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Lead DevOps Engineer - Customer Experience

Nice Ltd.Philippines - Manila
On-site Full-time

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Experience Level

Manager

Qualifications

Proficient in CI/CD methodologies and tools. Strong understanding of infrastructure as code and automation practices. Experience with cloud platforms and software-defined infrastructure. Excellent problem-solving skills and ability to lead technical discussions. Effective communication and collaboration abilities. Strong mentoring skills and commitment to team development.

About the job

Role Overview

Nice Ltd. is expanding its Build and Deploy team in Manila, Philippines. The Lead DevOps Engineer for Customer Experience will manage CI/CD pipelines, build systems, and release automation to help engineering teams deliver reliable software. This role works closely with engineers worldwide in a collaborative, growth-oriented environment.

What You Will Do

  • Design, develop, and continuously improve CI/CD pipelines for multiple products and environments.
  • Promote software-defined infrastructure and automation practices throughout the company.
  • Guide complex build, release, and deployment processes involving several teams and systems.
  • Set up and maintain automated quality gates, release standards, deployment controls, and compliance checks within pipelines.
  • Work with engineering, QA, operations, security, and architecture teams to improve delivery speed, quality, and reliability.
  • Define and promote best practices for branching, code promotion, environment management, and release orchestration.
  • Spot opportunities to enhance scalability, resilience, efficiency, and developer experience through automation and process improvements.
  • Research, prototype, and recommend new technologies, tools, and frameworks to advance DevOps capabilities.
  • Oversee daily operations, maintenance, and upgrades for source control, build, pipeline, and deployment systems.
  • Lead troubleshooting and resolution for complex issues in pipelines, deployments, and related tooling.
  • Support critical release activities, including occasional after-hours work for scheduled releases or urgent incidents, coordinated with the team in advance.
  • Mentor engineers, provide technical direction, and serve as a subject matter expert in DevOps and release engineering.
  • Help shape cross-team planning to ensure DevOps initiatives align with broader engineering objectives.

About Nice Ltd.

Nice Ltd. is a leading provider of innovative software solutions that empower organizations to enhance their customer experience. With a focus on excellence and continuous improvement, we strive to deliver exceptional value to our clients and foster a dynamic work environment for our employees.

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