About the job
Join our dynamic Operations Team, where you will play a pivotal role in overseeing freight jobs and fostering excellent relationships with both shippers and carriers. You will ensure seamless logistics operations across Australia while contributing to our mission of enhancing efficiency in the freight industry.
- Facilitate award rates by ensuring freight jobs are matched and awarded in an efficient manner.
- Drive revenue growth by actively coordinating jobs to meet GMV targets.
- Develop and nurture strong relationships with shippers to convert them into loyal platform users.
- Expand and enhance a reliable directory of carrier networks through effective matching and relationship management.
- Monitor newly posted freight jobs, ensuring they receive prompt and appropriate attention.
- Engage with shippers to confirm job specifics, address inquiries, and assist in job awarding.
- Oversee daily transport movements and proactively manage shipment rescheduling during disruptions.
- Support carriers in providing quotes for jobs requiring additional assistance while guiding shippers in selecting the most competitive offers.
- Match carriers with jobs based on pricing, availability, and historical performance.
- Identify and rectify delivery challenges or potential errors, escalating issues to relevant teams when necessary.
- Deliver a professional and smooth experience, encouraging repeat engagement from both shippers and carriers.
- Maintain precise records of daily activities and contribute to key performance indicators related to job awards and coordination compliance.
- Effectively communicate complex information to diverse audiences.
- Adapt work practices in response to changes requested by management.
- Embrace the dynamic nature of Loadshift and be open to changes in our service offerings.
- Comply with Freelancer policies and procedures.
- Actively participate in team meetings and training sessions.
- Contribute suggestions for process improvements.
- Perform other related responsibilities as required.
