About the job
Join HugoBank as the Lending Product Lead, where you will spearhead the comprehensive strategy, design, and launch of innovative lending products tailored for both individual consumers and small to medium enterprises (SMEs). This pivotal role blends strategic insight, customer understanding, technical acumen, and a profound knowledge of Pakistan's lending ecosystem, which includes unsecured, secured, and digital credit offerings. Your leadership will ensure that our lending products are scalable, compliant with regulations, and focused on enhancing customer experiences, aligning with HugoBank’s ambition to establish itself as a leading digital bank in the lending space.
Key Responsibilities
Product Proposition & Strategy
- Articulate and oversee distinctive lending propositions across Consumer and SME segments, such as personal loans, credit cards, working capital finance, term loans, earned wage access (EWA), inventory finance, and invoice financing.
- Analyze and prioritize customer pain points and unmet credit requirements to forge compliant, scalable lending solutions that align with HugoBank’s strategic and risk objectives.
- Drive customer lifecycle value, foster responsible credit utilization, and promote financial inclusion while simultaneously supporting sustainable portfolio growth.
Product Development & Lifecycle Management
- Manage the complete lending product lifecycle, from initial concept and business case development to design, testing, launch, and ongoing optimization.
- Collaborate with Technology, Risk, Credit, Finance, and Operations teams to define and enforce credit policies, business rules, customer journeys, and system configurations.
- Lead initiatives for integration and automation within the Credit Decision Engine (CDE) and Lending Management System (LMS) to facilitate scalable and efficient credit decision-making processes.
Process Optimization
- Analyze and refine end-to-end lending processes to boost efficiency, decrease turnaround times, and enhance customer satisfaction.
- Innovate digital credit journeys utilizing automation and analytics to expedite lending decisions.
- Continuously detect bottlenecks and control gaps, implementing scalable process enhancements that balance speed, risk, and compliance.
Technical & Analytical Collaboration
- Engage with Technology and Data teams to design credit workflows, decision models, APIs, and essential data points for lending propositions.
- Leverage analytics and portfolio insights to guide product refinements and risk management strategies.
Risk, Compliance & Operations
- Ensure all lending frameworks and operational processes are compliant with SBP and AML/CFT regulations, enabling scalable growth.
- ...
