Lead ServiceNow Developer

Sword GroupRemote — London, England, United Kingdom

Remote Full-time

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Experience Level

Senior

Qualifications

Proven experience in leading ServiceNow development activities, ensuring adherence to coding and platform best practices. Expertise in solution design, translating complex business requirements into scalable technical solutions. Oversight of development and integration tasks across ITSM, CSM, ITOM, and other modules. Establishment and enforcement of development standards, code review processes, and documentation practices. Collaboration with the Platform Owner to define and deliver the ServiceNow roadmap and architectural vision.

About the job

Sword Group is a premier provider of innovative business technology solutions across the Energy, Public, and Finance sectors, actively driving transformative change for our clients. Our commitment to leveraging advanced technology, coupled with specialized teams and deep domain expertise, allows us to establish robust technical foundations that enhance operational efficiency across platforms, data, and business applications. Our passion lies in utilizing technology to resolve business challenges, working collaboratively with our clients to realize their strategic objectives.

We are excited to announce a newly created opportunity for a seasoned and forward-thinking Lead ServiceNow Developer. This pivotal role will entail taking technical ownership of the design, development, and implementation of intricate ServiceNow solutions. You will be instrumental in guiding development best practices, mentoring the development team, and ensuring the delivery of high-quality, scalable, and maintainable solutions that adhere to platform standards.

The successful candidate will possess extensive ServiceNow expertise, a proven track record of successful project delivery, and outstanding stakeholder engagement skills to articulate and execute the ServiceNow vision and roadmap across ITSM, CSM, ITOM, and additional modules. This role demands a blend of hands-on technical leadership and architectural oversight, ensuring compliance with governance, security, and business requirements in domain-separated environments.

Collaboration with the Platform Owner will be essential to translate strategy, governance, and architectural direction into actionable technical execution, ensuring that all solutions align with platform standards, design patterns, and long-term objectives.

This senior technical leadership role is within a global organization that is transforming its IT service capabilities. You will shape and lead ServiceNow development initiatives, influence the technical roadmap, and deliver innovative solutions that drive measurable business outcomes and platform excellence.

In this influential position, you will serve as a technical authority within the ServiceNow Centre of Excellence (COE), promoting continuous improvement, automation, and innovation to facilitate enterprise service transformation.

About Sword Group

Sword Group is a distinguished leader in providing technological solutions that empower businesses across various sectors, with a focus on delivering impactful transformations for our clients. Our innovative approach, combined with deep industry knowledge, positions us as a trusted partner in harnessing technology to address real-world business challenges.

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