About the job
About Our Team
At OpenAI, we are on a mission to construct the most sophisticated AI infrastructure ecosystem in collaboration with our investment partners. Our team is pivotal in defining and executing our foundational infrastructure strategy, engaging in every phase from site selection to complete buildout. We operate at the crossroads of commercial interests, technical innovation, strategic planning, and operational execution, collaborating closely with both internal teams and external partners.
About the Position
We are looking for an experienced Data Center Hardware Operations Lead to drive our hardware and network operations as well as logistics, boasting over 15 years of experience in managing intricate, mission-critical data center environments. You will be responsible for overseeing and optimizing the physical operations of our hardware on a daily basis, which includes material movement and hardware maintenance across our growing global presence. This role involves designing scalable systems for repairs and logistics, managing vendor relations, and ensuring seamless coordination among facilities, supply chain, and engineering teams. If you excel in fast-paced, complex environments and have a proven history of operational excellence at scale, we invite you to apply.
Key Responsibilities
Work alongside internal and external teams to establish a comprehensive hardware operations strategy, critical performance metrics, and service level agreements (SLAs).
Oversee daily physical operations of our data center campuses, from the commissioning phase through ongoing maintenance.
Design and implement effective logistics systems for material movement, repairs, and operational workflows.
Collaborate with engineering, construction, supply chain, and operations teams to streamline processes and eliminate bottlenecks.
Develop tools and methodologies that enhance traceability, throughput, and vendor coordination.
Manage relationships with external partners to ensure alignment with operational objectives.
Implement best practices in logistics and operational planning to support scalable infrastructure growth.
Qualifications
Minimum of 15 years of experience in physical operations and logistics within mission-critical infrastructure and data centers.
Demonstrated ability to manage complex logistics systems and coordinate across multiple disciplines.
In-depth knowledge of operational processes for large-scale facilities, including maintenance, construction support, and warehousing.
Experience in leading cross-functional initiatives and collaborating with third-party vendors.
