Level 3 MTM Support Specialist

Axiustech Technologies Inc.Troy

On-site Contract

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Experience Level

Mid to Senior

Qualifications

Qualifications:Extensive experience in troubleshooting and supporting client hardware in a Windows environment. Proficient in configuring and managing network hardware, including Cisco devices. Familiarity with server management and configuration. Ability to follow established processes and work independently. Strong communication and interpersonal skills.

About the job

Key Responsibilities:

Demonstrate strong troubleshooting skills in providing client hardware support primarily within a Windows OS environment, covering various hardware types such as laptops, desktops, monitors, printers (including Canon multi-function, HP laser, Lexmark dot matrix, and Zebra label printers), Cisco IP desk phones, smartphones, tablets (iOS and Windows), scanners, and handheld two-way radios.
Manage ticket queues effectively for incident resolution and fulfillment, coordinate local and regional hardware installations, oversee change management, and perform routine preventative maintenance tasks.
Support server and network infrastructure, including Cisco switches, routers, Windows servers (both physical and virtual), NAS devices, UPS systems, HVAC, and related monitoring services.
Possess strong knowledge of VMware, Windows Server 2016, Cisco network hardware, TCP/IP, DNS, DHCP, and network folder security.
Configure and install Cisco network switches and routers to facilitate LAN and WAN communications, demonstrating strong troubleshooting capabilities in these areas.
Design, install, and configure multiple Windows Server platforms to align with Regional IS and local Manufacturing strategic goals.
Have knowledge of LAN/WAN cabling installation and configuration (copper and fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager), and video conferencing equipment setup.

About Axiustech Technologies Inc.

Join a multibillion-dollar global leader headquartered in the United States, with operations in Canada and Mexico, and over 300,000 employees worldwide. This company has consistently ranked among the top five best employers in both the US and Europe, offering an amazing opportunity for personal and professional growth. Don't miss your chance to be a part of this exceptional organization!

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