About the job
Key Responsibilities
Inventory Management:
- Oversee and track real-time stock levels for all active, blank, and personalized card types.
- Establish and enforce protocols for the secure storage and management of received, printed, and personalized cards, ensuring meticulous tracking logs and chain-of-custody documentation.
- Perform regular and thorough reconciliations of physical inventory against system records to guarantee complete accuracy and prevent discrepancies.
Card Fulfillment & Distribution:
- Efficiently coordinate the scheduling of card personalization, embossing, and encoding processes with third-party vendors, overseeing batch requirements and delivery timelines.
- Manage the packaging and shipping processes, ensuring that cards are securely delivered to clients or employees via reliable courier services.
- Track card movements to various internal or external Distribution Points (DPs) and promptly manage any operational exceptions.
- System Execution & Workflow: Actively engage with CRM and TMS systems to assign and complete fulfillment tasks, log exceptions, update statuses, and maintain data integrity throughout operational workflows.
- Proactively troubleshoot and resolve any shipping, personalization, or delivery issues, minimizing impacts on client experience and operational efficiency.
Vendor Management:
- Oversee and assess the performance (cost, quality, speed) of card manufacturers and fulfillment partners.
- Manage third-party couriers and track card movements to and from Distribution Points.
- Ensure all vendor processes comply with security and regulatory standards.
Compliance:
- Maintain comprehensive records for all card movements and deliveries to facilitate audits.
- Ensure strict adherence to financial and data security protocols throughout the logistics process.
