Lead, Account Management - Manila

AgodaManila, Philippines

On-site Full-time

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Experience Level

Manager

Qualifications

Proven leadership skills: Experience in managing teams and driving performance. Strategic mindset: Ability to develop and execute regional strategies effectively. Commercial acumen: Strong understanding of market dynamics and business development. Relationship builder: Excellent interpersonal skills for creating lasting partnerships.

About the job

About Agoda

At Agoda, we connect the world through travel, starting our journey in 2005 when two passionate friends launched the platform to facilitate global exploration.

Now a part of Booking Holdings [NASDAQ: BKNG], our diverse workforce of over 7,000 professionals from 90 countries collaborates across the globe. Every day, we connect travelers with exceptional deals on millions of hotels, flights, and experiences worldwide.

At Agoda, no day is ever the same. Embracing data and technology fuels our culture of curiosity and innovation. If you’re ready to embark on an exciting journey and contribute to transforming global travel, join us.

Meet Our Team:

The Market Management team at Agoda is essential to our success, specializing in strategic account management for our accommodation partners. We provide expert consultancy, offering strategic insights to optimize their performance on Agoda’s platform. With footprints in over 50 locations, we leverage industry-leading technology to collaborate globally, ensuring innovative solutions that enrich our partners and enhance customer experiences.

Your Opportunity:

As the 'Lead, Account Management' for the Philippines, you will spearhead regional operations. Your key objectives will include managing a team of account managers and identifying market gaps to ensure premium supply quality while expanding Agoda's presence in the region.

Success in this role requires the ability to develop and implement a comprehensive regional strategy, strong commercial acumen, a knack for motivating and coaching your team, and the skills to forge profitable long-term partnerships with both internal and external stakeholders.

About Agoda

Agoda is a leading travel booking platform that revolutionizes the way people experience travel. With a commitment to innovation and a diverse team, we enable customers to effortlessly explore the world through our extensive range of accommodations and travel services.

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Account Team Lead

Agoda

Full-time|On-site|Manila

Join Agoda as an Account Team Lead, where you will play a pivotal role in driving success for our clients and optimizing our service offerings. You will lead a dedicated team, fostering collaboration and guiding them to achieve outstanding results. This is an opportunity to make a significant impact in a fast-paced environment where innovation and customer s…

Mar 17, 2026

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Fulfillment Operations Team Lead

HelloFresh

Full-time|On-site|Manila, Manila, Philippines

The RoleAt HelloFresh, you will join a vibrant team dedicated to innovation and harnessing cutting-edge technology to deliver outstanding experiences. We foster a culture rooted in collaboration, continuous development, and a pursuit of excellence. This is your chance to engage in meaningful projects, enhance your skills, and evolve within a nurturing atmosphere that celebrates diverse viewpoints and backgrounds.The Fulfillment Operations Team Lead plays a pivotal role in supervising and executing high-volume recurrent and ad-hoc fulfillment operations for the sales and marketing partnerships teams. You will lead a team of Fulfillment Operations Specialists, ensuring that tasks are completed accurately, efficiently, and punctually through effective prioritization, quality control, and robust communication.We invite passionate individuals who can contribute their unique talents and insights. If you believe you would thrive in this role, even if you don’t meet every criterion, we encourage you to apply!

Feb 24, 2026

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Team Lead, Frontline Support & Services

Okta, Inc.

Full-time|On-site|Manila, Philippines

Empower Every Identity, from AI to HumanAt Okta, we understand that identity is the cornerstone of unlocking the full potential of AI. Our mission is to secure AI by creating a trusted and neutral infrastructure that allows organizations to confidently navigate this new technological era. This endeavor demands a passionate commitment to addressing intricate challenges with tangible consequences. We seek proactive builders and owners who act with speed and urgency while executing with excellence.This role presents a unique opportunity for career-defining work. If you share our mission, we would love to connect.Discover OktaOkta is recognized as The World’s Identity Company, empowering individuals to safely utilize any technology across all devices and applications. Through our Workforce and Customer Identity Clouds, we provide secure yet flexible access, authentication, and automation, transforming the way people interact in the digital landscape, with identity at the core of business security and growth.At Okta, we value diverse perspectives and experiences. We are not searching for individuals who fit every single criterion; instead, we welcome lifelong learners and those who can enrich our team with their unique backgrounds.Join us in building a future where identity is truly yours.The TeamThis position is part of the Enterprise Technology group, playing an essential role in achieving our vision of supporting business outcomes across Okta. You will drive clarity, collaboration, and accountability in all our endeavors, enabling the broader Technology, Data & Intelligence organization to fulfill our mission to “Accelerate Okta’s Scale and Growth.”Your RoleAs the Team Lead of the Enterprise Technology - Support Operations team, you will manage a group of Business Application Administrators responsible for overseeing Okta’s Go-To-Market Technology, including Salesforce and its integrated applications. You will oversee daily operations of the Frontline Support and Services team, ensuring operational excellence and prompt resolution of production incidents and configuration requests in alignment with established SLAs. The ideal candidate will possess extensive experience with the Salesforce platform, ServiceNow, or similar ITSM tools, exceptional leadership capabilities, and a dedication to operational excellence.

Apr 29, 2026

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Client Success Team Lead

TTEC Digital

Full-time|Remote|Manila

At TTEC Digital, we empower our clients to foster a workplace where employees feel appreciated and supported, emphasizing that exceptional customer experiences begin with prioritizing employees. Our vision is to create an environment where individuals can truly excel.We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U.S. time zones for this full-time role.As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.The Client Success Team Lead will be responsible for two main functions:50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.

Jan 7, 2026

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Junior Team Lead for Asian Market

tsmg

Full-time|On-site|Manila

Join our dynamic team as a Junior Team Lead focused on the Asian market. In this pivotal role, you will be responsible for guiding and managing data collection projects, coordinating field teams, and ensuring that project objectives are achieved. Your understanding of the local market will be key to enhancing participant recruitment and maintaining excellent data quality. This position offers a fantastic opportunity for an early-career professional eager to cultivate leadership abilities while making a meaningful impact on research and operational initiatives.

Sep 22, 2025

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Customer Service Team Lead - APAC

Indie Campers

Full-time|On-site|Manila, Manila, Philippines

ABOUT US At Indie Campers, we are transforming the road trip experience by making campervan rentals accessible for everyone. Our digital-first approach and dedication to customer satisfaction have established us as a leader in the travel industry, offering an exceptional booking experience and high-quality road trips at unbeatable prices. With over a million nights booked through our platform, we've welcomed more than 300,000 travelers from 169 countries. Our diverse offerings include short-term RV rentals, long-term campervan subscriptions, and the option to purchase one of our vehicles. Driven by technology and innovation, we face exciting challenges that demand top-tier talent. We are expanding our team and invite those who share our vision to join us on this thrilling journey. THE ROLE As the Team Leader for our On-Trip Support and Roadside Assistance teams, you will manage daily operations and ensure our customers receive outstanding service. You will act as the primary escalation point for complex cases, fostering team performance, compliance, and continuous improvement to uphold our high standards at Indie Campers. This position affords you the opportunity to lead and cultivate a dynamic, customer-centric team while significantly enhancing our customers’ experiences. WHAT WILL YOU WORK ON? Lead, supervise, and mentor the On-Trip Support and Roadside Assistance teams to drive high performance, engagement, and customer care. Conduct one-on-one meetings, performance evaluations, and development conversations. Oversee customer inquiries and manage escalated complaints and complex situations. Supervise coordination of roadside assistance and emergency support cases. Ensure accurate documentation of customer interactions and adherence to established SOPs. Monitor service quality and track key performance metrics such as CSAT, First Response Time, and Resolution Time. Lead corrective and preventive initiatives to enhance service quality and customer satisfaction. Analyze customer feedback to identify areas for improvement.

Mar 27, 2026

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Global Business Operations Team Lead

Workstream

Full-time|Remote|Manila, Philippines

Workstream develops an integrated HR, payroll, and hiring platform tailored for hourly workers. Many of the world’s 2.7 billion hourly employees lack access to dedicated technology, and Workstream’s tools help bridge that gap for businesses and their teams. The company partners with major brands, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. Backed by investors such as Founders Fund, BOND, and Coatue, Workstream is a Series B company focused on expanding its product offerings and market presence. Location This Global Business Operations Team Lead role is based in Manila, Philippines.

Apr 23, 2026

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GMP Team Lead at Wrist | Manila

Wrist

Full-time|On-site|Manila

Join our dynamic team at Wrist as a GMP Team Lead. In this pivotal role, you will oversee our Good Manufacturing Practices (GMP) initiatives, ensuring compliance and excellence in our production processes. You will lead a team of dedicated professionals, fostering a culture of quality and safety while driving continuous improvement.

Mar 23, 2026

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Lead, Account Management - Manila

Agoda

Full-time|On-site|Manila, Philippines

About AgodaAt Agoda, we connect the world through travel, starting our journey in 2005 when two passionate friends launched the platform to facilitate global exploration.Now a part of Booking Holdings [NASDAQ: BKNG], our diverse workforce of over 7,000 professionals from 90 countries collaborates across the globe. Every day, we connect travelers with exceptional deals on millions of hotels, flights, and experiences worldwide.At Agoda, no day is ever the same. Embracing data and technology fuels our culture of curiosity and innovation. If you’re ready to embark on an exciting journey and contribute to transforming global travel, join us.Meet Our Team:The Market Management team at Agoda is essential to our success, specializing in strategic account management for our accommodation partners. We provide expert consultancy, offering strategic insights to optimize their performance on Agoda’s platform. With footprints in over 50 locations, we leverage industry-leading technology to collaborate globally, ensuring innovative solutions that enrich our partners and enhance customer experiences.Your Opportunity:As the 'Lead, Account Management' for the Philippines, you will spearhead regional operations. Your key objectives will include managing a team of account managers and identifying market gaps to ensure premium supply quality while expanding Agoda's presence in the region.Success in this role requires the ability to develop and implement a comprehensive regional strategy, strong commercial acumen, a knack for motivating and coaching your team, and the skills to forge profitable long-term partnerships with both internal and external stakeholders.

Feb 19, 2026

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General Ledger Accountant (CPA) - Join AvePoint's Finance Team

AvePoint

Full-time|On-site|Manila, Philippines

About AvePoint:AvePoint stands at the forefront of data security, governance, and resilience. As the global leader in these domains, we empower organizations to collaborate confidently by going beyond traditional solutions. Our AvePoint Confidence Platform is trusted by over 25,000 customers worldwide to prepare, secure, and optimize critical data across platforms such as Microsoft, Google, and Salesforce. With around 5,000 global channel partners, including managed service providers and value-added resellers, our solutions are available in over 100 cloud marketplaces. To discover more about us, visit www.avepoint.com.At AvePoint, we are dedicated to nurturing our team members. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make meaningful contributions, and take charge of your future. Unlock your full potential with us!About the Position:We are actively seeking a full-time General Ledger/Closing Accountant to join our finance team based in Manila, Philippines. This is a remarkable opportunity to collaborate with a high-performing team and contribute to the success of our global operations.Key Responsibilities:Perform comprehensive reconciliations prior to period closure, including bank reconciliations, accruals, prepaid accounts, and other financial accounts.Oversee the reconciliation of intercompany transactions and ensure accuracy.Prepare tax reports and assist with other closing tasks as required.

Mar 4, 2026

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Staff Accountant - Accounts Payable

AvePoint

Full-time|Hybrid|Manila, Philippines

Role overview AvePoint is hiring a Staff Accountant specializing in Accounts Payable for its Manila, Philippines office. This role covers a variety of accounting tasks, including reporting and analysis, and requires direct involvement in daily operations. The Staff Accountant will work closely with colleagues across the global accounting team, supporting vendor bill processing, payment management, and month-end closing. Regular collaboration with management, senior finance staff, and leaders from other departments is expected. Main responsibilities Review and process vendor bills with accuracy and timeliness. Enter bills into NetSuite. Manage payments through checks and bank transfers. Perform bank reconciliations. Prepare closing schedules, expense reports, and handle other accounts payable duties as needed. Requirements Bachelor's or college degree in Finance, Accountancy, Banking, or a related discipline. Minimum of 3 years of experience in accounts payable. Solid understanding of accounting principles, including accruals, prepaid expenses, and property, plant, and equipment (PPE). Familiarity with US GAAP is considered an advantage. Clear written and spoken English communication skills. Ability to work collaboratively, demonstrate responsibility, and approach problems with practical solutions. Proficient in Microsoft Office, especially Excel. Willingness to work a mid-shift schedule (2 PM - 11 PM PHT).

Apr 22, 2026

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Accounting Assistant

getwingapp

On-site|On-site|Manila, Philippines

Join Our Team as a Remote Accounting Assistant!Wing is on an exciting mission to revolutionize the future of work for businesses around the globe. As a pioneering company, we aim to be the go-to destination for organizations seeking to build exceptional teams and automate their operations seamlessly.We are currently seeking a dedicated Accounting Assistant to join our dynamic team immediately!Duties and Responsibilities:1. Oversee accounts payable and receivable processes, ensuring accurate reconciliation and reporting.2. Prepare and file tax returns in compliance with tax regulations in the US, EU, AU, and UK.3. Conduct audits and ensure all financial statements adhere to regulatory standards across various regions.4. Maintain and update accounting records and systems, assuring accuracy and compliance with local laws.5. Generate regular financial reports and budgets to aid strategic decision-making.6. Manage payroll processing, ensuring compliance with tax regulations and timely disbursements.7. Research and implement regional accounting and tax updates to maintain company compliance.8. Perform ad hoc tasks as required to support the finance team.Qualifications:• Bachelor’s degree in Accounting, Finance, or a related field.• Minimum of 2 years of accounting experience, particularly with US, EU, AU, and/or UK tax regulations.• In-depth knowledge of accounting standards and regional compliance laws.• Proficiency in accounting software such as QuickBooks, Xero, or similar platforms.• Exceptional English communication skills: • Reading: High proficiency for interpreting financial documentation. • Writing: Strong ability to prepare detailed reports and correspondence. • Speaking: Clear and neutral accent for effective communication with international clients and teams.• Advanced analytical capabilities and meticulous attention to detail.• Ability to juggle multiple tasks and meet deadlines in a fast-paced environment.• Tech-savvy, with proficiency in MS Excel, cloud-based accounting platforms, and tax preparation software.Technical Requirements:• USB Headset with Noise Cancellation

Nov 26, 2024

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Accounts Receivable & Revenue Accountant

Emma Sleep

Full-time|On-site|Manila

Emma Sleep is looking for an Accounts Receivable & Revenue Accountant in Manila. This position plays a key part in handling financial transactions and supporting accurate revenue reporting for the company. Role overview This role centers on managing accounts receivable activities and ensuring the integrity of revenue records. Attention to detail and a strong grasp of accounting processes are important for success. What you will do Oversee financial transactions related to accounts receivable Support accurate and timely revenue reporting Help improve accounting workflows and processes Location This position is based in Manila.

Apr 28, 2026

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Tax and Compliance Accountant

Wonders

Full-time|On-site|Manila

About Us:At Wonders, we are dedicated to revolutionizing the restaurant industry by empowering small brick-and-mortar establishments with innovative solutions. Our mission is to ease the operational challenges they face, enabling them to focus on what they do best: serving their customers. With our AI-driven order processing, delivery facilitation, payment solutions, and point-of-sale software, we create seamless connections between restaurants and their patrons.We pride ourselves on prioritizing our customers and tailoring our services to meet their unique needs. The U.S. restaurant sector represents a monumental $1 trillion market that is often overlooked by technology. While larger chains benefit from expensive tools, we believe that smaller restaurants should also have access to cutting-edge technology at reasonable prices. Wonders has achieved profitability for nearly a decade and has experienced a remarkable fivefold growth in revenue over the last three years. Following our latest fundraising in mid-2022, we reached a valuation of $450 million and have continued to grow in customer acquisition, product innovation, and workforce expansion. Thousands of dedicated restaurants have partnered with us, collectively serving nearly 20 million customers. We are honored to be recognized among Built In’s top companies to work for in 2023.To discover more about our values, culture, and how you can help independent restaurants flourish, please visit us here.

May 27, 2025

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Staff Accountant

getwingapp

On-site|On-site|Manila, Philippines

Join Our Team as a Staff Accountant!At getwingapp, we are on a transformative journey to redefine the future of work globally. Our mission is to empower companies to build exceptional teams and streamline their operations seamlessly.We are currently seeking a dynamic Staff Accountant to join our growing team in Manila, Philippines, with an immediate start!Key Responsibilities:1. General Ledger Management: Support the updating and reconciliation of general ledger accounts, including cash, receivables, and payables, while maintaining subsidiary ledgers.2. Journal Entry Preparation: Execute routine journal entries (accruals, prepayments) as required for the monthly close process.3. Reconciliation Tasks: Conduct bank reconciliations and ensure balance sheet accounts align with the general ledger.4. Financial Reporting Assistance: Collaborate in the compilation of financial statements and management reports by gathering relevant data and preparing preliminary schedules.5. Audit Support: Provide necessary documentation and rationale for auditors; assist in preparing audit schedules as needed.6. Month-End Closing Activities: Lead monthly close processes by managing accruals, amortizations, and trial balance preparation. Enter standard journal entries (depreciation, payroll accrual).7. Financial Statement Drafting: Contribute to the drafting of financial statements (income statement, balance sheet) and variance analysis, providing explanations for fluctuations to management.8. Audit Coordination: Prepare detailed schedules for both external and internal audits, liaising with auditors as necessary.9. General Ledger Segment Ownership: Take charge of specific segments of the general ledger (e.g., fixed assets, investment accounts), ensuring reconciliations and accurate reporting.10. Intercompany/Project Accounting: Manage intercompany transactions or project cost accounting and reporting as applicable.11. Financial Analysis: Conduct ad-hoc analyses (e.g., profitability by product line, cost variances) to inform and support strategic business decisions.

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Treasury Accountant

Egis Group

Full-time|On-site|Manila

Join Egis Group as a Treasury Accountant, where you will play a crucial role in managing our financial resources and ensuring the efficiency of our treasury operations. In this position, you will be responsible for monitoring cash flow, preparing financial reports, and ensuring compliance with financial regulations. We are looking for a detail-oriented professional who is passionate about finance and committed to excellence.

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Construction Accountant

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On-site|On-site|Manila, Philippines

Please ensure that the domains "lever.co" and "hire.lever.co" are whitelisted with your email provider to receive our communications.Disclaimer: This job posting serves as a general overview of the Construction Accountant role. Specific duties and tools will be elaborated upon during the final interview. We encourage applicants to align their applications with their location and expertise. We focus on candidates who can excel in this position!Construction AccountantJoin Wing as we embark on an innovative journey to redefine the future of work for businesses across the globe! We are committed to being the premier solution for companies aiming to assemble exceptional teams and streamline their operations.We are eager to welcome a Construction Accountant to our dynamic team immediately!Key Responsibilities:• Oversee and maintain daily Profit & Loss (P&L) statements.• Reconcile transactions across various payment platforms including Zelle, CashApp, and ACH.• Manage Accounts Receivable (AR) aging reports, ensuring collections are timely and postings are precise.• Prepare and submit AIA progress billing applications and other project-related financial documents.• Handle notary routing, track documentation, and ensure meticulous record-keeping.• Develop and update financial dashboards to reflect real-time key performance metrics.• Collaborate with management for comprehensive financial data reviews, variance analysis, and accurate reporting.Required Qualifications:• Demonstrated experience in construction accounting, AIA billing, and general bookkeeping practices.• Proficient in QuickBooks and Microsoft Excel.• Solid understanding of reconciling payments using platforms such as Zelle, CashApp, ACH, and wire transfers.• Knowledge of notary documentation processes and administrative coordination.• Proven ability to create and maintain insightful dashboards and financial reports for management visibility.Technical Specifications:• USB headset with noise-cancellation capabilities.• Functional webcam.• Primary and backup computer with at least 1.8 GHz processor and 4GB RAM.• Minimum wired internet speed of 25 Mbps for primary connection.• Backup internet speed of at least 10 Mbps.Employee Benefits:• Comprehensive Health Insurance (HMO).• Performance-based incentives.• Job security and a stable work environment.• Paid training programs.• Supportive and inclusive workplace culture.• Opportunities for professional development and upskilling.• Fully remote work arrangement.• Exceptionally supportive team environment.

Jan 8, 2026

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Closing Accountant (CPA)

AvePoint

Full-time|On-site|Manila, Philippines

About AvePoint:At AvePoint, we are dedicated to ensuring data security, governance, and resilience. As the global leader in this field, we go beyond conventional solutions to build a strong data foundation that empowers organizations to collaborate with confidence. With over 25,000 customers worldwide, our AvePoint Confidence Platform helps prepare, secure, and optimize critical data across platforms such as Microsoft, Google, and Salesforce. Our extensive global channel partner program includes about 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. To explore more, visit www.avepoint.com.We believe in investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, create an impact, and build your future.About the Position:AvePoint’s finance team is looking for a full-time Closing Accountant (CPA) to join our Manila office. This role presents a fantastic opportunity to be part of a high-performance team and contribute significantly to our business operations.Key Responsibilities:Perform all reconciliations prior to period lock, including bank reconciliations, accruals, prepaids, and other accounts.Manage the reconciliation of intercompany transactions and other financial closing tasks.

Mar 4, 2026

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Senior Accountant - Remote Position in Manila

d2b-1

Full-time|Remote|Remote — Manila, Metro Manila, Philippines

Position: Senior AccountantSalary: To be determined based on skills and experience.Working Hours: To be determined.Work Setup: 100% RemoteHolidays: Observance of New Zealand Public HolidaysOVERVIEWAn esteemed accounting and advisory firm based in New Zealand is in search of a talented Senior Accountant to enhance financial reporting and tax compliance services for a varied clientele. This role is highly significant in delivering outputs that adhere to New Zealand regulatory standards, CA ANZ expectations, and internal quality benchmarks.The successful candidate will enjoy a high level of autonomy while collaborating with Directors and internal teams to produce accurate and timely financial outputs.Key Duties & Responsibilities1. Financial ReportingPrepare annual financial statements for diverse entities, including Companies, Trusts, Partnerships, and Charities (Tiers 2–4).Ensure compliance with NZ IFRS (where applicable), Special Purpose Financial Reporting (SPFR), and NZ Charities Services reporting requirements.Prepare detailed, well-structured workpapers to support all balances and disclosures.2. Tax CompliancePrepare and file income tax returns across various entity types.Prepare and review GST returns and FBT returns (where applicable).Calculate and advise on provisional tax (using standard, estimation, or AIM methods) and terminal tax obligations.Ensure all tax filings are accurate and submitted within statutory deadlines.3. Workpapers & DocumentationPrepare complete, audit-ready digital workpapers utilizing internal systems and document management tools (e.g., FYI Docs).Maintain clear audit trails and adequate supporting documentation.Ensure all files meet internal practice review standards and professional expectations.4. Systems & TechnologyUtilize core accounting platforms such as Xero and cloud-based tools.Review client financial data for completeness and accuracy.Recommend enhancements to client accounting systems and internal processes as necessary.5. Quality Assurance & Review SupportParticipate in quality assurance processes and provide review support to ensure high standards are consistently met.

Mar 30, 2026

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Customer Support Team Leader

SiteMinder

Full-time|On-site|Manila

At SiteMinder, we celebrate the unique contributions of every employee as a key driver of our success. By fostering diverse teams that embrace various voices, identities, backgrounds, experiences, and perspectives, we create an inclusive culture where everyone feels empowered to bring their authentic selves to work. Our differences fuel innovation and support us in continually transforming the experience for our customers. Together, we are stronger!About Us...Since our inception in 2006, we have been passionate about simplifying technology for hoteliers. Our innovative hotel commerce platform enables accommodation owners to attract and secure more guests online with ease and efficiency.From boutique hotels to renowned chains, we have empowered travelers to book everything from igloos to castles, cabins, and more.Today, we proudly stand as the world's foremost open hotel commerce platform, serving over 50,000 hotels across 150+ countries, facilitating more than 130 million reservations annually through our advanced technology.Your Role as a Customer Support Team Leader...As a vital member of our Global Customer Support team, the Customer Support Team Leader will focus on coaching, engaging, supervising, leading, and developing our General Services team to ensure exemplary customer service delivery.In your leadership role, you will be the go-to contact for team members, proactively ensuring seamless operations and collaboration among teams. By setting a positive example, you will oversee the team's efficiency, quality of service, and professional growth.Your Responsibilities...Cultivate a team of support consultants dedicated to prioritizing customer needs.Monitor daily team performance and ensure delivery of high standards.Identify performance gaps and implement action plans for improvement.Conduct one-on-ones, performance reviews, and team meetings to assess and motivate individual performance.Recruit exceptional new team members, providing them with the training and support needed for success.Collaborate with cross-functional teams to enhance overall service delivery.

Apr 1, 2026

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