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Experience Level
Manager
Qualifications
Qualifications:Must possess a college degree. A minimum of 3 years of experience in a BPO/call center environment, specifically as an Assistant Manager for Operations.
About the job
This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement.
Key Responsibilities
Supervise day-to-day operations, address operational issues promptly, and implement improvements to enhance efficiency and outcomes.
Coach and motivate team members, providing regular feedback to support both individual and group goals.
Lead onboarding and training for new hires, ensuring a smooth transition and effective integration into the team.
Handle escalations with professionalism, working to resolve concerns and maintain a high level of customer satisfaction.
Recommend updates to processes and systems, equipping the team with resources for strong performance.
Engage in supervisory-level client meetings as needed, representing the team and supporting client relationships.
Requirements
Bachelor’s degree.
Minimum of 3 years’ experience in a BPO or call center setting as an Assistant Manager for Operations.
Location
This position requires onsite work in Cebu City, Cebu, Philippines.
About tasq-work
tasq-work is a leading organization specializing in innovative operational solutions within the BPO sector. We are dedicated to fostering a collaborative workplace that prioritizes employee growth and development, ensuring exceptional service delivery to our clients.
This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement. Key Responsibilities Supervise day-to-day operations, address operational issues promptly, and implement improvements…
Role overview tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance. Key responsibilities Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness. Coach team members and provide feedback to support their development and drive team results. Lead training for new hires, helping them integrate into the team with confidence. Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships. Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity. Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships. Requirements Bachelor's degree in any field Minimum of 2 years in a leadership role within a BPO or call center Experience or familiarity with the Insurance or Healthcare sectors is an advantage Work setup This position is fully onsite in Cebu City, Cebu, Philippines.
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