About the job
The Lead Store Advisor role at On Running in Boston centers on leadership, sales performance, and operational excellence. This position guides Store Advisors on the floor, supervises customer interactions, and helps shape the store’s daily operations. A strong sense of brand values and a commitment to delivering a high-quality retail experience are essential.
What you will do
- Represent the brand: Consistently communicate On Running’s philosophy, values, and culture in every customer and team interaction.
- Lead the team: Mentor and motivate Store Advisors, encouraging a customer-focused approach and supporting their growth.
- Share product expertise: Maintain up-to-date knowledge of product details, company initiatives, and athlete stories. Offer ideas for merchandising, store events, and community outreach to increase store visibility.
- Support operations: Assist with inventory management, place new orders, and manage stock levels to ensure product availability. Uphold visual merchandising standards for an inviting store environment.
- Coordinate with leadership: Serve as the main contact for store leadership, IT, and Facility Management on operational issues, including product flow and store systems.
Requirements
- Experience leading or mentoring retail teams
- Strong communication skills and a customer-first mindset
- Ability to manage inventory and maintain merchandising standards
- Comfort working with store operations and systems
This position offers the chance to shape the future of retail at On Running, contribute ideas, and play a key part in the Boston store’s success.
