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Experience Level
Manager
Qualifications
To thrive in this role, you should possess strong leadership skills, extensive experience in workforce management, and a proven track record in service delivery. A solid understanding of operational processes and excellent communication skills are essential. You should also be adept at analyzing data to drive decisions and improvements.
About the job
As the Lead of Service Delivery Management in Workforce Management, you will play a pivotal role in overseeing our operational strategies, ensuring efficiency and excellence in service delivery. Your leadership will guide our teams to enhance productivity, drive performance improvements, and achieve client satisfaction.
About Sutherland
Sutherland is a global leader in business process outsourcing, renowned for delivering exceptional customer experiences. Our commitment to innovation and excellence makes us a preferred partner for many leading brands across various sectors. Join us in shaping the future of customer service.
As the Lead of Service Delivery Management in Workforce Management, you will play a pivotal role in overseeing our operational strategies, ensuring efficiency and excellence in service delivery. Your leadership will guide our teams to enhance productivity, drive performance improvements, and achieve client satisfaction.
Join Deloitte as a Salesforce Technical Lead - Manager, where you will leverage your extensive Salesforce expertise to drive innovative solutions for our clients. In this pivotal role, you will lead a team of talented Salesforce professionals, overseeing the design and implementation of robust Salesforce applications that enhance business processes and improve customer engagement.Your leadership will be crucial in guiding strategic initiatives, mentoring team members, and ensuring that our Salesforce solutions align with client objectives. If you are passionate about technology and looking to make an impact in a collaborative environment, we encourage you to apply!
As a Client Service Manager at Standard Bank Group, you will be responsible for leading the daily operations of our client services management teams. Your primary focus will be on enhancing performance and ensuring the delivery of exceptional client service that reflects our commitment to world-class operational excellence.
Who is Quantium?Quantium is a global leader in data science and artificial intelligence, established in Australia in 2002. With a diverse team of over 1,200 professionals across 14 locations, we offer a unique combination of product and consulting services to enable businesses to extract value from data and analytics. We collaborate with some of the world's largest corporations to create a more intelligent future.Our Financial Services division partners with leading financial institutions to achieve transformative results through advanced analytics and AI solutions. In South Africa, we are at the forefront of banking innovation, delivering impactful solutions that assist our clients in navigating complex challenges and seizing new market opportunities.We are thrilled to announce an opportunity for a Lead Analyst to join our Johannesburg team. This pivotal role involves leading the development and execution of innovative analytical strategies, empowering clients to embrace digital transformation and utilize AI for enhanced business value.How will you make an impact?Drive Analytical Excellence: Spearhead analytical delivery for banking clients, ensuring the provision of high-quality solutions that tackle intricate data challenges and yield measurable business results.Lead and Mentor: Oversee and guide a team of analysts, enhancing their technical skills and promoting professional growth through mentoring and knowledge sharing.Strategic Stakeholder Management: Cultivate strong relationships at all levels within client organizations, from SMEs to executives, ensuring alignment between technical solutions and business goals.Technical Leadership: Utilize tools and platforms to deliver sophisticated data processing, dashboard development, and advanced analytics tailored to banking sector requirements.
Full-time|Remote|Remote — Johannesburg, Gauteng, South Africa
Join our dynamic team at prime-system as a Client Onboarding Engineer (Managed Services Provider). We are looking for a meticulous and technically proficient individual who will play a vital role in transitioning clients from outdated managed service plans to our innovative, standardized service offerings. This position encompasses enhancing documentation and rolling out tools, which includes deploying security platforms, updating workstation build processes, and refining onboarding/offboarding checklists.The successful candidate will collaborate closely with internal teams, project managers, and client stakeholders to ensure that transitions occur seamlessly without disrupting client operations.
hellokindred is seeking an Engineering Lead based in Johannesburg. This position guides engineering projects and supports a team of engineers. The main focus is on delivering reliable technical solutions while fostering teamwork and maintaining high standards. Role overview The Engineering Lead oversees projects from initial planning through to delivery. The role involves working closely with engineers to ensure strong outcomes and a collaborative approach. Setting and upholding quality standards is a key part of this position. What you will do Lead engineering projects from planning to completion Mentor and support team members Encourage collaboration and share knowledge within the team Help define and maintain quality standards for all projects
Join Dimension Data as a Business Development Manager specializing in Cloud Services for Microsoft, where you will collaborate with sales and technical teams in intricate operational environments. Your key responsibility will be to advocate for our cutting-edge End User Computing (Cloud Services for Microsoft) solutions, working closely alongside our national sales teams to drive success.We are looking for individuals who embody values of client-centricity and dedication to excellence in client experiences. Your role will encompass:Business Development: Drive new business initiatives by designing effective market penetration strategies, gathering insights on potential clients, and contributing to go-to-market campaigns and sales strategies.Client Engagement: Support various sales teams in client interactions and uncover new sales opportunities through direct engagement with clients.Sales Enablement: Act as a liaison for sales, pre-sales, and delivery enablement for EUC ITaaS workloads, representing the service product from a commercial and operational standpoint.Consultative Engagement: Partner with consultants to guide clients in understanding their productivity needs and investment options, whether they choose to retain on-premise solutions or embrace cloud-enabled services.Client Segmentation: Analyze client segmentation in alignment with global CSfM guidelines, tailoring approaches to our local client base and target accounts, including assessing cloud maturity and partner alignment.Opportunity Qualification: Identify and assess key target markets, creating and pursuing CSfM opportunities through thorough market research and strategic planning.
Full-time|On-site|Johannesburg, Gauteng, South Africa
We are seeking a dynamic and experienced Contact Center Manager to lead our customer service team at VirtuHire in Johannesburg. This role is pivotal in ensuring exceptional service delivery and operational excellence. You will be responsible for driving performance metrics, managing staff, and implementing best practices to enhance customer satisfaction.
The Fraud Risk Manager position at Standard Bank Group focuses on protecting the organization’s financial systems from fraudulent activity. Based in Johannesburg, this role centers on building and maintaining effective fraud prevention measures. Role overview This position involves developing and putting into practice strategies to prevent fraud across the bank’s operations. The manager ensures that risk mitigation efforts align with the need for a smooth customer experience. Key responsibilities Design and implement fraud prevention strategies Monitor and assess risks to reduce potential fraud Balance risk controls with customer service needs Location This role is based in Johannesburg.
Full-time|On-site|Johannesburg, Gauteng, South Africa
Join Our Team as an Associate Wealth ManagerFamily Office Practice · Boutique Multi-Family Office · Melrose Arch, Johannesburg Location: Melrose Arch, JHB Reports To: Director / Head of Client Advisory Type: Permanent, Full-Time Experience: 3 to 5 YearsAbout UsWe are a prestigious boutique multi-family office situated in Melrose Arch, Johannesburg, dedicated to delivering superior investment management and comprehensive family office services to an exclusive clientele of high-net-worth and ultra-high-net-worth families. Our firm operates on both domestic and international fronts, boasting robust partnerships with leading global asset managers and specialized advisors. Our investment strategies are meticulous, process-oriented, and rooted in decades of institutional expertise. The firm has a notable history of impressive client retention, underscoring the trust we've built and the consistency of our service.As our practice expands, we are looking for an Associate Wealth Manager to join our dynamic team. This role offers the unique opportunity to collaborate directly with a Director who possesses over twenty years of experience in the South African wealth management and family office sector.Role OverviewThe Associate Wealth Manager (AWM) serves as the primary point of contact for a designated group of family office clients. The AWM is responsible for the entire advice delivery process, from meeting preparation to participation in client meetings alongside the Wealth Manager, documenting minutes, managing actions, and formulating proposals.Clients will rely on the AWM as their main contact between meetings, ensuring that all commitments made during client reviews are executed thoroughly and punctually. As the AWM gains experience, they will take on more responsibilities, including proposal ownership, capital gains tax calculations, and tax planning for their client portfolio.Key ResponsibilitiesClient Meetings & Documentation• Attend all client review meetings with the Wealth Manager• Generate structured meeting minutes within 24 hours, detailing every action item with assigned ownership and deadlines• Maintain a comprehensive action register for the client panel, ensuring transparency on all outstanding tasks• Coordinate all meeting logistics, including scheduling and communication pre- and post-meetingAction Management & Client Services• Direct the Client Services team on all implementation tasks arising from client meetings• Follow up on all delegated actions, ensuring accountability for their completion• Act as the single point of contact for all client inquiries and follow-ups.
Standard Bank Group seeks a Project Manager based in Johannesburg. This position guides projects from initial planning through successful delivery, with an emphasis on managing scope, schedules, and budgets. Collaboration with stakeholders and cross-functional teams is central to keeping efforts aligned with business objectives and ensuring steady progress. Main responsibilities Set project scope, objectives, and key deliverables Create and maintain detailed project plans and timelines Track budgets and oversee resource allocation Work with stakeholders to gather requirements and share updates Lead teams from different functions to achieve project goals Spot risks early and address issues as they come up Requirements Proven experience managing projects in a business setting Strong leadership and organizational abilities Clear and effective communicator with teams and stakeholders Strategic thinker with sound problem-solving skills
Role Overview Standard Bank Group is looking for an experienced Branch Manager to lead its Johannesburg branch. This role centers on overseeing daily operations, guiding the branch team, and ensuring customers receive outstanding service. What You Will Do Direct branch operations and maintain high service standards Manage and support branch staff in their day-to-day work Develop and implement plans to meet business goals and sales targets Promote a culture of excellence and accountability within the team Location This position is based in Johannesburg.
Join wppmedia as the eCommerce Team Lead in Johannesburg, South Africa, where your analytical expertise will drive our online product management strategies. You'll be responsible for the comprehensive web process, maximizing sales, customer acquisition, and retention through effective product assortment strategies. Your role will involve collaborating closely with regional and global marketing teams to enhance our digital sales through social media and targeted advertising campaigns. You'll also oversee regular reporting on digital performance and customer experience metrics, identifying opportunities for site optimization and sales growth. Your leadership will guide the execution of strategic A/B tests, and you will work alongside creative teams to ensure impactful campaign materials are developed. We value continuous learning, and you will be encouraged to maintain your professional knowledge through workshops and networking opportunities.
Join Sutherland as an Associate Manager - Team Manager, where you will lead a dynamic team to drive performance and deliver exceptional service. In this role, you will be responsible for overseeing daily operations, ensuring team objectives are met, and enhancing customer satisfaction. Your leadership will play a crucial role in fostering a collaborative and high-performing environment.
The Complaints Management Specialist role at Standard Bank Group centers on handling customer complaints from start to finish. Based in Johannesburg, this position ensures that concerns are addressed quickly and with care, aiming for resolutions that satisfy both the customer and the business. What you will do Manage the full lifecycle of customer complaints, from initial receipt through to resolution. Work to resolve issues promptly, aiming for outcomes that meet customer expectations. Support efforts to improve customer satisfaction and build loyalty through effective complaint handling. Contribute feedback and insights to help refine and strengthen internal processes. Key focus areas Timely and professional communication with customers regarding their concerns. Collaboration with internal teams to investigate and resolve issues. Identifying trends in complaints to support continuous improvement initiatives.
Join Our Team as a Social Media Lead!At WPP Media, we are seeking a dynamic and experienced Social Media Lead to guide a team of skilled Social Specialists. You will have the opportunity to work with some of the most prominent brands in South Africa, ensuring excellence and quality in our social media strategies.Key Responsibilities:Lead and mentor a talented team of Social Specialists.Collaborate with digital strategic planners to formulate comprehensive social strategies.Conduct in-depth research using various social tools to establish effective paid and targeting strategies.Gain a deep understanding of clients’ overall digital strategies and the integral role of social media within the media mix.Prepare and present strategic insights and research findings to clients and internal stakeholders.Utilize Google Analytics to analyze data trends, set up website tagging, and interpret these insights into actionable strategies.Provide digital audit information as needed and assist with competitive analysis.Work closely with Agency Delivery Managers to meet agency satisfaction and KPIs while maintaining strong relationships.Qualifications:5-8 years of extensive experience in social media management.2+ years of management experience is advantageous.Strong client-facing skills and a proven track record with blue-chip client accounts.Certified on social media platforms and actively promotes team certification.Experience managing large budgets and e-commerce/cost-per-acquisition strategies.Self-motivated, highly organized, and detail-oriented.
The IT Manager will be responsible for overseeing all IT-related operations at JLT South Africa. This role encompasses software management and collaboration with third-party service providers to ensure optimal service delivery across the organization. The IT Manager will maintain a functional end-user environment daily while implementing group strategies and providing local IT support.Key Responsibilities:Serve as the primary contact and advocate for IT within South Africa, supporting national, regional, and group strategies, and managing supplier relationships.Oversee project management for all change initiatives, ensuring timely and effective delivery.Implement and communicate group IT projects locally.Act as a point of escalation for significant incidents or service disruptions.Generate monthly reports and track service metrics and trends.Update and enforce national IT policies and protocols in alignment with JLT Group standards.Manage relationships with third-party ICT service providers.Update senior management on strategic system conversions and integrations.Develop ICT objectives and budgets aimed at efficient information handling.Ensure the establishment and certification of all backup and disaster recovery plans.Maintain security for information systems and communication technologies.Communicate emerging technologies for integration into the company.Evaluate new technology for potential business value.Enhance systems and assess ongoing improvements.Support various divisions in their IT efforts.Establish short- and long-term departmental goals and policies in line with IT strategy.Participate in planning and policy-making committees.Ensure all IT services and projects are delivered within agreed timelines and budget.Compliance Management:Ensure compliance with all statutory and organizational regulations.
Full-time|On-site|Johannesburg, Gauteng, South Africa
FP Markets Group of Companies is a prominent multi-regulated broker founded in Australia, providing traders with a wide range of access to CFD trading in Forex, Indices, Commodities, Stocks, and Cryptocurrencies. As we continue to expand, we are eager to welcome a Full-time Regional Marketing Manager to our Johannesburg office.This role is ideal for an experienced Regional Marketing Manager who will spearhead marketing strategy and execution throughout Africa. The successful candidate will be responsible for crafting regional marketing strategies that enhance brand growth, foster client acquisition, and deepen partner engagement, ensuring these efforts align with the company's overarching global brand and marketing framework.The ideal applicant will possess demonstrable marketing expertise within the financial services or trading sectors, complemented by a solid understanding of diverse African markets. They will serve as the regional marketing lead, collaborating closely with global marketing, brand, product, partnerships, and sales teams to adapt global initiatives into campaigns that resonate locally.Key ResponsibilitiesRegional Marketing Strategy• Formulate and execute the marketing strategy for FP Markets across Africa, ensuring alignment with global marketing objectives.• Identify key growth opportunities, target segments, and regional priorities within the African markets.• Collaborate with Global Marketing and Brand teams to localize and implement global campaigns and initiatives.• Provide strategic direction to regional sales and partnership teams on marketing initiatives.Campaign Planning & Execution• Oversee the planning and execution of regional marketing campaigns across digital, partner, and event channels.• Coordinate with global marketing teams to ensure campaigns are effectively executed within the region.• Monitor campaign performance and refine strategies based on data and market insights.• Manage campaign timelines, budgets, and deliverables.Partner & Channel Marketing• Support marketing initiatives with Introducing Brokers (IBs), affiliates, and strategic partners across Africa.• Develop co-marketing initiatives, educational campaigns, and promotional partnerships.• Collaborate closely with the partnerships team to strengthen the FP Markets brand within the regional ecosystem.Events & Brand Presence• Lead the planning and execution of regional events, webinars, expos, and educational initiatives.• Ensure FP Markets maintains a robust and consistent brand presence at industry and trading events.• Work with global teams to ensure all regional activations comply with brand guidelines.Market Insights & Competitive Analysis• Monitor competitor activities, market trends, and client behaviors across African markets.• Supply insights to the global marketing team to refine product positioning and campaign strategies.
Full-time|ZAR 30K/mo - ZAR 35K/mo|On-site|Johannesburg, Gauteng, South Africa
As a Retail Account Manager at DotActiv, your primary mission will be to thoroughly analyze customer contracts, develop tailored project plans based on these agreements, manage projects efficiently, and identify avenues for growth and solution enhancements. You will also explore opportunities for contract renewal and ensure that all contracts are meticulously concluded. This role emphasizes the optimization of both individual and team performance.We offer a competitive starting Cost to Company of between R30,000 - R35,000 per month. We’re looking for individuals who prioritize strategic planning, problem-solving, customer satisfaction, and thrive in an innovative environment. Does this sound like you?Your Responsibilities:Engage with customers and conduct comprehensive scoping sessions.Prepare data and brief the scanning team regarding supported duties.Receive scanner input and manage the data effectively.Utilize data to design and construct Shelf Plans.Obtain customer approval and deliver the finalized Shelf Plan.Develop and manage project plans efficiently.Continuously seek opportunities for contract renewal or extension.Identify growth and solution opportunities.Ensure proper management of contract close-outs.Maintain organized documentation and ensure administrative excellence.Foster optimization of individual and team performance, along with all human resources functions.You will have access to DotActiv’s comprehensive category management software to facilitate your responsibilities.
The Senior Manager of Debt Solutions at Standard Bank Group leads the design and execution of debt solution strategies. This position oversees daily operations, focusing on delivering strong service to clients and improving financial results. Key responsibilities Guide the development and implementation of debt management approaches Oversee operational processes to maintain high service standards Work closely with teams across the organization to support performance goals Collaboration This role requires frequent collaboration with colleagues from various departments to ensure solutions are effective and aligned with client needs. Location This position is based in Johannesburg.
