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Experience Level
Manager
Qualifications
The ideal candidate will possess a bachelor’s degree in business administration or a related field, along with at least 5 years of experience in strategic operations or a similar role. Proven leadership skills, exceptional analytical abilities, and a strong understanding of operational metrics are essential. Experience in the financial technology sector is a plus, along with a passion for improving customer satisfaction and operational efficiencies.
About the job
Chime is hiring a Lead, Strategic Operations in San Francisco, CA. This role focuses on guiding operational improvements and leading strategic projects that strengthen customer experience and refine business processes.
What You Will Do
Shape the direction of operational strategy across the organization
Collaborate with teams from different functions to deliver on shared goals
Implement data-driven approaches to improve efficiency and outcomes
Drive initiatives that support Chime’s mission and business objectives
Who We’re Looking For
Experienced leader with a background in operations or strategy
Comfortable working with data to inform decisions
Strong communicator who works well across teams
Based in or willing to work from San Francisco, CA
About Chime
Chime is a leading financial technology company that empowers consumers to take control of their finances. We offer innovative banking solutions that prioritize customer satisfaction and financial wellness, making banking accessible and simple for everyone.
Join Our Team as a Sales Operations Lead:We are seeking a strategic and dynamic Sales Operations Lead to play a crucial role in optimizing our sales processes as we expand. You will be the architect of the operational framework that drives our sales organization, overseeing essential functions like forecasting, pipeline management, territory allocation, and …
Full-time|$155.6K/yr - $272.4K/yr|On-site|San Francisco, CA, US; New York, NY, US
Pinterest is a platform where millions discover creative ideas and capture memorable moments. The team behind Pinterest works to inspire innovation, support growth, and encourage employees to build careers that align with their ambitions. Diversity, flexibility, and a collaborative approach to problem-solving are valued throughout the company. AI is integrated into many aspects of Pinterest’s work, serving as a creative partner and expanding what’s possible for both users and employees. The hiring process places emphasis not only on technical knowledge, but also on how candidates approach challenges and explain their thinking. More information about Pinterest’s philosophy on AI in hiring can be found here. Role overview The Senior Sales Strategy and Operations Lead partners closely with advertising sales leaders to drive business performance. This position sits within the Sales Strategy & Operations (SS&O) team, which focuses on strategic planning, analytics, and operational effectiveness. The team’s work helps the sales organization make informed decisions, operate efficiently, and achieve revenue growth. This role involves leading initiatives across sales strategy, business performance, planning, and execution. Responsibilities include providing in-depth analysis, developing clear recommendations, and ensuring strong operational follow-through. The Senior Lead tracks key metrics, identifies risks and opportunities, and helps the team stay accountable for monetization targets. What makes a strong fit This position is ideal for someone with strong analytical skills who can navigate ambiguity and shift comfortably between long-term strategy and daily operations. Location This role is based in San Francisco, CA or New York, NY.
Join Canva as the Sales Strategy & Operations Lead for our Public Sector division, where you will play a pivotal role in shaping our strategic direction and driving operational excellence. As a key member of our team, you will collaborate closely with cross-functional stakeholders to develop and implement effective sales strategies that enhance our presence in the public sector.Your expertise will guide the optimization of sales processes and drive data-driven decision-making. This position offers an exciting opportunity to make a significant impact in a dynamic environment.
Full-time|On-site|San Francisco, CA | New York City, NY
About Anthropic Anthropic builds trustworthy, interpretable, and controllable AI systems. The team’s mission is to make AI technology safe and beneficial for both users and society. Researchers, engineers, policy experts, and business leaders work together to develop AI solutions with real-world impact. Role Overview The Sales Strategy & Operational Excellence Lead will strengthen the operations of Anthropic’s go-to-market team. As the company’s commercial activities expand, operational discipline becomes essential: from structured weekly forecast calls, to a clear planning cycle with transparent timelines, to unified standards recognized by both Sales and Strategy teams. This position plays a central role in the Chief Commercial Officer’s operational rhythm. The Lead connects Sales leadership, Revenue Operations, Finance, and Systems, ensuring that each group has accurate and timely information. Weekly, the role focuses on maintaining reliable forecast and pipeline reviews. Quarterly, it involves facilitating target setting and quota allocation. Annually, the Lead manages the full planning cycle, aligning territories, capacity, compensation, and targets so that all are delivered on time. What You Will Do Coordinate and improve operational processes for the go-to-market team Drive weekly forecast and pipeline review accuracy, providing dependable data to leadership Facilitate quarterly target setting and quota distribution across teams Oversee annual planning to synchronize territories, capacity, compensation, and targets Serve as the key liaison among Sales leadership, Revenue Operations, Finance, and Systems Who Thrives in This Role Organizes complex processes and brings structure to scattered information Transforms data from multiple sources into clear, documented standards Understands deadlines and accountability, and manages cross-functional partners without direct authority Builds strong operational processes in a fast-changing business setting Location San Francisco, CA or New York City, NY
About Our TeamAt OpenAI, our mission is to develop safe artificial general intelligence (AGI) that benefits humanity as a whole. This ambitious endeavor brings together the world’s leading scientists, engineers, and business professionals within a collaborative lab environment.Our Go To Market (GTM) team plays a pivotal role in empowering customers to effectively utilize and implement our advanced AI products throughout their organizations. Comprising experts in Sales, Solutions, Support, Marketing, and Partnerships, our team focuses on creating impactful solutions that democratize access to AI technology.About the RoleAs a vital member of the GTM Operations team, the BDR Strategy & Operations Lead will enhance operational excellence and guide our GTM strategy to unlock the transformative potential of advanced AI models for our clients. This role is instrumental in optimizing systems, processes, and programs that facilitate pipeline generation.You will engage in refining inbound processes, designing outbound strategies, and reporting on funnel health to ensure our sales teams are positioned for success. Collaborating closely with Sales, Sales Strategy and Operations, Marketing, Enablement, and Systems teams, you will enhance lead management workflows, boost prospecting effectiveness, and develop scalable and repeatable pipeline generation initiatives.This is an exciting opportunity for individuals who excel at the initial stages of the sales funnel, focusing on quality, speed, and conversion, while being passionate about establishing operational frameworks that support high-growth sales teams.ResponsibilitiesEnhance lead enrichment, scoring, grading, and routing workflows to guarantee high-quality, well-prioritized lead delivery to the appropriate sales representatives.Collaborate with Systems teams to establish routing criteria and workflows within CRM and marketing automation tools.Develop and maintain reporting mechanisms to monitor lead and pipeline progression throughout the funnel—from lead to MQL to qualified opportunity.Identify gaps in pipeline creation and analyze funnel drop-offs by product, segment, region, and deal size.Assist in setting pipeline targets to ensure adequate coverage against objectives.
At Klaviyo, we celebrate the distinct backgrounds, experiences, and perspectives that each Klaviyo (we refer to ourselves as Klaviyos) contributes to our workplace on a daily basis. We believe in providing everyone with an equitable opportunity for success and value the diverse experiences each individual brings beyond conventional job qualifications. If you find yourself closely aligned but not an exact match with the job description, we encourage you to apply nonetheless. Curious about life at Klaviyo? Explore klaviyo.com/careers to discover how we empower creators to take charge of their own destiny.We are in search of a Marketing Operations Lead to take charge of and enhance the systems, processes, and integrations fueling our inbound and demand generation initiatives. This pivotal role resides at the crossroads of Marketing and Sales, ensuring that top-of-funnel demand is effectively captured, qualified, routed, and delivered to Sales with both speed and precision.This position is hands-on, concentrating on marketing automation, data management, and funnel operations. You will collaborate closely with the Inbound Sales, Demand Generation, Web, Analytics, and Systems teams to elevate lead quality, conversion rates, and velocity across both product-led and sales-assisted strategies. The ideal candidate is technically adept, detail-oriented, and possesses a keen interest in how AI and automation can enhance process efficiency, accuracy, and speed.Your Impact:Serve as the primary marketing operations liaison for the Inbound Sales team, guaranteeing high-quality handoffs.Oversee daily configuration, troubleshooting, and optimization of the marketing automation platform.Develop and sustain workflows, lifecycle automation, and event-driven logic that support inbound and product-led growth.Manage lead and PQL scoring models and routing logic to ensure rapid, precise delivery to the appropriate sales teams.Collaborate with Demand Generation and Web teams to capture and activate top-of-funnel signals (web, product, form, behavioral).Facilitate audience creation, segmentation, and funnel experimentation to enhance conversion from first touch to sales-ready demand.Analyze inbound funnel performance and pinpoint opportunities to improve volume quality, speed, and efficiency.
Role Overview Scribd is looking for a Product Operations Lead based in San Francisco. This role focuses on improving how product teams operate and deliver. The position works with teams across the company to keep product strategies in sync with broader business goals. What You Will Do Work with cross-functional groups to align product plans with company objectives Find ways to streamline workflows and processes for better efficiency Analyze performance data to spot trends and recommend improvements Drive projects that enhance the user experience
Full-time|$90K/yr - $140K/yr|On-site|San Francisco, CA
The future of artificial intelligence—whether it involves training, evaluation, classical machine learning, or agentic workflows—hinges on the foundation of high-quality data.At HumanSignal, we are creating the platform that fuels the development, curation, and assessment of that essential data. Our innovative tools are utilized by top AI teams to ensure that models are based on authentic signals from the real world rather than mere noise.Our open-source product, Label Studio, has emerged as the de facto standard for labeling and assessing data across various modalities—ranging from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted open-source solution for teams dedicated to constructing advanced AI systems.Label Studio Enterprise enhances this success by providing the security, collaboration, and scalability features necessary to support critical AI pipelines—facilitating everything from model training datasets to evaluation test sets and continuous feedback loops. We began our journey before foundation models became mainstream, and we are committed to extending our impact as AI continues to evolve. If you are excited about helping leading AI teams build smarter and more accurate systems, we would love to connect.Product Delivery & Operations Lead at HumanSignal: Be the operational backbone of a pioneering company transforming AI development through our Data Creation Laboratories, where we produce targeted datasets that drive groundbreaking AI applications for leading laboratories and Fortune 500 companies. As the vital link between Engineering, Product, and Design, you will design and scale the systems, processes, and operational infrastructure that enable hyper-growth—overseeing knowledge management in Notion, streamlining cross-functional delivery, and establishing frameworks that accelerate product development with enhanced quality and predictability. This is a high-impact position for someone who thrives at the intersection of product, people, and process, combining the ownership mindset of a founder with the execution discipline of a top-tier operator to turn vision into reality at one of the most exciting companies in AI infrastructure.
Join Paraform as a Business Operations Lead, where you will play a pivotal role in driving operational excellence and strategic initiatives. In this dynamic position, you will analyze workflows, optimize processes, and implement innovative solutions that enhance efficiency across various departments.Your expertise will be critical in managing cross-functional projects, ensuring alignment with business goals, and fostering a culture of continuous improvement. You will collaborate with stakeholders to gather insights and translate them into actionable plans.
About BroccoliAt Broccoli, we are revolutionizing the home services industry with our cutting-edge AI operating system, targeting a $500 billion market. Our intelligent AI agents are deployed in HVAC, roofing, and other trades to efficiently manage customer interactions, job bookings, and lead capture.Supported by leading venture capitalists, we have successfully raised $25 million in Series A funding and are rapidly expanding. As we aim to quintuple our team by 2026, this is a unique opportunity to join us at an early stage and make a significant impact.The RoleWe are establishing a pivotal Strategy & Operations team that will be the backbone of our organization. This team will oversee the systems, processes, and analyses that empower our executive leadership, account teams, and sales teams to thrive as we grow.We are looking to hire multiple team members, organized around three key areas: GTM Strategy & Enablement, Post-Sales Strategy & Operations, and Executive Planning & Analytics.What You’ll DoGTM Strategy & EnablementCreate ROI dashboards and sales enablement tools.Define target customer segments and go-to-market strategies.Lead decisions on pricing and packaging.Develop partnerships and referral programs.Post-Sales Strategy & OperationsEstablish account dashboards and performance metrics.Design the account planning framework.Set cross-sell targets and incentive structures.Develop ROI reporting to enhance retention and expansion.Collaborate with marketing to drive cross-selling initiatives.Executive Planning & AnalyticsCreate and manage executive KPI dashboards.Establish performance targets and monitor outcomes.Prepare materials for board meetings and investor presentations.Lead special projects and conduct ad hoc analyses.
About UsAt Serval, we are pioneering the future of enterprise operations with our AI-native automation platform. Our innovative intelligent agents are designed to comprehend and execute real-world workflows end-to-end, effectively replacing outdated manual processes and inflexible legacy systems with adaptable, learning software solutions. Established in early 2024, we have already earned the trust of industry leaders such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada to streamline high-volume operational tasks across their organizations.At the heart of Serval is our agentic AI platform that translates natural language into robust, production-ready workflows. Our agents do more than respond; they analyze, interact with various systems, and enhance their performance through continuous learning. Our initial focus on operational use cases has rapidly expanded to a versatile AI automation layer that spans IT, HR, Finance, Security, Legal, and Engineering.Our mission is to eradicate repetitive tasks across the enterprise while empowering teams with the leverage provided by intelligent automation. In the long term, we aim to establish a universal AI operations layer — a cohesive system of agents that transcends business functions and drives the workflows essential for modern enterprises.Supported by esteemed investors such as Sequoia Capital, Redpoint Ventures, Meritech, First Round, and General Catalyst, and founded by leading figures in product and engineering from Verkada, we are on an exciting trajectory of growth.Role SummaryAs the Revenue Strategy & Operations Lead, you will be instrumental in designing the systems and processes that fuel the next phase of Serval's rapid growth. Your contributions will shape our territory models, segmentation frameworks, and quota allocations, enabling our sales organization to expand from 5 Account Executives to over 50 by the end of 2026.You will oversee the operational rhythm of our Go-To-Market (GTM) team, developing dashboards to establish the revenue organization's operational cadence, leading pipeline inspections, and forecasting. As the primary steward of our sales tools and data architecture, you will collaborate closely with Sales Leadership, Finance, Marketing, and the executive team to refine Serval's GTM strategy and enhance revenue productivity at every stage of the sales funnel.This is a unique opportunity to build a world-class sales engine from the ground up and serve as the founding architect of Serval's GTM operations function.Your ResponsibilitiesIn your first 90 days, you will:Establish foundational reporting and dashboards for pipeline management, productivity, and forecasting.Assess and optimize the design of our sales technology stack (Salesforce, HubSpot, etc.).
Full-time|$180K/yr - $220K/yr|On-site|San Francisco
About the RoleDoss is seeking a dynamic Revenue Operations Lead to take charge of the strategy, processes, and systems that fuel our go-to-market initiatives. As our inaugural RevOps hire, you will be an integral member of the Business Operations team, reporting directly to the Head of Business Operations.This role is pivotal, situated at the crossroads of strategy and execution. You will collaborate closely with our go-to-market leadership to refine our customer acquisition, retention, and expansion strategies. We’re searching for someone who offers strong insights into effective revenue operations, capable of establishing policies, ensuring cross-functional alignment, and navigating decision-making in times of uncertainty.The ideal candidate has firsthand experience with successful go-to-market strategies. Having worked in a high-growth environment, you are well-versed in the dynamics of a top-performing revenue organization, and you are eager to construct one from the ground up. You possess clear perspectives on lead scoring, pipeline stages, territory design, and engagement rules, and you are comfortable advocating for data-driven decisions, even in discussions with senior leadership.Growth TrajectoryThis role is designed for growth into a leadership position. We anticipate that the right individual will evolve into the Head of Revenue Operations, expanding the function and team as Doss scales. This future position will encompass:Building and leading a RevOps team, with specialized expertise in GTM systemsOverseeing the entire RevOps function with a direct impact on corporate strategyDefining what exemplary, AI-driven revenue operations should look likeWhat You'll OwnRevenue Strategy & GTM PolicyAct as a strategic advisor to leadership across Sales, Partnerships, and Marketing, managing the operational guidelines that govern our GTM effortsCollaborate on critical decisions: lead scoring frameworks, MQL-to-SQL transitions, account segmentation, territorial rules, and engagement protocolsFacilitate alignment across Sales, Marketing, Partnerships, and Post-Sales, ensuring all teams utilize a cohesive playbookLead strategic initiatives including segmentation, ideal customer profile expansion, pricing strategies, capacity planning, and compensation frameworksManage revenue planning processes: develop and maintain comprehensive financial models, execute accurate forecasting, conduct pipeline analysis, and track performance metrics that management relies on
HappyRobot creates AI-driven workforces for enterprises, supporting operations across voice, email, and major enterprise systems. With backing from Y Combinator (S23), a16z, and Base10, and over $60 million raised, the team focuses on improving essential processes for large organizations worldwide. The platform began in complex logistics settings, where the team built its own voice stack, models, and orchestration layer. Today, HappyRobot is broadening this infrastructure to serve more industries. For details on the company's vision, see our manifesto. Role overview The Deployment Operations Lead acts as the operational center of the Deployments organization at HappyRobot. This position suits someone who values structure and discipline, and enjoys keeping complex operations organized. The role connects Deployments (including Forward Deployed Engineers and Deployment Strategists), Commercial, and Product teams to ensure accounts are staffed, delivered, and improved over time. Responsibilities include managing playbooks, staffing models, and feedback systems to make deployments repeatable and scalable. Tasks may involve creating onboarding materials, reallocating resources during a quarter, or helping define commercial scopes for new projects. What you will do Playbooks & Delivery Standards: Build and update deployment playbooks. Set best practices for each stage: scoping, kickoff, integration, go-live, and expansion. Ensure Forward Deployed Engineers and Deployment Strategists have reliable processes for every account. Staffing & Capacity Planning: Manage staffing for the deployment team. Assign engineers and strategists to accounts based on complexity, technical requirements, and available capacity. Adjust assignments as priorities change and serve as the main contact for team allocations. Delivery Assurance: Track account delivery across the portfolio. Identify risks early and put mitigation plans in place to keep projects moving forward. Location This position is based in San Francisco.
Role Overview Harvey is hiring an Operations Lead, Strategy in San Francisco. This role focuses on shaping operational processes and supporting strategic projects across the company. What You Will Do Work closely with teams from different departments to improve how operations run day to day Help design and implement new processes that support company goals Promote practical approaches to increase efficiency and support growth
Full-time|$160K/yr - $190K/yr|On-site|San Francisco
At Meter, we are poised for significant growth and are making substantial investments in expanding our Sales team. To facilitate this expansion, we are seeking our inaugural Sales Operations team member who will collaborate with Sales leadership to establish a robust function and set the groundwork for scalable and high-performing sales execution.In this pivotal role, you will directly shape the evolution of Meter’s go-to-market strategies as we expand our reach.
As the Operations (Ops) Team Lead at tsmg, you will play a crucial role in managing daily operations and providing essential support to our Drivers. Your leadership will be instrumental in ensuring our team operates smoothly and efficiently. Reporting directly to the Country Manager, you will be responsible for mentoring and guiding your team to achieve operational excellence.
Role Overview Chime is hiring a Lead, Strategic Operations in San Francisco, CA. This role focuses on guiding operational improvements and leading strategic projects that strengthen customer experience and refine business processes. What You Will Do Shape the direction of operational strategy across the organization Collaborate with teams from different functions to deliver on shared goals Implement data-driven approaches to improve efficiency and outcomes Drive initiatives that support Chime’s mission and business objectives Who We’re Looking For Experienced leader with a background in operations or strategy Comfortable working with data to inform decisions Strong communicator who works well across teams Based in or willing to work from San Francisco, CA
Full-time|On-site|San Francisco, CA, US; Los Angeles, CA, US
Role Overview Pinterest is hiring a Senior Strategy and Operations Lead based in San Francisco or Los Angeles. This position guides key strategic projects and helps improve how teams work together across the company. What You Will Do Shape and advance strategic initiatives that impact multiple areas of the business Work closely with teams from different functions to streamline processes Identify ways to boost operational performance throughout the organization Location San Francisco, CA, US or Los Angeles, CA, US
About MercorAt Mercor, we sit at the nexus of labor markets and artificial intelligence research. Our partnerships with top AI labs and enterprises allow us to provide the essential human intelligence needed for AI development.Our extensive talent network is dedicated to training cutting-edge AI models, akin to how educators mentor students, sharing invaluable knowledge and context that cannot be captured in code alone. Currently, our network boasts over 30,000 experts who collectively generate in excess of $2 million daily.We are pioneering a transformative work category where expertise fuels AI progress. Realizing this vision demands an ambitious, fast-paced, and deeply committed team. You will collaborate with researchers, operators, and AI companies that are at the forefront of developing systems that redefine society.Mercor is a thriving Series C company, valued at $10 billion, and operates in-person five days a week from our modern San Francisco headquarters.About the RoleWe are seeking a Technology Operations Lead who will be responsible for ensuring the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You will work closely with the Head of IT to shift from reactive support to proactive, automated systems that preemptively address issues, striking a balance between speed, security, and an exceptional user experience for our technical teams driving the future of AI.Your role will be based in our San Francisco office, where you will collaborate closely with Security, Engineering, and People Operations teams.
Join Our MissionAs we approach 2026, we're facing what we call the 'infinite software crisis.' At Sazabi, we are pioneering solutions to support, maintain, and operate the rapid expansion of application development.Introducing Sazabi: the AI-native observability platform designed for agile engineering teams.Sazabi empowers teams to inquire about their production systems in straightforward language, automatically visualize system activity, and identify root causes ten times faster. Say goodbye to cumbersome instrumentation, complicated dashboard setups, and tedious alert configurations. Just straightforward answers.We are proud to be supported by industry leaders from renowned AI companies including Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and others.Your RoleTake ownership of complex, critical problems that span multiple functions.Collaborate directly with founders to swiftly identify and resolve bottlenecks.Establish and maintain the internal systems that keep Sazabi thriving (people operations, recruitment processes, financial operations, tooling, etc.).Design and implement streamlined processes that facilitate scalability without hindering speed.Engage in crucial projects across hiring, go-to-market strategies, product development, and customer support.Enhance our operational efficiency and clarity as we expand.Transform disorder into dynamic progress.Who You AreExhibit a high degree of agency.Possess exceptional problem-solving abilities in both technical and non-technical realms.Thrive in ambiguous situations with ever-evolving priorities.Demonstrate proactive capability in developing systems, processes, and workflows from the ground up.Be highly organized while steering clear of bureaucracy.Show strong communication skills and sound judgment.Be ready to tackle any task that the company requires, regardless of how unglamorous it may be.If you're enthusiastic about Twitter and agents, you'll fit right in!What We ProvideAttractive salary and equity options.Complimentary lunches (in-office only).Comprehensive health, dental, and vision insurance.Unlimited paid time off.Paid parental leave.
