Learning Solutions Support Assistant

Phillips ConsultingRemote — Lagos, Lagos, Nigeria

Remote Full-time

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Experience Level

Experience

Qualifications

Required QualificationsEducation: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: Prior experience in IT support, systems administration, or learning technology support is highly desirable. Skills: Proficient knowledge of computer operating systems, networking technologies, Microsoft Windows servers, and databases such as Microsoft SQL Server. Familiarity with programming languages is a plus. Strong verbal and written communication skills, alongside analytical and decision-making capabilities, are essential.

About the job

The ideal candidate will collaborate closely with internal teams to troubleshoot system issues, assist in platform administration, and guarantee the reliability of our learning and information systems.

Key Responsibilities

Technical Support: Offer technical assistance for learning platforms and digital tools, ensuring user accessibility and smooth operations.
Network & Infrastructure Assistance: Help maintain network connectivity and address basic networking problems impacting learning systems.
Server Management: Aid in the administration and upkeep of Microsoft Windows servers, including routine server monitoring and troubleshooting.
Database Management: Support database activities such as creation, queries, backups, and maintaining integrity using MSSQL.
User Assistance: Provide prompt technical support to internal users, resolving system-related issues efficiently.
System Monitoring & Maintenance: Monitor system performance and identify potential technical issues to minimize disruptions to learning operations.
Collaboration: Partner with internal teams and external vendors to implement and maintain learning technology solutions effectively.

About Phillips Consulting

Phillips Consulting is a leader in providing innovative consulting services, dedicated to empowering organizations with state-of-the-art learning technologies and solutions. Our focus is on enhancing organizational performance through effective training and development initiatives.

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