Localization Quality Assurance Analyst at 2K | Tokyo, Japan

2KTokyo, Japan

On-site Full-time

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Experience Level

Entry Level

Qualifications

Key Responsibilities Conduct thorough testing on localized game builds to ensure linguistic, functional, and visual accuracy. Identify and document localization bugs, including translation discrepancies and UI issues, with clear and reproducible steps. Maintain consistency in spelling, grammar, terminology, tone, variable usage, and cultural relevance across localized content. Make edits or suggest corrections to linguistic issues directly within text management systems as needed. Assist in the validation of glossaries and style guides to ensure quality standards are met.

About the job

About Us

2K, a subsidiary of Take-Two Interactive Software, Inc. (NASDAQ: TTWO), is a leading global video game publisher headquartered in Novato, California. Established in 2005, we are dedicated to delivering exceptional gaming experiences through our diverse portfolio of titles developed by some of the most renowned game studios globally. Our talented teams are responsible for creating iconic franchises across various genres, including sports, action, role-playing, and strategy.

As a part of the 2K family, you will work alongside passionate engineers, marketers, artists, and writers who are committed to pushing the boundaries of entertainment. Our acclaimed titles, such as NBA® 2K, BioShock®, and Borderlands®, continue to inspire gamers worldwide. At 2K, we foster an inclusive environment that encourages creativity and innovation, welcoming applicants from all backgrounds to join us in shaping the future of gaming.

Our Commitment

We are an equal opportunity employer dedicated to promoting diversity and inclusion within our workforce. We provide reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you require assistance, please reach out to us.

About 2K

2K is a dynamic and innovative gaming company known for its rich portfolio of beloved franchises and a commitment to excellence in game development. We strive to create memorable gaming experiences that resonate with players around the globe.

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Software Tools Quality Engineer | Global Quality Assurance

Woven by Toyota

Full-time|Hybrid|Tokyo

About Woven by ToyotaWoven by Toyota is at the forefront of Toyota's transformative journey into a future-focused mobility company. With a commitment to innovative solutions that prioritize human needs, we aim to redefine mobility and its role in society.Our initiative revolves around four central pillars: AD/ADAS for autonomous driving and driver assistance…

Jan 28, 2026

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Software Tools Quality Engineer

Woven by Toyota

Full-time|Hybrid|東京都中央区

About Woven by ToyotaWoven by Toyota is contributing to Toyota's transformation into a mobility company for the next century. Inspired by our history of continuous invention for others, our mission is to redefine mobility and expand its contributions to society, challenging conventional notions with innovations that prioritize human experience.We operate around four pillars: Autonomous Driving and Advanced Driver Assistance Systems (AD/ADAS), Arene—our vehicle software production platform for Software Defined Vehicles (SDV), Woven City—the mobility testing course, and the Cloud & AI digital infrastructure that supports our collaborative foundation. Together, these teams work toward the realization of a 'zero-accident society' and the 'mass production of happiness.'=========================================================================About the TeamThe Global Quality Assurance (GQA) team plays a vital role in ensuring the quality of software for safe mobility services across Woven by Toyota, Toyota Motor Corporation, and its affiliates.Our mission is to deliver software that embodies safety, security, and high quality, contributing to Toyota's evolution into a software-driven automaker.The GQA team is responsible for establishing standards for audits and evaluations, planning audit activities, and executing various assessment tasks. We welcome professionals passionate about enhancing software safety and quality who aspire to contribute to the automotive industry.This position reports directly to the head of the Process Management (PM) team within GQA and follows a hybrid work model with at least three days in the office.QualificationsDue to the rapid development and utilization of AI, software development is undergoing significant changes and will continue to evolve. Our Arene platform combines decades of manufacturing expertise with the latest software technologies. By redefining tools related to AI and integrating them, we enable a cohesive, software-driven experience that produces 'better cars' synonymous with Toyota's quality and efficiency. We aim to grow with our customers and bring the world closer to a zero-accident future.We seek exceptional talent suitable for an expert role in enhancing quality from a tools perspective, focusing on Software Development Kits (SDKs) for SDVs and software verification and validation tools. This role involves establishing quality-related organizational processes and environments that support SDK and toolchains and conducting audits and evaluations.We value not just experience in systems or software development but also the passion and commitment to construct quality-centric processes that ensure our Arene platform meets customer expectations.Thus, we require engineers with the following capabilities:・Ability to derive optimal solutions considering diverse perspectives・Deep knowledge in quality assurance, enabling effective negotiation with the team・Ability to build strong relationships with team members and stakeholders・Continuous improvement of software quality through audits and evaluations from a tool certification perspective

Jan 28, 2026

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Quality Assurance Engineer

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Full-time|On-site|Tokyo Office

Join drivemode as a Quality Assurance Engineer and play a key role in ensuring the highest standards of software quality. You will be responsible for developing and executing test plans, identifying software defects, and collaborating closely with developers to enhance product functionality and performance.

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Quality Assurance Auditor

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Join psicro as a Quality Assurance Auditor and play a vital role in ensuring the highest standards of quality and compliance. As a key member of our team, you will be responsible for conducting thorough audits and assessments of our processes and systems, identifying areas for improvement, and ensuring adherence to industry regulations. Your keen eye for detail and analytical mindset will contribute to the continuous enhancement of our quality management system.

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Software Quality Operations Specialist

Waymo LLC

Full-time|Hybrid|Tokyo, Japan

Waymo is at the forefront of autonomous driving technology, dedicated to becoming the world's most trusted driver. Originating as the Google Self-Driving Car Project in 2009, we have been committed to developing the Waymo Driver—The World’s Most Experienced Driver™—to enhance mobility access and prevent the tragic loss of lives in traffic accidents. The Waymo Driver powers our fully autonomous ride-hail service, and its applications extend across diverse vehicle platforms and use cases. With over ten million rider-only trips completed, our system has autonomously navigated more than 100 million miles on public roads and tens of billions in simulated environments across 15+ U.S. states.The Software Quality Operations (SWQOps) team plays a pivotal role in safeguarding the safety, reliability, and quality of the Waymo Driver. Our aim is to construct an adaptable and scalable operation, increasingly driven by AI, to provide essential insights necessary for the confident deployment and expansion of Waymo's autonomous vehicle services. In this hybrid position, you will report directly to our Program Manager.Why This Team is Integral to Waymo's Growth:Waymo is experiencing extraordinary expansion, targeting to enter approximately 20 new cities by the end of 2026 and launching new vehicle platforms. SWQOps, particularly our Technical Specialists, are vital in facilitating this growth, ensuring safe and efficient scaling. Our responsibilities include:Advancing a single, automated, end-to-end machine learning flywheel for the entire Waymo Driver. This successful flywheel will serve as the central engine for technology scaling, enabling quicker operational design domain (ODD) expansion, faster resolution of driving issues, and significantly reducing engineering efforts for maintaining and enhancing the driver.Mitigating Risks in New Deployments: By performing meticulous triage of driving events, discovering issues, and conducting continuous field monitoring, SWQOps delivers early warnings and crucial insights. This proactive approach to issue detection ensures operational resilience and safety, especially as Waymo enters new cities and scales platforms like W12.Facilitating Market Entry: Our team is intricately involved in every phase of Waymo's market entry strategy, from city evaluations (OK2Plan) to operational scaling (OK2Scale). We provide essential data analysis, policy formation, and quality assurance to eliminate obstacles in critical milestones, preventing delays in market expansion.Enhancing Engineering Velocity: By managing essential tasks such as performance evaluations, in-depth issue analysis, and data set curation, ...

Feb 21, 2026

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AI/ML Quality Engineer

Woven by Toyota

Full-time|On-site|東京都中央区

About Woven by ToyotaWoven by Toyota contributes to Toyota's transformation into a mobility company that emerges once in a century. Inspired by our history of continuous invention for others, our mission is to redefine mobility and expand how it contributes to society, consistently challenging the norms of mobility through innovations that prioritize humanity.Our activities are centered around four pillars: Autonomous Driving and Advanced Driver Assistance Systems (AD/ADAS), Arene, a vehicle software production platform for Software Defined Vehicles (SDV), Woven City, our mobility testing course, and Cloud & AI, which supports a collaborative infrastructure. These teams work in unison to realize a society with zero accidents and the mass production of happiness.=========================================================================About the TeamThe Global Safety and Quality team ensures that the technical development across Woven by Toyota complies with safety, security, and quality standards in accordance with domestic and international regulations, as well as Toyota Group's internal standards. In this role, you will act as a quality expert for AI technology, effectively integrating the latest industry standards and best practices into the development process, driving the creation of high-quality and safe AI technologies. You will play a vital role in ensuring that AI technologies are safely integrated into vehicles and delivered as reliable products to our customers, collaborating with specialized teams across requirements definition, design, verification, tools development, and product quality management.

Oct 10, 2025

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Quality Assurance Architect - Robotics & Automation

rapyuta robotics

Full-time|On-site|Tokyo, Tokyo, Japan

rapyuta robotics is expanding its Engineering team in Tokyo to support the needs of enterprise clients as they move from small robot deployments to large, coordinated fleets. The company develops advanced logistics automation using its cloud robotics platform, rapyuta.io. Role overview The Quality Assurance Architect - Robotics & Automation will shape and manage the entire QA ecosystem for robotics and automation projects. This includes designing test strategies, building and maintaining test infrastructure, and driving automation efforts. The role involves close collaboration with multiple agile teams to ensure quality governance is consistent and effective. What you will do Design and oversee the quality assurance ecosystem, including test strategy, infrastructure, and automation for robotics and automation systems. Integrate QA processes with CI/CD pipelines to support continuous delivery and maintain high standards across teams. Work directly with both real and simulated robots, verifying reliable operation in both production and testing scenarios. Develop scalable testing frameworks tailored to the unique needs of robotics and automation. Lead initiatives to embed quality considerations throughout all stages of the product lifecycle. Who thrives here This position fits QA professionals who are comfortable working where software, hardware, and systems engineering meet. Building cohesive workflows and ensuring quality at scale are central to success in this role. Location Tokyo, Tokyo, Japan

Apr 24, 2026

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Quality Assurance Manager for Embedded Systems

Mujin Inc.

Full-time|On-site|Tokyo, Japan (MJHQ)

Join Mujin, a pioneer in industrial robotics with our innovative operating system, MujinOS. Our technology integrates real-time digital twins to streamline equipment orchestration, enabling fully autonomous operations.Central to our mission is Machine Intelligence (MujinMI), which utilizes advanced perception, planning, and control algorithms to address complex automation challenges.Trusted by leading global enterprises, we are transforming supply chain efficiency. With our headquarters in Japan and expanding teams in China, the U.S., and Europe, we welcome you to a vibrant environment where you can influence the future of automation.What We're Looking ForAs the Quality Assurance Manager, you will be instrumental in upholding the reliability and performance of the Mujin Controller and Mujin Pendant. Your role will involve working with cross-functional teams to develop and enhance quality assurance frameworks, identify and rectify defects, and continually improve product quality. A comprehensive understanding of embedded systems—encompassing both hardware and software—is essential for delivering top-tier solutions. You will also serve as a primary liaison among Mujin's global teams, including Mujin Europe and Mujin US, ensuring uniform quality standards across all regions. By promptly addressing local challenges and disseminating best practices, you will contribute to maintaining high levels of customer satisfaction worldwide.Key Responsibilities1. Lead quality assurance initiatives throughout the entire product lifecycle, from inception to deployment.2. Develop and implement quality control processes and KPIs (e.g., FPY) to assess and enhance product performance.3. Maintain and analyze quality databases to identify trends and opportunities for improvement.4. Establish and uphold QA policies and procedures to guarantee consistent standards.5. Supervise manufacturing and quality documentation to ensure traceability and compliance.6. Conduct root cause analysis and corrective actions to resolve quality issues effectively.

Sep 8, 2025

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Pharmaceutical Quality Auditor

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Contract|On-site|Tokyo

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Apr 3, 2026

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AI/ML Quality Engineer at Woven by Toyota | Tokyo

Woven by Toyota

Full-time|On-site|Tokyo

Join Woven by ToyotaWoven by Toyota is at the forefront of Toyota’s transformative journey into a cutting-edge mobility company. Driven by a commitment to innovation that benefits society, our mission is to redefine mobility through human-centered design, enhancing its meaning and societal impact.Our initiatives are anchored in four key areas: Autonomous Driving/ADAS, encompassing our advanced driving technologies; Arene, our software platform for vehicles; Woven City, a dedicated testing ground for mobility solutions; and Cloud & AI, the digital backbone of our collaborative framework. Our collective aim is ambitious: to create a world free from accidents and to promote well-being for everyone.=========================================================================TEAMWe are looking for a skilled AI/ML Quality Engineer to join our Global Safety and Quality team. This role is pivotal in ensuring that all technological outputs across Woven by Toyota align with safety, security, and quality standards as set by regulations, international guidelines, and internal Toyota policies. As an AI quality expert and a second line of defense, you will be responsible for seamlessly incorporating industry best practices and standards into the development of AI technologies. Collaboration will be key, as you will work closely with various teams, including requirements, architecture, verification & validation (V&V), tooling, and product integrity, to guide the creation of high-quality, safe, and secure AI systems. This position is essential for ensuring that our AI-driven solutions are effectively integrated into vehicles and delivered to our customers while meeting exceptional quality standards.

Oct 10, 2025

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Pharmaceutical Quality Auditor - Contract Position

SQA Services

Contract|On-site|Tokyo

Join SQA Services, a premier provider of managed supplier quality services for nearly 30 years. We specialize in delivering comprehensive audits, assessments, and inspections across various industries, leveraging a global network of highly skilled quality assurance professionals. Our team offers unparalleled expertise and local knowledge, ensuring swift and efficient support to our clients in over 90 countries. We are currently seeking a detail-oriented Pharmaceutical Quality Auditor for a contract role. In this position, you will conduct supplier quality audits at various locations throughout Japan. Each audit generally lasts between 1-2 days, and you will have the flexibility to accept or decline assignments based on your availability.

May 1, 2026

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Software Quality Operations Specialist

Waymo LLC

Full-time|Hybrid|Tokyo, Japan

Waymo is at the forefront of autonomous driving technology with a commitment to becoming the world’s most trusted driver. Originating as the Google Self-Driving Car Project in 2009, our focus has been on developing the Waymo Driver—The World’s Most Experienced Driver™—which enhances mobility access and aims to significantly reduce traffic-related fatalities. The Waymo Driver powers our fully autonomous ride-hail service, applicable across various vehicle platforms and use cases. With over ten million rider-only trips logged, our technology has safely navigated more than 100 million miles on public roads and tens of billions more in simulations across 15+ states in the U.S.The Software Quality Operations (SWQOps) team is pivotal in facilitating safe and effective expansions into new international markets and nurturing mission-critical workflows. Our aim is to create a flexible and scalable operation, increasingly leveraging AI to provide essential insights that empower the confident deployment and growth of Waymo’s autonomous vehicle services.In this hybrid role, you will report to our Program Manager.Why Our Team Matters to Waymo’s Success:Waymo is experiencing rapid growth, entering new cities (including international markets like London and Tokyo) and introducing new vehicle platforms. The SWQOps team, especially our Technical Specialists, plays a crucial role in this expansion, enabling safe and efficient scaling. We are on the front lines of:International Readiness and New Market Preparation: Actively updating triage policies and establishing a Voice of Customer in new regions. Through diligent triage of driving events, discovering issues, and continuous field monitoring, SWQOps delivers early warnings and vital insights to our Product and Data Science teams.Developing a cohesive, automated machine learning flywheel for the Waymo Driver. A successful flywheel will be foundational in scaling our technology, expediting international growth, swiftly addressing driving issues, and significantly reducing the engineering effort required for maintaining and enhancing the driver.Enhancing Engineering Efficiency: By managing essential performance evaluations, in-depth issue analyses, and dataset curation, SWQOps collaborates effectively, allowing Waymo’s Engineering, Systems Engineering, Simulation, and Data Science teams to concentrate on their primary tasks of advancing the Waymo Driver.Workflow Incubation and Development: Cultivating impactful workflows and ensuring their readiness for automation and long-term operational excellence.

Feb 24, 2026

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Localization Quality Assurance Analyst at 2K | Tokyo, Japan

Full-time|On-site|Tokyo, Japan

About Us 2K, a subsidiary of Take-Two Interactive Software, Inc. (NASDAQ: TTWO), is a leading global video game publisher headquartered in Novato, California. Established in 2005, we are dedicated to delivering exceptional gaming experiences through our diverse portfolio of titles developed by some of the most renowned game studios globally. Our talented teams are responsible for creating iconic franchises across various genres, including sports, action, role-playing, and strategy. As a part of the 2K family, you will work alongside passionate engineers, marketers, artists, and writers who are committed to pushing the boundaries of entertainment. Our acclaimed titles, such as NBA® 2K, BioShock®, and Borderlands®, continue to inspire gamers worldwide. At 2K, we foster an inclusive environment that encourages creativity and innovation, welcoming applicants from all backgrounds to join us in shaping the future of gaming. Our Commitment We are an equal opportunity employer dedicated to promoting diversity and inclusion within our workforce. We provide reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you require assistance, please reach out to us.

Feb 12, 2026

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Software Engineer in Test at Tailor | Tokyo

tailor

Full-time|On-site|Tokyo

Transforming Ideas into RealityAt Tailor, we simplify the complexities of product development, empowering everyone to become a creator. Our vision is a world where individuals can easily bring their ideas to fruition, breaking down the barriers between business and engineering while integrating diverse expertise and technology.We are looking for passionate individuals who resonate with our mission to "democratize product development."About Tailor PlatformWe offer the "Tailor Platform," a cutting-edge solution that enables rapid development of business systems, supporting more individuals in becoming product creators.In a nutshell, Tailor Platform is a "Headless ERP for Enterprises," delivering core systems used by large enterprises (defined as companies with over 3,000 employees) in headless format.We have pioneered the world's first "Headless ERP" system, significantly enhancing the flexibility and scalability of ERP solutions. Our products are being deployed to major corporations in Japan and the U.S.Market Challenges We TackleThe ERP market constitutes about 30% of the overall software industry, representing a massive sector. Globally, it reached $48 billion in 2022 and is projected to double to $96 billion by 2032 (source: Precedence Research).In Japan, the software market is expected to grow from over ¥5 trillion in 2024 to over ¥8.5 trillion by 2029, with ERP being a core growth area.In this rapidly evolving market, there is a trend among medium to large enterprises to combine "best of breed" cloud SaaS solutions with all-in-one package systems, necessitating a shift in core system roles to rapidly adapt to changing business and technology environments.As pioneers of Headless ERP, we are building the next-generation business application foundation that drives innovation in corporate activities, with deployments already underway in leading firms.Professional ServicesOur Professional Services aim to provide in-depth support for solving customer challenges. In Japan, many choose to outsource system development rather than in-house development. We offer a range of services including backend application development on Tailor Platform, frontend application development, and business consulting, such as:Support for IT strategy formulation (SMO)PMO support including application implementationTo enhance competitive advantage and resolve management challenges, it is essential to boost adaptability to change. Leveraging Tailor Platform's strengths requires a collaborative approach to product development and organizational design, embracing flexibility and change.We weave together cutting-edge technology and imagination to support the future of society, providing solutions to business challenges using our enterprise-grade Headless ERP platform, thereby creating a cycle of business evolution and accelerating problem-solving through the evolution of Tailor Platform.

Apr 25, 2024

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Software Engineer Internship - Arene Tooling

Woven by Toyota

Internship|On-site|Tokyo

About Woven by ToyotaWoven by Toyota is pioneering Toyota’s transformative journey into a comprehensive mobility company. We are driven by a legacy of innovation aimed at improving lives, and our mission is to redefine mobility through human-centered innovation — expanding the understanding of what mobility encompasses and how it serves society.Our initiatives revolve around four core pillars: AD/ADAS, focusing on autonomous driving and advanced driver assistance technologies; Arene, our platform for software development tailored for software-defined vehicles; Woven City, a testing ground for innovative mobility solutions; and Cloud & AI, the digital backbone of our collaborative framework. Our business-critical teams collaborate to achieve one ambitious goal: a world without accidents and improved well-being for all.Join Us in Making an ImpactAre you eager to contribute to the future of mobility? The Woven by Toyota internship program might be perfect for you. During this internship, you'll be engaged in a significant project that will influence our future outcomes while working closely with our team. Our experienced engineers will mentor you to ensure a rewarding and enriching experience. We are excited to connect with engineering students who are passionate about enhancing people's lives and innovating through technology!

Dec 23, 2025

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Software Engineer - Arene Tooling Internship

Woven by Toyota

Internship|On-site|東京都中央区

About Woven by ToyotaWoven by Toyota is dedicated to contributing to Toyota's transformation into a mobility company for the next century. Inspired by a history of innovation for the benefit of others, our mission is to redefine mobility, expand its contribution to society, and continually challenge the norms of mobility through human-centered innovation.We focus on four pillars: autonomous driving and advanced driver assistance systems (AD/ADAS), the Arene vehicle software production platform for software-defined vehicles (SDV), Woven City as a mobility test course, and Cloud & AI as the digital infrastructure supporting collaborative foundations. Together, these teams work towards achieving "zero accidents" and the mass production of happiness.Join Us in Shaping the FutureAre you ready to help us deliver mobility to everyone and create a new future together? In this program, you will be welcomed as a team member and work on important projects critical to our future. During the internship, you will be mentored by outstanding engineers from around the world, ensuring a fulfilling internship experience. We are looking for passionate individuals who want to improve people's lives through technology and create innovative products that change the world. We sincerely welcome your application.Qualifications・Currently enrolled in an associate degree, bachelor's, master's, or doctoral program, with an expected graduation date on or before March 31, 2028. *Must remain enrolled until the end of the internship・Able to participate in a 3-month onsite internship in 2026. *Remote work during the internship is not allowed・Have less than 24 months of full-time work experience in the technology field *(Internships, research, TA, or military experience excluded)For International Students Requiring Visa Support:・If enrolled in a master's program or higher, you must hold a bachelor's degree certificate at the time of application. *If you have completed credits without a degree certificate, you are not eligible.・This internship must be part of a curriculum necessary for obtaining your degree or eligible for credit recognition.Work Conditions・Start Date: June 1, 2026, or August 3, 2026・Duration: 3 months・Working Hours: 5 days a week (40 hours) *Shorter hours may be adjusted depending on visa conditions and class schedules・Compensation: Hourly wage・Location: Nihonbashi (Headquarters)・Other: ・Conducted primarily onsite

Dec 25, 2025

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Final Eye Specialist / Quality Assurance Specialist

TransPerfect

Full-time|JPY 3.5M/yr - JPY 4M/yr|Hybrid|Shinjuku-ku, Tokyo, Japan

Role Overview The Final Eye Specialist (Quality Assurance Specialist) at TransPerfect works at the heart of quality control. This role is based in Shinjuku-ku, Tokyo, Japan. The specialist reviews documents at the final stage, making sure every detail meets both TransPerfect’s standards and specific client requirements. Attention to detail, time management, and clear communication with production teams are essential for success in this position. Main Responsibilities Check projects throughout their lifecycle to confirm they meet TransPerfect’s quality standards. Study and follow client specifications closely to ensure expectations are met. Proofread documents thoroughly, verifying accuracy in names, numbers, grammar, punctuation, and compliance with client guidelines. Use reference materials such as style guides, glossaries, and other documentation to support quality checks. Work with Project Managers to clarify project details and client needs. Offer constructive feedback and document any issues in Compliance Reports for Project Managers. Deliver completed projects through the client’s preferred platform, making sure all required files are included. Take on additional tasks as assigned by management.

Apr 14, 2026

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Quality Officer - Japan (国内品質業務運営責任者 – 日本)

Sirtex Medical Limited

Full-time|On-site|Tokyo

Join Sirtex Medical as a Quality Officer in Tokyo, where you will play a pivotal role in ensuring compliance with regulatory standards and enhancing the quality of our medical products. You will oversee quality operations, implement rigorous quality assurance protocols, and collaborate with various departments to maintain high standards. This position offers the opportunity to make a significant impact in the healthcare sector.

Apr 10, 2026

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Quality Manager

AccorHotels

Full-time|On-site|Tokyo

Job PurposeThe Quality Manager will spearhead the establishment of a culture centered around quality and service excellence throughout the hotel, guaranteeing adherence to Fairmont brand standards and luxurious expectations. This pivotal role encompasses the oversight of quality assurance initiatives, including LQA, brand compliance audits, and the evaluation of guest experience performance. Collaborating closely with department heads and the Learning & Development team, the Quality Manager will facilitate ongoing improvements and structured training programs aimed at enhancing service consistency, product quality, team performance, and overall guest satisfaction.Primary ResponsibilitiesDevelop and implement an effective Quality Assurance framework aligned with Fairmont brand standards.Lead and coordinate all internal and external quality audits, such as LQA and brand audits.Design a robust on-property self-assessment program, ensuring departmental accountability for monthly quality reviews.Conduct regular self-audits and follow-up assessments to maintain compliance and foster continuous improvement.Utilize audit results, guest feedback, and operational performance data to identify quality gaps and opportunities for enhancement.Aggregate and analyze Voice of Guest data from various sources, presenting trends to the Executive Committee.Advocate for guest insights during daily operational meetings, emphasizing key concerns and performance metrics.Prepare and deliver comprehensive quality performance reports to the Hotel Manager and Executive Committee.Collaborate with department heads to drive corrective and preventive action plans.Ensure the execution of brand standards across all hotel areas, maintaining expected luxury levels in guest experience and product quality.Act as a secondary escalation point for complex guest concerns when necessary.Monitor service recovery trends and assist operational teams in enhancing recovery effectiveness through the Own It program.Co-chair the Service Excellence Committee, consolidating feedback and leading monthly reviews with key department heads.Ensure daily departmental briefings reinforce operational priorities, service standards, and quality focus.Creatively promote LQA and Fairmont service standards to ensure hotel-wide awareness and compliance.Conduct regular competitor assessments and mystery shopping to identify service enhancement opportunities.

Mar 2, 2026

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Quality Solution Consultant

Veeva Systems Inc.

Full-time|On-site|Japan - Tokyo

At Veeva Systems, we are united by our mission to revolutionize the life sciences industry through innovative cloud solutions. As a trailblazer in the sector, we empower companies to expedite the delivery of therapies to patients. Recently recognized as one of the fastest-growing SaaS enterprises, we achieved over $2 billion in revenue last fiscal year, with promising growth on the horizon.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—are deeply ingrained in our culture. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.Join us on our journey to transform the life sciences landscape and create a meaningful impact in our communities.The RoleAs a Quality Solution Consultant at Veeva, you will play a vital role within our sales team, collaborating closely with Market Strategists and Account Partners as a product expert throughout the sales process. Your responsibilities will include delivering consultative discussions, engaging demonstrations, and facilitating conference room pilots tailored to the specific needs of Veeva’s customers and prospects. You will work diligently to identify customer requirements, customize presentations to showcase how our solutions can address these needs, and navigate any objections or challenges that may arise during the process.

Nov 17, 2025

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