Logistics Customer Service Representative - Remote Opportunity

RemoteVA PHRemote — Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

What You Bring to the Table Essential: Proven experience in routing with wholesalers.- Background in 3PL, logistics, or supply chain environments is preferred.- Exceptional customer service and communication abilities.- Familiarity with routing guides, retailer compliance, and wholesale shipping protocols.- Proficient in Warehouse Management Systems (WMS), with Extensiv or similar being a plus.- Typing speed of 40+ WPM.- Strong attention to detail, effective problem-solving skills, and the ability to juggle multiple tasks.- Competent in Microsoft Office Suite and various communication tools.

About the job

Join RemoteVA PH as a Logistics Customer Service Representative, where you'll excel in a dynamic environment dedicated to providing exceptional routing solutions for wholesalers.

In this critical role, you will serve as the primary liaison between clients and our warehouse operations, ensuring timely processing, routing, and shipment of all orders. Your proactive communication will keep our clients informed and satisfied throughout the logistics process.

Key Responsibilities

- Serve as the primary point of contact for designated clients.

- Facilitate routing logistics for wholesalers, retailers, and partners according to client-specific guidelines.

- Monitor order status through Warehouse Management Systems (WMS) and swiftly resolve any delays or discrepancies.

- Arrange carrier pickups, submit routing requests, and track shipments effectively.

- Work collaboratively with warehouse teams to ensure precision in picking, packing, and shipping operations.

- Oversee returns, cancellations, and other exceptions while maintaining clear client communication.

About RemoteVA PH

RemoteVA PH is dedicated to providing top-notch remote solutions in logistics, offering a supportive and collaborative work environment where team members thrive.

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