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Lead Principal Engineer

IntercomBerlin, Germany
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in leading engineering teams and driving strategic initiatives. Strong expertise in both front-end and back-end development. Excellent collaboration skills to work with cross-functional teams. Ability to mentor and guide junior engineers.

About the job

At Intercom, we are revolutionizing customer service with our AI-driven solutions. Our flagship AI agent, Fin, empowers businesses to provide exceptional customer experiences by offering seamless, always-on support. Fin integrates with our Helpdesk to form the comprehensive Intercom Customer Service Suite, designed to tackle complex queries that benefit from human touch.

Founded in 2011, Intercom has gained the trust of nearly 30,000 global businesses by setting new benchmarks in customer service. Our core values drive us to innovate relentlessly, work with agility, and deliver unparalleled value to our clients.

Berlin's dynamic environment, rich in technical talent and creative energy, aligns perfectly with our vision. We are excited to expand our team and invite top engineers from around the world to join us in shaping the future of customer communication.

As we aim to recruit 100 professionals across various disciplines in Berlin, this is an exceptional opportunity to be part of a pioneering R&D team and make a significant impact in the rapidly evolving customer service landscape.

What’s the opportunity?

As a Principal Engineer at Intercom, you will spearhead the definition and execution of strategic initiatives within our engineering organization. Your role encompasses building both back-end and front-end systems while collaborating closely with designers, product managers, researchers, and data analysts. You will also mentor fellow engineers and work closely with Group Engineering Managers to shape technical strategies and leadership.

Discover more about our engineering culture at intercom.engineering

What will I be doing?

As a seasoned engineer, your responsibilities will include:

  • Leading strategic projects within the R&D organization, utilizing your mastery of domain knowledge.
  • Providing insights on project progress, risks, and challenges to engineering leadership, facilitating effective resource allocation and prioritization.

About Intercom

Intercom is a pioneering AI Customer Service company that empowers businesses to enhance their customer interactions. With a robust platform that integrates advanced AI capabilities, we continually push the envelope in delivering exceptional customer experiences.

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