Luxury Travel Consultant

KDCI OutsourcingPasig City, National Capital Region, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

At least 2 years of experience in luxury travel, concierge services, or a related field. Proficiency in Amadeus GDS for flight and hotel bookings (this is a non-negotiable requirement). Strong communication skills and the ability to provide high-level client service. Cultural awareness and sensitivity in dealing with diverse clientele.

About the job

Job Summary

KDCI Outsourcing is looking for a dedicated Luxury Travel Consultant to provide exceptional, personalized service to our esteemed clientele. In this role, you will handle intricate travel plans utilizing Amadeus GDS, which includes flight and hotel reservations, ticketing, and meticulous itinerary management. The position may involve a dynamic schedule aligned with UK time, necessitating weekend and holiday availability to ensure continuous support for clients on the go.

Key Responsibilities

Travel Booking & Research

Curate and recommend tailored itineraries comprising flights, accommodations, and ground transportation.
Utilize Amadeus GDS for booking flights and hotels, managing queues, issuing tickets, and processing re-issues.
Ensure bookings are precise, budget-friendly, and aligned with client preferences.

Client Communication & Service

Engage with clients professionally through WhatsApp, email, and phone, ensuring clarity and discretion in all communications.
Oversee in-trip clients to guarantee seamless travel experiences and resolve any issues swiftly.
Deliver culturally aware, concierge-level service to high-net-worth individuals.
Interact directly with clients on weekends, providing real-time travel advice and solutions.

Operations & Issue Management

Manage Amadeus GDS ticketing queues during shifts and handle urgent ticketing requests.
Proactively address and resolve booking or travel-related concerns to avert disruptions.
Maintain a high level of responsiveness and accountability during weekend and holiday operations.

Administrative & CRM Support

Document all bookings, notes, and client communications accurately in the CRM system.
Collaborate with the Accounts team on invoicing, payment tracking, and reconciliation.
Ensure all documentation is professional, organized, and client-ready.

Supplier Coordination & Market Insight

Coordinate with luxury service providers (e.g., hotels, drivers, concierge teams) to fulfill complex travel requests.
Represent the company professionally while fostering strong relationships with suppliers.
Stay updated on luxury travel trends and premier destinations (e.g., London, Italy, France, NYC, Spain).

About KDCI Outsourcing

KDCI Outsourcing is a premier provider of travel consultancy services, specializing in creating luxurious travel experiences for discerning clients. We pride ourselves on our attention to detail and commitment to excellence, ensuring every aspect of our clients' journeys is handled with utmost care.

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