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Experience Level
Experience
Qualifications
Proven experience in operations management or related field. Strong analytical and problem-solving skills. Excellent leadership and interpersonal abilities. Ability to thrive in a fast-paced environment.
About the job
Join WNS Global Services as a Lead Operations Associate, where you will play a crucial role in overseeing and improving our operational processes. In this dynamic position, you will lead a team to ensure efficiency, enhance customer satisfaction, and drive performance excellence.
About WNS Global Services
WNS Global Services is a leading business process management company providing a wide range of services to enhance operational efficiency and customer experience. We pride ourselves on our commitment to innovation and excellence.
Join Digital Virgo as a Business Operations Manager where you will play a pivotal role in optimizing our business processes and enhancing operational efficiency. You will lead strategic initiatives, manage cross-functional teams, and drive performance improvements that align with our organizational goals.Your expertise will contribute to the development and …
About the PositionPosition Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST Required)We are seeking an exceptionally organized and detail-oriented Business Operations Coordinator to facilitate daily business operations, covering various aspects such as systems management, billing, crew tracking, client interactions, and administrative tasks.This role requires a proactive individual who excels in structured settings, demonstrates meticulous attention to detail, and takes accountability for operational precision. You will collaborate closely with the Owner, managing multiple facets of operations, finance coordination, scheduling, and client relations.This is not a strategic or high-level management position; rather, it focuses on consistent execution, adherence to systems, and ensuring operational tasks are completed accurately the first time.Your Key ResponsibilitiesOperational EfficiencyOversee daily operational workflows to guarantee optimal business performance.Assist the Owner with various administrative and operational coordination tasks.Proactively identify inefficiencies or gaps within operations.Data & Systems ManagementMaintain and update records in the CRM, ensuring job data, client information, and scheduling details are current and accurate.Organize and manage digital files using platforms such as Excel, OneDrive, and CompanyCam.Ensure data integrity across systems to avoid reporting or billing discrepancies.Billing & InvoicingProcess invoices and ensure billing aligns with completed work accurately.Follow up on outstanding payments and keep accounts receivable records organized.Collaborate with the accounting team to maintain organized and complete documentation and financial records.Crew Scheduling & Job MonitoringTrack crew schedules and job progress utilizing Aspire and Azuga.Identify and resolve scheduling conflicts, time discrepancies, or project delays proactively.Ensure daily time entries are recorded accurately for payroll and job costing purposes.Client Management & Lead TrackingManage incoming leads and client communications on behalf of the Owner.Regularly update CRM records to prevent stagnation in the pipeline.Monitor follow-ups to ensure all inquiries and requests are addressed promptly.Documentation & ReportingPrepare reports, proposals, and responses to Requests for Proposals (RFPs).Assist with vendor research, pricing comparisons, and municipal contract inquiries.Maintain organized documentation for both internal and external utilization.Administrative & Communication SupportProvide comprehensive administrative support to the Owner and the operational team.
Contract|$3K/yr - $3K/yr|Remote|Remote — South Africa
Integrator / Business Operations & Delivery ManagerType: Contractor or Part-time LeadReports to: Founder / StrategistTeam managed: Campaign, Content, Tech contractorsLocation: RemoteTimezone: FlexibleStart date: ImmediateMissionIn this pivotal role, you will assume complete responsibility for daily operations and delivery within a pod-based team. Your primary focus is to ensure timely and high-quality completion of client projects while facilitating smooth internal team collaboration. You will streamline workflows, eliminate obstacles, and maintain momentum for both people and projects.If you thrive on structure, enjoy simplifying processes, and are excited about leveraging AI and automation to minimize manual tasks, this position is perfect for you.Given that our contractors and campaigns span multiple time zones, we emphasize asynchronous communication over meetings.The ideal candidate is tech-savvy, not only adept at following processes but also passionate about driving improvements and automation.ResponsibilitiesProject & Delivery ManagementCoordinate and manage deliverables across all pods (Campaign, Content, Tech)Translate client goals and needs into actionable tasks, deadlines, and workflowsMonitor delivery status and proactively address bottlenecksConduct weekly pod check-ins and update ClickUp/Notion boardsOversee quality assurance prior to launches (links, assets, automations, emails)Customer Success & Client CommunicationAct as the primary point of contact for ongoing clients (non-sales)Provide regular updates on status, deliverable timelines, and next stepsAddress incoming requests and direct them to the appropriate person or podMonitor client satisfaction and ensure effective communication for retentionProactively identify and communicate potential blockers or delays to clientsContractor OversightManage a team of 10–20 freelancers and specialistsDistribute tasks, clarify expectations, follow up, and ensure qualityReview submissions (copy, design, tech builds) and facilitate approvalsMaintain clear communication and timelines within the teamWorkflow & AutomationIdentify inefficiencies and simplify workflows across podsUtilize AI and no-code tools (ClickUp, Notion, Make, Zapier) to automate processesKeep internal documentation up to date for standardized processesSuggest and implement 1–2 operational improvements each monthAI-First OperationsLeverage tools like ChatGPT, Notion AI, and ClickUp AI to create briefs, SOPs, checklists, and reportsFacilitate daily updates from contractorsSummarize weekly progress updates for stakeholders
Join our dynamic team at WNS Global Services as an Assistant Manager in Operations focusing on Business Collections. In this role, you will oversee and enhance our operations, ensuring the timely collection of funds while maintaining excellent client relations. You will lead a dedicated team, implement operational strategies, and contribute to the overall growth of the organization.
Location: South Africa (Remote)Schedule: US HoursAbout EmmingtonEmmington is a globally recognized portfolio of companies operating across regions such as the UK, USA, Australia, New Zealand, and Dubai. We collaborate with organizations dedicated to enhancing customer acquisition and fostering sustainable growth. Our diverse portfolio spans both B2B and B2C sectors, and we engage in ownership, investment, and consulting for various enterprises. Each of our partners shares a commitment to growth, performance, and effective scaling.About the RoleWe are seeking a results-oriented Operations Manager who will take ownership of building systematic structures, enhancing accountability, and optimizing execution across our operations. This entrepreneurial position requires you to develop and refine systems rather than just maintain them. You will partner closely with leadership to transform our vision into tangible results. If you thrive in a process-driven, fast-paced environment and are decisive, this role is tailored for you.Your Responsibilities:Operational LeadershipManage daily business operations effectively.Design, implement, and optimize Standard Operating Procedures (SOPs).Enhance workflow efficiency and scalability.Develop and oversee KPI dashboards to track performance.Strategic ExecutionConvert company objectives into actionable operational plans.Break down quarterly targets into clear, achievable deliverables.Proactively identify and resolve bottlenecks.Team ManagementLead and motivate remote team members.Establish clear KPIs and uphold accountability.Conduct regular performance check-ins to ensure progress.Systems & AutomationImplement innovative tools to enhance operational efficiency.
Join our dynamic team at ZenEducate as an Operations Executive in Cape Town! You will play a pivotal role in streamlining our operational processes, ensuring efficiency, and enhancing the overall experience for our clients and educators. If you are a detail-oriented individual with a passion for operational excellence, we want to hear from you!
Join Kaelo as a Business Consultant in Johannesburg, where you will play a pivotal role in driving strategic initiatives and enhancing operational efficiency for our clients. As a key member of our consulting team, you will leverage your analytical skills and industry expertise to provide tailored solutions that meet our clients' unique challenges.Your responsibilities will include conducting comprehensive market analyses, identifying growth opportunities, and delivering actionable insights to stakeholders. If you are passionate about consulting and ready to make an impact, we invite you to apply!
Join our dynamic team at virtuhire as an Operations & Scheduling Coordinator! In this remote role, you will play a pivotal part in streamlining our scheduling processes and enhancing overall operational efficiency. Your organizational skills and attention to detail will be crucial as you coordinate various operational activities and ensure smooth workflow across teams.We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about optimizing operations. This is an exciting opportunity to contribute to the success of our UK-based business while working from the comfort of your home in South Africa.
As a Business Process Analyst at WNS Global Services, you will play a vital role in optimizing and streamlining our business processes. You will work closely with various stakeholders to identify areas for improvement, implement effective solutions, and drive operational excellence.
Join our dynamic team as a Junior Business Process Analyst. In this role, you will support the analysis and optimization of business processes, helping to drive operational excellence within our organization. You will work closely with stakeholders to gather requirements, document processes, and identify areas for improvement.
Join Our Team as an Operations Manager!Location: South Africa (Remote – US Hours)Employment Type: Full-Time, Work from HomeWorking Hours: Monday to Friday: 9am-5pm (US Hours)Compensation: Monthly SalaryRole OverviewAs the Operations Manager, you will play a critical role in steering the daily operations of our business, ensuring optimal efficiency, productivity, and quality. Your expertise in process optimization, team leadership, and resource management will be pivotal in achieving our organizational objectives.Key ResponsibilitiesSupervise and manage daily operational activities to guarantee seamless workflows.Design and implement operational policies, procedures, and best practices.Lead, mentor, and manage operational teams to meet performance targets.Track key performance indicators (KPIs) and foster a culture of continuous improvement.Partner with leadership to align operations with strategic goals.Effectively manage budgets, resources, and operational expenditures.Identify operational risks and devise mitigation strategies.Act as the primary point of contact for operational issues and escalations.
Join our dynamic team as a Lead Operations Associate at WNS Global Services in Centurion. We are looking for an individual who is passionate about operational excellence and has a knack for driving efficiency and performance within the team.You will play a pivotal role in coordinating operations, leading a team of professionals, and ensuring that our services meet the highest standards of quality. If you thrive in a fast-paced environment and are committed to delivering outstanding results, we want to hear from you!
Pavago is seeking a Head of Client Operations to lead its client operations team. This is a remote position available to candidates based in South Africa. Role overview This leadership role focuses on guiding the client operations team and maintaining high standards of service. The Head of Client Operations will play a key part in shaping how Pavago delivers value to its clients and in supporting a strong team culture. What you will do Oversee daily client operations and ensure consistent service delivery Identify and implement improvements in operational processes and client experience Develop and carry out strategies to strengthen client relationships Foster accountability and encourage ongoing improvement within the team Requirements Experience managing client operations teams Solid background in service delivery and operational management Proven ability to build and sustain client relationships Strong leadership skills with a record of achieving results Location This role is fully remote within South Africa.
Full-time|Remote|Remote — Stellenbosch, Western Cape, South Africa
peopleworth supports an environment where both individuals and performance thrive. As part of our Employer Group, we work with forward-thinking organizations to open new opportunities across our growing network. Role Overview The CRM Operations Manager (HubSpot) plays a key role in strengthening our enrolment and marketing operations. This position focuses on keeping our CRM running smoothly day-to-day, improving documentation, supporting users, and scaling processes. The role is central to building a reliable CRM function that supports revenue growth, detailed reporting, and informed decision-making across peopleworth. Main Responsibilities CRM Operations and Maintenance Manage daily HubSpot operations to ensure system reliability and accurate data. Respond to CRM-related questions, troubleshoot issues, and handle support tickets from internal teams. Monitor system performance and address potential problems proactively. Documentation and Knowledge Management Create and update CRM playbooks, process maps, and training materials. Build and maintain a knowledge base covering workflows, integrations, and best practices. Document new automations, reports, and integrations as they are developed. Optimization and Continuous Improvement Audit existing workflows and automations to identify areas for simplification. Work with stakeholders to roll out and review new HubSpot features. Help standardize CRM processes across the organization. Reporting and Insights Design and maintain dashboards and reports for leadership and enrolment teams. Maintain consistency and accuracy in CRM reporting. Translate CRM insights into actionable strategies to support data-driven decisions. Collaboration and Enablement Work closely with the CRM Manager to align on project priorities and improvements. Support onboarding and training for new team members using HubSpot. Serve as a main contact for CRM enablement and user support. Location: Remote , Stellenbosch, Western Cape, South Africa
Full-time|Remote|Remote — Johannesburg, Gauteng, South Africa
Join Pavago as the Director of Client Operations and lead our client service initiatives with a focus on excellence and efficiency. In this pivotal role, you will oversee the entire client operation process, ensuring that our clients receive unparalleled service and support. You will collaborate closely with various departments to streamline operations, enhance client satisfaction, and drive overall business growth.
Join WNS Global Services as a Lead Operations Associate, where you will be at the forefront of our operational excellence. In this role, you will lead various operational initiatives, ensuring efficiency and effectiveness across processes.
Join WNS Global Services as a Lead Operations Associate, where you will play a crucial role in overseeing and improving our operational processes. In this dynamic position, you will lead a team to ensure efficiency, enhance customer satisfaction, and drive performance excellence.
Full-time|On-site|ZA: Cape Town (Willowbridge Centre)
Join Xero as a Business Development Representative, where you will play a crucial role in expanding our market presence and driving sales growth. You will be responsible for identifying and engaging potential clients, building strong relationships, and ultimately contributing to our company’s success.Your role will involve conducting market research, generating leads, and nurturing them through the sales pipeline. We are looking for a motivated individual with a passion for technology and a desire to help small businesses thrive.
Join our dynamic team as a Lead Associate - Operations where you'll play a crucial role in enhancing our operational efficiency. In this entry-level position, you will support various operational tasks, ensuring that we meet our objectives effectively. This is a fantastic opportunity for individuals looking to kick-start their careers in a fast-paced environment.
We are seeking a proactive and detail-oriented Assistant Manager - Operations to join our dynamic team at WNS Global Services in Cape Town. In this role, you will be instrumental in optimizing our operational processes and ensuring smooth day-to-day operations. You will collaborate closely with various departments, drive operational excellence, and contribute to strategic initiatives aimed at enhancing service delivery.
