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Learner Experience Manager at Fullstack Academy | Remote

Fullstack AcademyRemote — United States
Remote Full-time $50K/yr - $55K/yr

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in educational program management or learner support roles. Strong communication and interpersonal skills to effectively engage with diverse learners and instructional teams. Ability to analyze feedback and implement improvements in the learning experience. Familiarity with online education platforms and technologies. Passion for education and commitment to learner success.

About the job

Join Fullstack Academy as a Learner Experience Manager!

At Fullstack Academy, we are a premier tech training bootcamp dedicated to empowering individuals with the skills needed for today's high-demand technology sectors. Our immersive online programs cover a wide range of fields including coding, artificial intelligence, cybersecurity, and data analytics.

We pride ourselves on delivering practical, career-focused education that transforms lives and facilitates successful transitions into technology careers.

About the Role

As the Learner Experience Manager, you will be the primary advocate for our learners and the instructional team, fostering positive relationships and providing essential support throughout their journey, from education to job placement. Reporting directly to the Manager of Instructional Teams, you will ensure high levels of learner satisfaction and retention while collaborating with cross-functional teams to enhance academic operations. This position is fully remote and requires a proactive approach to drive outcomes that help learners gain competence, confidence, and career readiness.

Key Responsibilities

  • Oversee the comprehensive learner experience for over 200 students across 10+ cohorts, focusing on exceptional satisfaction and graduation rates.
  • Serve as a strategic consultant, addressing course and technical content needs for instructors, teaching assistants, and learners.
  • Monitor and report on key performance indicators related to learner satisfaction and instructor effectiveness.
  • Lead and communicate with the cohort instructional team to align goals, celebrate successes, and address challenges.
  • Engage with learners to track their progress, celebrate milestones, and provide guidance for career readiness.

About Fullstack Academy

About Fullstack Academy:Fullstack Academy is a leading technology training bootcamp in the United States, committed to equipping students with the skills necessary for high-growth tech careers. Our programs are designed to be immersive and practical, ensuring that our learners are career-ready by the time they graduate. We are driven by a mission to transform lives through education and provide opportunities for success in the ever-evolving tech landscape.

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