service.
We invite motivated individuals to submit their spontaneous applications for potential opportunities within our dynamic team at Global Jet Luxembourg. This is an excellent chance to join a leading aviation company where your skills and experiences can shine. We value creativity, innovation, and a proactive attitude.
Join Impactify, a dynamic and rapidly expanding tech company that is reshaping the landscape of digital advertising. We are on the lookout for ambitious individuals who are eager to innovate and take their careers to the next level within a supportive and passionate team environment. As part of a profitable start-up with a global presence, you will be at the forefront of exciting opportunities in the industry.About UsFounded by two veterans of the publishing sector, Impactify has developed the most premium video ad formats available today. Our products are utilized daily by numerous esteemed publishers such as Slate, Cosmopolitan, Capital, and Forbes, along with major brands like Nike®, Coca-Cola®, Amazon®, and BMW®. Due to our success, we are expanding our sales and tech teams to meet increasing demand.Life at ImpactifyOur offices are situated in the vibrant city center of Luxembourg, where we provide lunch vouchers, complimentary coffee, and flexible work-from-home options. We are committed to fostering mutual growth, offering attractive salary packages and promising career development prospects.
Aubay is looking for a UNIX Application System Engineer to join the team in Luxembourg Ville. This position supports a major banking client, working closely with other UNIX specialists to keep critical systems running smoothly. What you will manage 470 Red Hat Enterprise Linux servers (versions 7, 8, and 9), with 95% virtualized, hosting essential applications for users Power servers running AIX 7 with PowerVM/VIO (NPIV, SEA), managing about 100 partitions under NIM, supporting applications and databases such as Oracle, Websphere Application Server, and Swift OpenShift clusters that host critical applications Open storage arrays (Windows/Linux) Commvault backup infrastructure, including both software and hardware Key responsibilities Participate in banking projects, focusing on installing and implementing both web-based and non-web-based banking applications, as well as handling version and platform migrations Carry out system administration tasks such as filesystem expansion, OS patching, upgrades on AIX and RHEL, application upgrades, and third-party tool installations Develop scripts, implement backup solutions, configure Nagios monitoring, and perform daily system maintenance Maintain system security and support banking or middleware applications Skills and experience Experience with Red Hat Enterprise Linux and AIX administration Familiarity with OpenShift clusters and virtualization technologies Knowledge of backup solutions, especially Commvault Ability to script and automate routine tasks Understanding of monitoring tools such as Nagios
Join Our Team!Trasys International is a vibrant global enterprise renowned for our partnership with EU Institutions. With over 30 years of proven success in delivering top-notch solutions, we are committed to empowering our clients through digital transformation. Our mission is to provide exceptional talent precisely when needed, ensuring the growth and success of our partners. We are continuously on the lookout for skilled professionals eager to tackle challenging international projects and deliver outstanding results in diverse multicultural settings. Our offerings include modernization of solutions, digital workspaces, cloud technologies, and IT security. Our headquarters are located in Brussels, and we operate across Europe, including offices in Luxembourg, Amsterdam, Athens, Stockholm, and Geneva.Are You the One?We are currently seeking a Senior Financial Application Developer to collaborate with our client in Luxembourg, a prestigious European Institution. This role involves supporting the ESM Project Management Office in areas such as governance, reporting, resource management, tool enhancement, and project coordination. The ideal candidate will possess strong analytical, organizational, and communication skills. This is a part-time remote role, with initial visits to the Luxembourg office required, including during the first week of employment.Your Key Responsibilities:Design and implement new features for VBA / Python applications and PowerBI dashboards.Coordinate deliverables related to these applications with both internal and external stakeholders.Prepare documentation to support internal decision-making processes, including testing and training materials.Develop and implement an internal communication strategy for changes and new features impacting the business.Conduct testing, manage change documentation, and assist in the deployment of technology solutions, ensuring smooth handover to production support.Maintain all relevant materials within the client's SharePoint environment for audit purposes.
Role Overview everience is looking for an Onsite Technician focused on 1st and 2nd Level Support in Esch-sur-Alzette. This position plays a key part in helping users resolve technical issues and supporting smooth daily operations for clients. What You Will Do Troubleshoot hardware and software issues for end users Provide support both onsite and remotely as needed Assist with system installations and setup Work closely with IT teams to implement solutions Help maintain user satisfaction and service quality
Join Our Team as an IT Support Technician (M/F)!Are you passionate about technology and user support? Do you enjoy solving problems to ensure IT equipment runs smoothly? If so, this opportunity is perfect for you! Your Responsibilities: Installation and maintenance of IT equipment Incident management and service requests Remote or on-site user assistance and support Deployment of system updates and images Configuration and troubleshooting of devices (printers, scanners, etc.) Documentation and tracking of interventions using a ticketing tool Close collaboration with other IT departments
Join our dynamic team at everience as an Onsite Technician specializing in 1st and 2nd level support. In this role, you will be the first point of contact for our users, providing exceptional technical assistance and troubleshooting. Your expertise will ensure smooth operations and high satisfaction among our users.Key responsibilities include diagnosing and resolving technical issues, maintaining hardware and software systems, and collaborating with various departments to enhance user experience. Bring your proactive approach and problem-solving skills to our innovative environment!
Kickstart your career in a vibrant international IT consulting landscape! ARHS Group, part of Accenture, is in search of a dedicated Sales Support Officer (m/f).As a Sales Support Officer, you will be instrumental in bolstering our sales and business development teams. You'll collaborate closely with our bid team, the specialists who craft compelling proposals to secure new client projects.This position offers a fantastic opportunity to gain hands-on experience in the complete sales cycle. You will learn how companies address client inquiries, structure commercial offers, and work collaboratively across departments to secure new business. Your contributions will not only influence significant deals, but also enable our sales teams to concentrate on their core strengths: building client relationships and closing sales. YOUR RESPONSIBILITIES INCLUDE:Tracking, registering, and centralizing all incoming sales opportunities and Requests for Proposals (RFPs) within our internal sales management system.Maintaining precise and current records of all opportunities while ensuring data consistency across tools.Assisting in the creation of high-quality, customized responses to client requests in conjunction with the bid team.Coordinating input and contributions from essential internal stakeholders, including technical, delivery, finance, and legal teams.Facilitating proposal timelines, monitoring progress, and ensuring timely submission of deliverables.Preparing supporting materials, summaries, and information for internal business development and sales meetings.Updating dashboards, trackers, and reporting documents to reflect ongoing sales activities.Organizing and structuring vital information related to each opportunity to minimize the administrative burden on the sales team. REQUIREMENTS:Bachelor’s degree in a relevant field (Business Administration, IT, Sales, Management, etc.) or equivalent experience.Recent graduate or junior professional with 1 to 3 years of experience.Exceptional organizational skills and keen attention to detail.Effective communication skills (both written and verbal).Proficiency in Microsoft Office tools:PowerPoint (for presentations)Excel (for tracking & analysis)Word and OutlookA collaborative, service-oriented, and proactive mindset.Able to work with diverse stakeholders and meet deadlines.Fluency in French and English, with superior writing abilities.Comfortable working in structured, corporate environments.Bonus Points:Familiarity with...
About Satispay Satispay aims to reshape everyday payments, focusing on simplicity, fairness, and accessibility. The company is committed to building the future of finance and empowering millions of users. Team members at Satispay work together to solve meaningful challenges, with a culture that values innovation, learning, and growth. Role Overview The MiFID/MiCA Compliance Specialist will serve as a subject matter expert within Satispay’s investment firm in Luxembourg. This role centers on ensuring compliance with MiFID II and MiCA regulations across investment products and services. Main Responsibilities Compliance and Risk Management Support the Compliance Head in building and maintaining a Compliance Monitoring Program to meet regulatory standards. Conduct second-line of defense controls, assess risks tied to existing and new investment products, and recommend improvements. Monitor regulatory developments and translate changes into actionable strategies for the business. Help maintain a solid framework of compliance policies. Contribute to future licensing activities and help define the regulatory roadmap as the company grows. Trusted Advisor – Work closely with Authorized Management and Product teams, offering guidance on regulatory impacts and supporting product development. Reporting – Prepare compliance reports for Authorized Management and the Board of Directors. Ensure regulatory reporting is accurate and timely, including the CSSF annual questionnaire on financial crime. Regulatory Interaction – Coordinate with regulators and auditors regarding investment services. Location Luxembourg, Luxembourg
Relocation Requirement Please note: This role requires relocation to our Luxembourg office. About Satispay Satispay is working to make daily payments simple, fair, and accessible. The company’s mission is to reshape how people handle their finances, aiming to set new standards for the industry. With millions already using Satispay, the team is united by a drive to solve real problems and push boundaries. The culture encourages quick action, open-minded thinking, and constant learning. Collaboration and support are central to how the team operates. Role Overview The MiFID/MiCA Compliance Specialist acts as a subject matter expert within the investment firm, with a primary focus on MiFID II and MiCA compliance for all investment products. This position is integral to maintaining regulatory standards and supporting the firm’s growth in a complex financial landscape. Main Responsibilities Compliance and Risk Management Support the Compliance department head in running and maintaining an effective Compliance Monitoring Program to meet all regulatory requirements. Carry out second-line defense controls, assess risks for both current and new investment products, and deliver actionable recommendations. Lead proactive compliance initiatives as assigned. Location This position is listed for Warsaw, Poland, but requires relocation to Luxembourg.
As a Senior Customer Support Agent for a luxury beauty brand, this position serves as the first point of contact for clients, ensuring every interaction reflects the brand’s high standards. The role centers on supporting customers and guiding them through their experience with premium products. Key responsibilities Provide attentive customer service across phone, email, and chat channels. Resolve client inquiries promptly while upholding the brand’s reputation. Work closely with other teams to address customer needs and maintain satisfaction. Spot areas where processes can be improved to further enhance the customer experience. Location This role is based in Luxembourg.
Join Avery Dennison as a Receiving Specialist in our dynamic Operations department! This full-time role is ideal for entry-level candidates eager to kickstart their careers in logistics. You will play a vital role in ensuring the efficient receipt of goods, contributing to our commitment to quality and service excellence.
